of TripAdvisor Travelers recommend this hotel
"Good but can be more rationale"
It is a bit of a drive from the airport, but offers a convenient and secured location to all the major tourists sites. The staff was personable and professional. The concierge staff is great. Although I did arrive two hours before my check-in time, the staff checked me into my room only to inform me 15 minutes later after settling in that I would need to leave my room and wait in the lobby until my check-in time to avoid paying for an extra day. The management staff was adamant about this irrespective of the fact that the room was available at the time I settled in, and I would have been placed in the same exact room two hours later. Also, the room came across pretty basic for a branded “luxury” hotel. Really good breakfast buffet.
"Business class with inconsistent service "
Well located in the diplomatic neighborhood This is more a business class hotel with a strong buzz of business everywhere rather than 'old world luxury". The public areas are beautiful. Unfortunately the 1st impression of this property was not good at all. The hotel completely mismanaged my request for appropriate transport. Had I not insisted on appropriate steps being taken to ensure a decent transfer finally from the airport to the hotel, my arrival would have been worse. My complaint to the resident manager and subsequent response by email was a textbook response which basically meant nothing would be done. The deluxe king rooms are cosy. But are seriously in need of a complete update. Bathrooms are small and are also long overdue for an upgrade. All day dining is at Machan. A very comfortable dining room. Breakfast buffet is very good. It can get busy and that's when service levels drop. A la carte lunch and dinner offer a good variety of Indian and Western dishes. The Indian food is good but not the best. Prices are high. Service is inconsistent. House of Ming is beautiful. Service is excellent. But the quality of the cuisine can only be described as average and not commensurate with the prices. I think that one is really paying for the ambiance and the service. The concierge service is good provided you know what you want them to deliver. Otherwise it may be patchy. This hotel could start to make a difference if the staff made that little bit of effort to be genuine in wanting to please the guest rather than efficient and robotic.
A fabulous stay. The staff went out of their way to help us feel welcome and more than special. The attention to detail was exceptional. I wish all of our hotel stays could be as lovely as this one was.
"Convenience at cost "
Excellent location. Near to famous landmarks, metro and markets. Hotel lobby and garden are excellent. Restaurants serves good food along with delicious breakfast. Needs improvements - in room bath and vanity space needs to be upgraded to modern and relevant.
In a great part of Delhi. Fun markets, shops, and monuments a short walk or taxi ride from the hotel. The staff is attentive, rooms are nice, and great views. 10/10 would recommend. Breakfast every morning was delicious. Restaurants were nice as well.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM