it was a brilliant stay at the Andaman - we loved every minute - location, hospitality, cuisine, service ... all A+ I have to add that the staff were exceptional and made our holiday! We'll be back next year for sure.Comment of M. Jennifer , Australia the 2014-11-29
"Beautiful beach location"
This was our 4 th visit to Langkawi & our rpom was smaller than we expected from a 5 star hotel, no balcony & dark. We had to have the light on when there. Only a view of treetops. We stayed 14 nights & had read on tripadvisor about many people being upgraded. This only happened for our last 3 nights . The restaurants were excellent. The breakfast choice was wonderful, the Malaysian delicious& the jala (fish) excellent. The service in all restaurants, from the managers to all the staff was marvellous. The beach bar & the service on the beach, where we always sat, was charming & efficient. The hairdressing facility was a bonus which I used twice & enjoyed very much. We felt there were more young children than one would expect in a 5 star hotel. We were unable to obtain a late checkout & as we didn't leave until 5.40 we were disappointed to find our wi fi went off when we checked out at noon. We were Also very disappointed at the shower room,which was available for us to change in before departure. Definitely not 5 star ! Disappointed not to see general manager or senior management around the hotel.
"One of the best, if not THE best eco-experience/s in the entire world!"
My son had never been here so it was my wife's and my pleasure to introduce it to him. What can I say' It was such an exhilarating two days and nights that we will simply have to come back as a family around Christmastime and spend at least six days and seven nights. Anything less is practically a crime against Nature. And how Nature impressed! This time a colony of dusky langurs was very active in the Pool area feasting upon young leaves, fronds, shoots and other delectable vegetation. What a show they put on for delighted pool users! Our suite was divine and all the service was attentive and personable. The Managers at the restaurants are delightful and even remembered us from our trip from the middle of last year! The General Manager, Mr. Metzner, had perfectly catered to our prior requests and expectations- and it was an honour to be greeted and farewelled by his Assistant Manager. Staff are friendly and caring- yet still so discreet and professional. The young women on the Reception Desk when we arrived were a case in point. The evening Rainforest Experience was rained out after a short and violent lightning storm but the morning Rainforest Awakens tour was sublime while our guide, Osman, was incredibly knowledgeable. This is the ultimate destination and accommodation option for 'adventurous' if not downright sybaritic, 'lotus eating' families and we definitely cannot wait to come again. My son is now a convert - and will accompany us. Here's to the Yuletide season - a mere ten months away when we will be able to return.
"A little piece of paradise"
We stayed for 11 nights in this gorgeous hotel. We loved everything about it, from the wildlife to the room and the beach. Service is sometimes a bit slow compared to the UK, but who's in a hurry' It was nice to take our time. Staff were pretty universally lovely. A special mention must go the restaurant manager Ajay and his wonderful team of staff, who made you feel like old friends and looked after so well. The head concierge was also so incredibly helpful, as were his team. The setting is beautiful and never feels crowded despite the number of guests. We would definitely return if we have the chance.
"Beautiful hotel in a magical location!"
My parents and I stayed in this hotel for 3 nights and we can't possibly put into words how amazed we were! The hotel is in a beautiful part of the island and situated on an absolutely stunning beach: long with perfect white sand, surrounded by lush vegetation/trees providing tons of shade when needed and just breathtaking views. Trust me, I'm Greek so it takes a lot for me to say that a beach is amazing!! We had two beautiful connecting rooms with incredible views over the beach. The rooms were very spacious, with big comfortable beds, great amenities and large, high-end bathrooms. The staff at the hotel are all very accommodating, smiley and eager to please. It seems like everything has been thought through very well at this property as they take care of everything you need: abundant supply of fresh towels and water stations poolside/beachside, cold towel service, many restaurant options and activities to do. The pool area is also very nice but the highlight are really the monkeys which swing in the trees above it and put on a show for everyone! The restaurants are really nice and we especially loved the one by the beach as it's just so easy to walk to right after a good swim. We were also amazed at how reasonably priced all the restaurants were especially given the quality of the food and the fact that you are in a 5* resort. The breakfast also had a great spread and was served in an open-air area. We had a late flight and unfortunately couldn't get a late checkout but even that wasn't an issue at that hotel as we spent the whole day by the beach and then showered in their locker rooms that are fully stocked with amenities and towels! Overall, we left the hotel just once and to be honest, I kinda wish we hadn't. For 3-4 days I think you have everything you need there to relax and enjoy the beauty of Langkawi. We can't wait to come back one day!
"Tropical Paradise - lives up to the image."
A lovely hotel with extensive grounds and facilities. Price of rooms is on the high side especially for those with a view of just treetops ! Staff are great but we mainly had contact with other nationals as local Malay people are reluctant to work there ! People from Philippines and Indonesia are always lovely and very helpful. Special mention of Randy who keeps a great team busy with looking after the beach. Lovely clean beach with safe bathing. Quality of food, variety and value are excellent although it does take far too long to be prepared and served to the table. First class room maid and housekeeping but can be very late in the day sometimes. The fitness room facilities are poor and there is no sauna. Please improve them. Overall we loved this place and hope to return one day.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM