"Large Room & Great Service"
Everything is perfect..we got a complimentary wine for our NYE stay, it was a great surprise. Staff is really helpful, they offer us late check out till 12 at noon. The room is large, clean and comfy. Walking distance to St. James Station.
"Friendly, good location and spacious rooms."
Swiss hotel was a great base for shopping, sightseeing and eating out. I loved the way all the staff were so friendly and helpful, everyone from the concierge, the gentlemen who fetched our car, the receptionist to the cleaners always said hello and did their best to help you. The pool and hot tub was lovely and both were just the right temperature. Kids loved the pool, although my boys, myself and others did occasionally slip and almost fall over skidding on the wet deck that surrounds the pool. Rooms are spacious and well equiped. All areas of the hotel are pleasantly decorated and well maintained. I enjoyed my buffet breakfast and would stay again
"Not bad, but certainly not amazing "
Stayed in a standard room with two twin beds. Enough for a family with two younger/smaller children. The location was absolutely brilliant and I would highly recommend the hotel simply because of this asset. It is about a 2 minute walk from the train station and is smack dab in the city center, literally in the middle of many shopping malls and eateries. The harbor is within extremely reasonable walking distance. AMAZING LOCATION. Buffet breakfast was standard. Quite nice but not amazing. Wifi was also quite fast. My only reason for awarding this hotel 4 stars instead of 5 is that the service didn't exactly meet up to "5 star hotel" standards. For example, on one day,the buffet breakfast was out of spoons in the usual area so I asked the staff to get me a spoon. She proceeded to then point me to where the spoons would be. Instead of getting me the spoon. I thought that was a bit odd. There was also a lot of confusion on the front desk assistant's part about our room when we checked in, which was unnecessary. All in all, wonderful hotel in many ways. But the staff in certain departments are rather mediocre in providing 5 star service.
"A Step up at end of hols."
Have been here once before w a 1.5yr old. This time it was 2 under 5. Always a good experience. We love the executive lounge facility. Staff attentive, friendly, genuine inquiry. Great views and location. Quiet in the bustle. Valet is a must.
Great spot,weird entry and car parking. Rooms clean, room service slow.Bathrooms great.Easy check out.Great spot for Q.V.B and shopping.Staff Great Service No 1 in my Book. Parking is two streets away and can be confusing if coming to Sydney for first time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM