If you love peace and quiet, and 5-star service and food, you're going to love it here. Beloved is outside Cancun's Hotel Zone. There are no clubs at the resort, so if you like nightlife, this may not be the place for you. Beloved is small by resort standards (110 rooms), and when we visited, every room was full. The resort never felt crowded, though; there was lots of space for everyone at the restaurants, bars, pools, and the beach. They don't allow the reserving of sun loungers, which I 100% support and appreciate. There are no wristbands or towel tokens: you can grab a towel or two from bins near the pools and beach, and drop your used towels in a separate bin when you're done. So many of the staff are shining stars and worked so hard to ensure our stay was unforgettable. The beauty of the service here is that they fulfill your needs before you even know you have them. That level of anticipatory service is a rare and special thing, and the team at Beloved really have it down. Everyone who works here looks happy, and it really shows in their service. Many of my other esteemed reviewers have already described the resort in detail, so let's talk about some highlights: 1. Check in is lovely. The lobby smells like oranges, they give you a cold cloth to refresh yourself, and the front desk staff explain all about the resort. 2. The food is awesome. So good. Loved the portions and selection. Our favourite restaurant was Isla Grill. I like fresh fruit for breakfast, and the buffet at Aroma had a gigantic fruit and juice selection every day. 3. The dress code is indeed enforced in the restaurants and lobby bar. You don't need long pants, but you do need nice clothes and shoes. I wore Naot leather sandals with dresses to dinner and didn't have a problem. My husband wore Bermuda shorts and a collared shirt. 4. The live music in the evenings at Lupita Lounge is really good. 5. There's a managers cocktail reception every week, and you should check it out. It's a great way to meet the management staff and try out the custom cocktail of the week. 6. Events (wedding receptions, live music, etc) knock off around 11pm, so you'll get a nice, restful sleep. 7. The staff are all fully bi-lingual Spanish/English. Some probably speak 3+ languages. 8. There are sweet snacks at the lobby bar and business centre, all the time. 9. The gym is really nice and well-equipped with free weights up to 50 lbs and a barbell with lots of plates. I believe the plates go up to 275-300 lbs. 10. The resort and rooms are so clean. All the time. And it smells nice! And let's touch upon some opportunities: 1. The internet on the main floor and out to the beach is fine: in the rooms, it's not so great. So if you're updating Facebook or reading Reddit, you'll be fine: if you want to stream Netflix or Youtube, it won't be smooth. 2. The TVs in the rooms don't have HDMI, so if you're thinking (as we were) that you'd attach your laptop to the TV and stream a movie, that isn't going to happen. They have HBO. Or you could go to the bar and make some new friends. :) 3. I would love to see some laundry facilities for guest use. They offer laundry service for one outfit during your stay, which is great. We stayed for 2 weeks, and although we brought enough clothes, it would have been nice to wash a few things during our stay. I'd like to extend a special thanks to some wonderful people who really went above and beyond for us: Miriam (lobby bar), Claudia (guest services manager), Rogerio (lounge), Christian (Isla Grill), Carmen (food manager), Noe (Isla Grill), Susana (Aroma) and Jose (spa coordinator). We can't wait to go back soon!
"The Best Vacation Ever!"
The staff and service are the best I have ever experienced. We had an ocean view room that was great but if you like to swim in the pool the swim up rooms are for you. Claudia the service manager made sure our vacation was perfect. Spa service was wonderful along with room service which we used several times. The staff was great delivering food and drinks on the beach which is not an easy job. All the staff went out of their way to make our vacation wonderful. Can not wait to return!
"The Best Weekend of Our Lives"
This trip went far beyond our expectations! It was absolutely amazing from start to finish. The staff was there for anything we needed. I honestly don't have one bad thing to say about this resort! The staff was so comforting, even when passing them through walkways. The pools were terrific. The ocean was a blast. The restaurants were top-notch. The superstar of the stay was Eduardo the pool waiter! He went above and beyond to be sure my wife and I were comfortable and had everything we needed. We will definitely be back next year!
The property is gorgeous. The constant work and attention to details is obvious. This place is truly a slice of heaven. Our room was amazing and super clean. Everyone was so kind and friendly all the time. The food was soooo good!! My favorite was the tamales at Isle Grill. I would like to thank Alberto at the Lupita Lounge for the entertainment and chocolate banana milkshakes for my husband. Alex was so great delivering food and drinks on the beach and by the pools. Christian was so helpful and made a wonderful first impression when we arrived...so kind! Wonderful Daniel at the swim up bar who always had a drink of the day...so delicious!! So many other staff who are friendly and always accommodating! The management staff had a reception that was amazing! Noelia, Claudia, Carmen and Nehemias were engaged with the guests to be sure all needs and wants were being met. Paradise... This is now our home away from home. We will be back soon!!!
"Amazing !!! "
Staff service and attention to detail excellent.Rooms/suites are wonderful. Spa service and facilities are wow!. There with friend for their special birthday and they certainly made it special. The setting in the Mujeres is absolutely beautiful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM