it was a brilliant stay at the Andaman - we loved every minute - location, hospitality, cuisine, service ... all A+ I have to add that the staff were exceptional and made our holiday! We'll be back next year for sure.Comment of M. Jennifer , Australia the 2014-11-29
"Lovely Location - Rainforest and Sea"
We had a lovely pool villa. I was impressed with the minimalist decor with some lovely thick wood seating. The location of the resort is ideal with the rainforest at the back looking over the sea. It was peaceful and ideal for a relaxing break. The property is well maintained and the staff are delightful. The Spa is set high in the rainforest with an amazing view of the ocean. The full body massage I had was excellent. Lots of monkeys and lemurs. The beach was pleasant at high tide but unable to swim during low tide as there are lots of rocks and coral. This is part of the SPG group and I recommend this property over its sister property The Westin, Langkawi - it is better maintained.
"Beautiful setting with pristine beach"
Wonderfully located hotel in a 10 million year old rainforest with sightings of wildlife. Beautiful rooms with attentive staff. Secluded beach is NEVER crowded with super fine sand from corals. Food is okay but the sunset and ambiance makes up for it. Better food at Gulai house which is a must for anyone staying at the Andaman. Only complaint I have is at check in, the two young ladies who helped me are obviously not trained enough to take care of guests.First young lady takes my passport and told me to go sit in the lobby and gets on the phone. After 10 minutes she tells one of her juniors to talk to me. This second young lady gave me very poor and incorrect information. I am a platinum Starwood guest and no acknowledgement like at other Starwood hotels. When I asked her questions about my benefits as a platinum guest she gave incorrect information even though she went to clarify with someone else. Neither of these two young ladies impressed me and NEED more training before they should be allowed to assist guests at a Starwood luxury collection hotel such as the Andaman. Both these ladies leave a very poor first impression of the Andaman. Luckily the other staff members during the rest of my stay were much better and I would return as well as recommend this very special hotel to anyone visiting Malaysia.
"Beautiful place with beach"
we stayed here for 2 days and loved the stay very much. white sandy Beach view was awesome and also the place is full of greenery. Excellent place to stay in mid of nature with beach at walking distance.
"Amazing place to stay and fantastic staff"
We had a long weekend in this resort to get away from Kuala Lumpur and was blown away by its beauty, location, hotel services and staff. Would recommend 100%. The hotel is about a 30 min cab drive from the airport but well worth it. Set off the main road and down a winding track you arrive to be greeted by the start of what will be a personalised staffing experience. Although the resort is quite large you are treated with a individual touch with staff knowing your name and taking time to talk to you and be interested in your stay. We were celebrating a wedding anniversary and mentioned this on booking and we were treated to food and drinks goodies in our room along with an upgrade as my husband is an SPG member. The gorgeous bay has two resorts located on it but you really feel secluded. There's water sport opportunities inc snorkelling over the reefs which is amazing. They are also involved in a lot of conservation work following the 2004 Tsunami. They also have a coral reef nursery where they are rebuilding coral reefs to be introduced back into the sea. We will definitely visit again and would recommend. Also loved the Thermo Happy Hour, where is the discount is based on the the temperature! We did have a problem on one evening in the Asian Wok restaurant but it was dealt with extremely well and resolved. We will return.
Having just returned from the hotel we cannot express just how excellent it is. The staff are very friendly and on hand to help at all times. Sunbeds were waiting for us each morning with fresh clean towels. Around lunchtime we were greeted with iced water and iced sweet smelling towels. The food is excellent. Nick from the restaurant was always ready with a delicious pastry at breakfast each morning. Rooms clean with clean dry towels twice a day.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM