"Hands down the BEST All Inclusive!"
My wife and I have now been to this resort twice in the last few years and it's simply wonderful. You literally couldn't fault this place if you tried. Staff is amazing, the grounds are beautiful, rooms are spacious/clean and the food has always been fabulous. From the moment you check in you feel welcomed and at home. I'm a New Yorker so you are sometimes spoiled with what the city has to offer but this place hits the mark. I'll be visiting again this September for my fathers 60th. My only advice would be to bring $100 or so in $1 and $5 bills. Tipping and showing your appreciation for the staff's service always goes a long way. Visiting the spa is also a must! Enjoy :)
My boyfriend and me went for a little get away in Mexico. We have been in Mexico several times but we wanted to try something different this time. When we were looking for a resort we read a lot of good reviews about the Beloved Hotel, however we never imagined how amazing this vacation was going to be. The hotel is simply amazing. When we arrived we upgraded to one of the casitas room. The room was super clean and comfortable. This hotel has an excellent costumer service. Every member of the staff will always be ready to provide you with everything you need during your stay in the hotel. We would like to give a special thanks to Chef Jorge, Fernando and Josue at the Aroma restaurant for making every night special for us. They prepared a special dinner for us that was beyond amazing. We are from Colombia and Jorge took the time to prepare one of our traditional foods (arepas) as a part of our dinner. That was very touching. Alberto and Pascual at Lupita lounge are super friendly, always making sure that we were happy with our drinks. Esequiel at the el mar restaurant prepared a special dinner for us as well, this without us asking for it. He was very friendly and cordial. Rusbel took us for a catamaran trip. He also making sure that he was providing everything we needed. It was very nice to swim in the middle of the ocean without having to book an expensive excursion for it! In general we had an amazing time at Beloved Hotel. We would definitely recommend it to any person who is thinking about coming here. We will definitely be back in the near future.
All the glowing reviews are true! Beloved is a gem. My husband and I stayed in a Junior Suite, which was huge and wonderful. We liked being near the party that is the Lupita Lounge at night! The service was top notch. We made sure to tip extra, which was much appreciated by the hardworking staff. We could not believe the place was booked to capacity - there was always room at the beach and at the swim-up bar as well as the restaurants in the evening (apparently many guests stay in for the room service!). Some of my favorite moments: fun folks at the swim-up bar, the gorgeous and salty ocean, walking on the freshly groomed beach, the chicken at Lupita, the short ribs at Isla, ping pong and pool at Aroma (and the smoothies!), the glass of sparkling wine upon arrival, the surprise birthday cakes left in our room, the complimentary hydrotherapy session (DO NOT MISS THIS - it was about an hour long, incredible!)...
We'd been looking forward to this trip for over a year, and overall it was wonderful and met our expectations. Our room was giant (even more space than we needed!), the service is exceptional, the spa was very impressive, and the whole atmosphere was quiet and relaxing. We felt like we had the whole place to ourselves most of the time! Certainly deserving of 5 stars. There were a couple of things that could have been improved though - our room was in Building 1, right above Lupita Lounge, where they have nightly entertainment. Usually it got quiet around 11, which ended up being fine with us, but for anyone wanting to go to bed early, consider requesting a room in one of the other buildings. Our room also had the misfortune of being right next to the ice maker, which was also loud. Random, and not a deal-breaker, just something we wished had been different. The food was overall good - we had some excellent dinners at Isa Grill and Lupita, enjoyed Aroma, but was not impressed with El Mar for dinner. I had the octopus and my husband had the lobster, and neither dish was cooked all that well. Perhaps it would have been better at lunch, but we didn't try it - we just ordered pizza from the waiters on the beach! We also loved at the lobby bar and the sushi at the Lupita Lounge! We booked the Snorkel & Isla Mujeres excursion through Seasons Tours, and ended up getting caught in a torrential downpour while we were on the island (seriously, actual tropical storm-level rain while we were in a golf cart). The snorkeling and the tour guides were both great, and the weather of course wasn't their fault, but it did make for a rather soggy and sad afternoon, and we wished they would have cancelled the excursion upon seeing the forecast. Lastly, the beach was certainly adequate for us - we spent most of our time there reading and napping and drinking pina coladas - but as far as Mexican beaches are concerned, it's just okay (several of the locals we encountered confirmed this!) - small and not quite as beautiful as say, Tulum. This is true of all of Playa Mujeres though, not just the Beloved. All that said, I'm still rating our experience at 5 stars because it was exactly what we were looking for in terms of luxury, service, and relaxation on the beach. A fabulous, beautiful week, with just a couple of caveats to keep in mind for future planning.
"We loved Beloved!"
We had the ultimate pleasure of spending 9 days at Beloved Playa Mujeres. From check-in to check-out the service was primo! Booked a Beachfront Casita suite with pool. The suite was laid out perfectly with plenty of storage space, closet space & lounging space. The bed was the perfect firmness. Our patio overlooked the ocean. The outdoor, private pool was delightful & heated. The pool servers visited our pool periodically to bring us drinks. My only complaint was that there were no lounges on our patio. The beach was beautiful and any seaweed that collected on the shore was quickly removed. Jared, the beach concierge, took care of us everyday by preparing our oceanfront lounge chairs. As soon as we finished breakfast, it was down to the beach. Breakfast was available at Aroma (buffet) or at Isla Grill (ala carte). Both venues were good, but when it was extremely windy, the shades were dropped at Isla, which ruined the beautiful ocean view. Irving was our go to waiter in Aroma. He met us every morning with champagne & mimosa in hand. He was a joy to speak to, it was his pleasure to serve us & I hope he was rehired at the end of his contract. He is truly a Beloved asset. Every staff member went out of their way to make sure we were happy and had no issues. I won't belabor the review with all the same food reviews. Basically, the food was very good and the selection was nice. As discussed with Management, I'd like to see an additional restaurant and I'd like to see the old kids club building converted to a coffee shop/ ice cream/ snack bar type venue. I'm told that new venues are coming. El Mar, the evening seafood restaurant, served unlimited lobster tails, which were very good. I just wish that the designated seafood restaurants would also provide quality landlubber cuisine so that couples with mixed taste could comfortably dine. The major hiccup came with the Secrets resort dinner exchange. We decided to dine at Secrets one evening and the concierge made our reservation. The hotel was suppose to supply a golf cart ride to Secrets. When we went to the lobby to get our resort pass, we were advised that they didn't have a golf cart available. We were told that it was just a short walk on the beach, so off we went. It is a short 15 minute walk, but upon returning in the dark, we had a difficult time navigating through the unlit areas of the beach. It made for an unpleasant ending to a great dining experience. We don't normally return to the same resort twice, as there are so many to visit, but we will be returning next March. It was that good!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM