"5-Star hotel - great location"
I chose this hotel because i was traveling with my 80-year old dad. The hotel is centrally located in Osaka and is above the Nankai train station. Thus, from Kansai Airport (KIX), one can take the Rapi:t or the ordinary train to Osaka Nankai station and the hotel is just above it. Below it is the Midosuji line subway that will take you to the different points in Osaka. The room was very spacious and clean. My only minor complaint is that the toiletries for the bathroom is not as generous as the other 5-star hotels in the same league considering that the room is for 2 persons. Other than that, we had the perfect stay and my dad enjoyed his Osaka visit. The staff are very efficient and courteous; special mention for Deigo and Kawai who helped us on our concerns during our stay. We will definitely go back to stay here when we return to Osaka. I believe the hotel is value for money. Tip: book directly on their website as it will give you the best deal. That's how i got mine for our trip. Highly recommended!
Much has been written about how convenient the location is to shopping areas and transport services. For me,knowing how Japanese people are, I found the staff very helpful. We were supposed to catch a very early flight back home so we wouldn't be able to have our buffet breakfast (part of the accommodation package). Prior to arrival, I emailed them asking if it were possible to arrange a simple meal that day. They immediately replied in the affirmative. When we checked in upon arrival, we were pleased to know that this request was well noted in their system, so we were able to finalize the breakfast menu on the spot. No need for follow ups or reminders. Breakfast on the date of departure arrived exactly at our preferred time. I would like to comment, Ms Ono; a trainee at the desk. She checked us in when we arrived and unlike previous experiences when staying in hotels, she was very efficient for a trainee. I do believe that giving her just recognition in this review is but fair.
"An Excellen Hotel"
It was our second stay in Swissotel Nankai Osaka, and it was as good as ever. The service from the bell captains and the rest of the staff was even more attentive than I remembered it to be 2 years ago. We stayed in an advantage triple room and the room was spacious enough for the three of us to move around. The beds were very comfortable, the bathroom clean and well appointed, and the view from our 31st floor room was breathtaking. When we requested for an extra pillow and a cutlery, they were attended to expediently. I feel that one of the bell captain, Diego (or perhaps Diago, I'm not sure of the correct spelling), worth a special mention for his helpfulness and politeness. When he saw us struggling with 4 suitcases and 3 carry-ons when we collected our luggage after checking out, he offered to help us bring our luggage to the airport limited express Rapit train platform, and even accompanied us to the ticket counter to purchase the tickets. He advised us to pay using any small change we have as they are hard to be exchanged back into our currency, and he even asked if we would like to wait for the train in the waiting room as it was a chilly evening. This is an excellent hotel, in terms of accommodation, service, and above all, it's location.
"Strategic location! "
Our 2nd time to stay here. Very convenient especially if you plan to take the train as your means of transportation in Osaka. If you're staying at Swissotel it's So convenient from the airport to the hotel & vice versa. Very near Shinshaibashi Shopping area, malls & restaurants are just steps away. Dotombori is nearby. Nice & big room too! Service in cleaning was not so fast but they do their job well. Nice English speaking hotel staff.
Great place to stay. Central to osaka, good for transport and great staff. shopping and restaruants within easy walk. Duty fre shopping available. Train station in the basement connects directly with kansai airport.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM