of TripAdvisor Travelers recommend this hotel
"Huge spider web on the ceiling of your room! Absolutely disgusting!"
This hotel is extremely dirty. Found huge spider web on the ceiling in my room. This was absolutely disgusting. Hotel staff came and tried to solve the problem by using bare hands... Shocking. Note that they charge over £300 per night. This is absolutely unacceptable. Total SCAM. Stay away from this hotel!
"Just not quite there"
The hotel was beautifully situated with great views, nice rooms and friendly staff. But everything there just seems not quite there. Anything we tried to book seemed to be booked out. Most of the staff spoke limited English which made the communication quite difficult if you didn't know some japanese. The rooms was quite spacious with a very big bathroom for Japan's standards. The wifi in the resort really sucked badly and are constantly offline. And it's also one of the only hotel rooms where I failed to find a place to charge my phones except for the bathroom. Overall, if you are gonna spend so much money on a luxurious hotel, try somewhere else.
I made online reservation directly at the hotel site requesting for high floors and non smoking and I'm impressed that the hotel replied me confirming my request. We drove to the hotel from Naha and upon arrival they do valet parking for us. The staff were very nice. Their English aren't very good but tried very hard to explain the facilities of the hotel to us. We stayed at the North tower and room was very spacious and comfortable. I like that they would provide a little card providing weather forecast when they do the evening service for you. The hotel doesn't have their own beach and we have to go to their other chained Busena hotel. It wasn't a big problem if you're driving yourself. They have a golf club next to the hotel as well. Didn't get to try the golf but we had dinner at the teppanyaki restaurant. Food was fine but quite expensive. Overall quite satisfied with the experience and would recommend any couples or families.
I went to this hotel in early August with two of my friends. We bought the hotel room for a slightly cheaper price on hotels.com than advertised on their website. The website on hotels.com didn't specify limiting the number of room occupants to two though. So when we arrived at the hotel, we learned that one of my friends couldn't stay in the room even though it had two beds and a couch. (plenty of room for the entire group) and we had paid over $600 a night for the one room. We spent > 1 hour trying to fix this problem. The manager came in to help. The manager and the hotel staff only spoke limited english. Instead of letting us pay extra to have an additional person stay in the same room, the only solution the hotel could come up with was to have the extra person rent their own room on a different floor of the hotel for over $450 a night. I was unimpressed with their ability to solve problems on their feet and come up with a more reasonable solution. They made it seem like we were getting a steal--When in fact, they were isolating our friend. I understand that we were misinformed and we made a mistake in bringing a 3rd person. They basically told us all rooms were limited to two people. I would highly recommend that families avoid this hotel due to this fact. We will be more careful in the future and go to the hotel's main site to read the stipulations. Like many of the hotels in Japan, they essentially charge per person to stay in a hotel room. Our friend did not end up staying the night. She drove home. After spending more than a hour trying to fix our problem, the hotel wait staff treated us like we couldn't read and made us sit down to read the remainder of the rules. They insisted on walking us to the room and showing us every feature. The problem was at that point-- I was already frustrated with the wait staff and just wanted to be left alone. They didn't seem to get the message from my body language to simply leave us alone. The hotel room was nice. The view of the ocean from our room was beautiful. The room was large for Japan but only a little bigger than a room at the Marriott with a couch in the US. There was a western toilet and nice shower as well. The Wi Fi didn't work well in the room--- so I couldn't really get on the internet. All of this being said-- for the cost, I have stayed equally nice places with beach views for $200 a night in Thailand (and that place had its own hot tub with the room), $100 a night in Vietnam and about $200 a night in the United States. The hotel was beautiful and the pool and gardens were beautiful. The restaurant at the hotel was crazy expensive- $200/person for a meal. So we ended up going out for dinner. The hotel staff wouldn't let us go out for dinner without spending 20 minutes going over our options in the area. I didn't ask for help on picking out a place to eat and was annoyed that it was forced upon us. The gesture was nice but I didn't ask for help and didn't want it. Overall, I couldn't really shake my initial encounter for the wait staff and relax at the hotel. I wish I could say nicer things about the hotel-- because it is really beautiful and I wanted to really enjoy it. I wanted the place to be awesome given the price, but it was a poor experience overall. I would not recommend this hotel.
"Great private garden and comfortable library lounge"
My wife and I stayed there one night last week after one night stay in Busena terrace which is brother hotel of Atta. Afternoon tea time in the garden was perfect in terms of surroundings and weather which gave us a peaceful moment of lifetime. Evening cocktail time was another fun. Foods were modest but fresh and satisfactory. Bedroom was great and we could see not only blue ocean but also green plants in the garden. The only thing I hate is the high price.!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM