"Best Honeymoon because of this resort!"
If I could give a resort more than 5 stars it would be The Beloved. This was our honeymoon - We've both traveled to several all inclusives we were pretty happy with in the past but this one blew them all out of the water! From the moment you get there and are told you're on vacation- we'll take your bags from here- you'll never feel more pampered and relaxed in your life. The spa experience (which is not my thing) was unreal, the food was like eating at a 5 star restaurant- No matter which one you chose each night, the staff remembers you, you'll see the same smiling faces everyday and anything you could want is available to you. If you miss room service don't worry- call the front desk and before you leave the room they'll be there! As someone who manages a customer service based business myself I'm taken aback and how amazing every member of their staff is. The client coordinator Claudia will check in with you periodically just to triple check that everything is perfect. You'll never want to leave! We always agree to never go back to the same place because it never seems worth it - we'd rather see something new- but now we found that one place that we would go back to a million times! What an incredible honeymoon my husband and I had! Pick this resort if you want that vacation of a lifetime! They don't disappoint! It's truly paradise :)
"ABSOLUTELY AMAZING RESORT"
everything was clean and beautiful. The service was outstanding and the food was great. Very accommodating, def will go again. We stayed in a casita suite on the beach and we loved every minute of it. The resort beach is gorgeous and the pools were impeccable.
"Beloved is the best!"
I've been sitting on this review since I returned from Playa Mujeres at the beginning of November; unsure as to whether my visit was as perfect as it felt whilst I was there. But 5 weeks after returning home, upon deliberation, I can honestly say it was! My family, friends and I stayed at this all inclusive, over 18, hotel for 14 nights to attend my son's wedding. When we arrived, Claudia the manager, came up to a number of us and said, 'this is a boutique hotel, if there is anything you would like, please ask and we will do our very best to deliver'. On hearing these words, I think I rolled my eyes heavenwards towards my husband. I'm sick and tired of restaurants and hotels making idle promises and not delivering. However on this occasion, under Claudia's guidance, the hotel really did try their utmost! Must also at this stage mention Noellia, the GM and Maribel, the wedding planner. All 3 ladies were truly wonderful. As I wasn't the bride, and I spent 14 blissful nights at the Beloved, I'm keen to review this as a holiday, rather than a wedding trip. Rooms are amazing. Large, pristine and fully serviced twice daily at a time of your choice, (providing you put in the request). We had a swim up room, at a very small premium compared to the 'basic'. It was on the ground floor and despite being on a tiled corridor, very, very quiet. My 18 year old son shared the vast room with us, on the largest, firmest sofa bed I've ever encountered. Our bed was also enormous and lovely and firm. You could avail yourself of a pillow menu if you SO chose. The room has a huge bath tub with views on to the terrace and beyond and a vast walk in shower. There's a fully stocked bar in the room included in the hotel's all inclusive package, which I'm sure is replenished daily, but we're not really drinkers. We all enjoyed the snack packs of Oreos and crisps, however. Terrace was a lovely size with a love bed, table, 2 normal chairs and 2 sunbeds facing the pool. There are 2 small blocks of 'normal rooms' which have a decent sized pool and jacuzzi each and casitas dotted about the property with large, private, outdoor jacuzzis and plunge pools. There is also a 'main' pool with a swim up bar in the hotel grounds. This bar is managed by the wonderful Daniel who my 2 sons tell me makes the best cocktails, ever. We found a lovely mix of other guests st the hotel, of many ages and nationalities. Many returnees, as one would expect. Room service is fully included and there is a decent sized menu with many choices for light dining and full meals at any time of night he day. Each evening the hotel provides a little live music or entertainment. It is blissfully non intrusive and finishes by 10pm which I love. There are several dining choices, most impressive for a boutique hotel of 109 rooms. During the daytime you can order snacks and drink around the pool or on the gorgeous, beautifully maintained beach. There is also a grill restaurant with salad bar, El Mar restaurant on the beach where one must wear shoes and a cover over one's swimwear, and the hotel's main restaurant near reception. Decent quality, (for a resort hotel), sushi and sashimi are available for a couple of hours in the lounge area near reception, of an evening. Generally the food is the slight negative point of the holiday. It's average to good but definitely not WOW. Not amazingly tasty. But nothing is perfect in life and I'm quite a fussy person! The hotel, under Claudia, truly does deliver in every other way. The hotel Spa is exquisite and very fairly priced. It also has a lovely pool. So many staff were great but in addition to Daniel, I must mention, Freddy, Mary, Susana. Thank you so much Beloved Hotel for a wonderful holiday. My husband and I will definitely be back.....
"Dream Getaway - No spring breakers!"
Just spent 4 nights and definitely would return. This small resort (~100 rooms) is design for couples and couples only. What I mean is that they let you entertain each other, which most likely you coming to do anyways. Very simple, clean surroundings, very nice beach area (you will get place in shades even after 10 am!). Rooms are great, most with awesome views and balconies. No upgrades were available; they were 100% booked (tells you something!). All meals are in restaurants, makes you sit down and enjoy the moment. Not going to comment on food, everyone has a different taste. I can’t complaint about it, everything was good to me. And of course, the service is excellent! And Caribbean is amazing!
"Pampered in Luxury"
My husband and I spent a glorious week at Beloved. While we have stayed at places with nicer beaches (Cuba was our favorite), Beloved's friendly staff and the resort amenities exceeded our expectations. We found the food quality and options to be excellent. They had vegetarian menus available and could accommodate dietary issues as long as you clearly stated your issue (you must remember that English is not their native language). I loved that you didn't have to reserve to go to any of the restaurants - there always seemed to be room so you could just decide on the fly to eat where and when you like. Be prepared, however, as there is a dress code for most of the restaurants - especially at dinner. This helped to elevate the atmosphere of this adult only resort. Highlights for us: live music in the Lupita Lounge/sushi bar, beach service with a smile, comfy "beds" on the beach that you don't have to reserve or pay extra for, lots of pool options that weren't that busy, the smoothy bar with milk alternative options, the huge shower in our room! We loved the included in-room "mini" bar with 5 full bottles of liquor/wine and as much bottled water and mixer as you need. Room service breakfasts we needed in order to accommodate early excursion departures were delivered with accuracy and exactly on time. We used the in-house excursion company to book a day-long trip to Chichen Itza (well worth it to swim in the Cenote) and a half day snorkeling excursion (so much to see!). Again, the transportation pick ups were exactly on time. While gratuities are included in your booking rate, most people did seem to tip the servers and cleaning crew. Bring along some pesos as the staff certainly deserve a little extra for their great commitment to making your stay special. We are already discussing when we will return to Beloved.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM