of TripAdvisor Travelers recommend this hotel
"Over charged at hotel and still waiting refund over 4 months"
On checking our of Terrou Bi after spending over 11 nights over the Christmas break, my flight was to leave at 11 PM and receptionist at Terrou bi refused me a late checkout without pay, till this was escalated. On check out, their systems were down and they insisted I paid again for all expenses and will be refunded once the system was back up. I am still waiting since 2nd January and the hotel is to refund my double charge. I call and email them all the time but they keep saying the request is with their bank. I hope writing it here will enable me to get back my money from the hotel and hope no customer pays in a similar situation in the future. Bad service from a hotel that is already overpriced for its service. Also the wifi was so poor i couldn't do any video calls or use the internet in my room for the entire christmas or new year. Ruined my holiday.
"first experience of DAKAR"
I stayed at Terrou Bi for 2 nights....very nice place. Excellent service. Nice comfortable room overlooking the Atlantic. All facilities available Food very nice and tasty. All staff are extremely pleasant and helpful Security at the gate made you feel secured. We also had a high level delegation coming for lunch at the hotel......excellent service. Keep it up Terrou Bi......I will definitely recommend this hotel to anyone coming to Dakar
"Beautiful hotel, expensive restaurants, management could be better"
I stayed at the Terrou-Bi two different times-- beginning and at the end of trip in Senegal for a total of 4 nights. I must say, the second experience really tainted my view of the management. Let's start with the good. The property is well maintained and the hotel is very nice. The amenities are top notch and the room & bathroom very comfortable. My room included slippers, bathroom robe, in addition to the standard toiletries. There is a hair dryer, but no iron. There are 3 restaurants on the property and I was able to visit 2 of them. The food was good but way overpriced. There is a small gym with decent equipment (1 treadmill, bicycle, 2 elliptical machines, weights, and yoga mats). .There is also an infinity pool as well. Now for the annoying/bad. On two different occasions someone entered and lingered in my room while I was in the bathroom (scared the crap out of me). My room was already clean so it a little unnerving to be disturbed while taking a bath. As aforementioned, the restaurants are overpriced. The service is incredibly slow. What made me knock off a star was my experience trying to secure late check out. Without going into too many details, after the front desk employee noted my account for a "late check" when I checked in, I was told that late check out was no longer available-- that they were sold out. After much back and forth and watching a colleague of mine have her late check out request honored, I was beyond annoyed. The front desk employee refused to listen to me. Finally, after asking to speak to the manager, he was able to honor my late check out request. Last thing, every car/person must go through security- car checked (under car and glove compartment), passengers patted down, and all bags checked. After about the 3rd of 4th time of going through the process it does get a little annoying;and it doesn't help that it was unclear why the security scare in Dakar. All in all, I would stay here again.
"Beautiful locations "
Despite being on a main roadway you rarely feel like you are in a city. The hotel is designed to keep you focused on the ocean. Rooms probably decent 4 star but location is good 5 star. Restraunts a little hit and miss but more than acceptable. Completely enjoyable weekend
"Spacious luxury hotel, didnt like the restaurant so much"
Rooms and bathrooms are large and very comfortable, the beach front location is very pretty. Check in took AGES though, this should have been better given the standard of the hotel. I was not too impressed by the food in the outdoors restaurant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM