"Not Great "
Milk is charagble when asked little milk for tea instead of uht sachets.is this five star service'' . Some staff are very good some are awful.. When asked for a bath robe the pool and spa mngr incharge asked me to call room service when there was heaps in his closet.. Overall not happy No heated pool.. Never felt stayed in five star... But Room service is good Neat and clean Good location
"Luxury on tap"
Ideally located in the heart of Sydneys CBD. A great find offering you a night of 5 star luxury, you won't be disappointed. Newly refurbished rooms, spacious with superb amenities. As well as offering great eat in options. We sampled snacks and deserts from the bar restaurant which was very much enjoyed and seating in a stylised pod was excellent. Staff were very helpful, informative and friendly. Highly recommended and we will be back.
"Hits & Misses"
I've stayed in the Swissôtels in Singapore and Bangkok and have to say that I am a little disappointed with the property in Sydney. To be fair, there are some good points too: newly furnished rooms, good location as it's right smack in the middle of CBD with shopping and restaurants around. We had complimentary champagne as its our anniversary and that was a sweet gesture. One of the staff Tin Latt from concierge went out of his way to get us an extension wire as our plug won't fit into the wall socket, that was commendable. The misses. The 1st room we checked in for a night had an extremely filthy kettle, I washed it out with hot boiling water twice and still couldn't get the grit out, so I gave up on having tea by then. The bathroom toilet seats were extremely dirty with dark stains and I wondered if housekeeping actually did something to it. 2nd room we checked in surprisingly had no bottled water. The bathroom door couldn't close and despite speaking to reception to get engineering to get it fixed, nothing was done. On our last night, housekeeping even forgot to top up the amenities. Perhaps I went with high expectations of the brand but left disappointed. Sorry, but I would check out other hotels in the city next time.
We stayed here in late November 2016 for a quick trip to Sydney to view the xmas decorations, collections & blooms etc. Sydney is always great to visit around Nov., getting ready for Xmas. The Swissotel in Market street is in super location & could not find any better for proximity to Westfield, David Jones & Myer. The twin bedded room was quiet & all we needed to enjoy our stay of 4 nights. The bathroom worked well with a separate shower, along with really good hanging space in the wardrobes. We ate in the café located just across from reception. This had absolutely no character of ambience & would not return - more fun sitting in Westfield'ses food court. Yes we would return.
"Fantastic location , wonderful team"
Just back from a girls weekend in Sydney loved this hotel . Fantastic location but the highlight for me was the genuine warmth of the team working there. For a large hotel in a major city it had the warmth of a country hotel, they made our stay very pleasant.Loved it and will be back. I would recommend this hotel for weekends away / business but maybe not romantic get aways
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM