"A 25th anniversary trip of a lifetime!!!"
My wife and I stayed here for our 25th wedding anniversary the week of Sept 17-24. After close to 2 months of debating between numerous resorts from Cancun to Punta Cana to Aruba to many other destinations all across the Caribbean we chose the Beloved Playa Mujeras. We chose it due to the outstanding and overwhelming positive reviews and we are so glad we did! From the moment we arrived at the airport until the moment we got dropped of back at the airport it was an amazing time! We chose a Penthouse ocean view suite and were given room 141. It was a fabulous room with a Jacuzzi tub and its own private plunge pool. The room is huge! We chose this room because of all the amazing things it comes with. Probably the best was the private transfer provided by Seasons Tours that came with this room. It was so nice walking out of the airport and getting right into your private suburban and given a cool towel and an ice cold beer for the half hour ride and relaxing and getting the vacation started. This room has a great view of the marina next door and a decent view of the ocean. The 2 story casitas rooms would have a much better view of the ocean but they have a lot of foot traffic around them because of them being in the way of getting to the beach. The service here is AMAZING!!!!! From the moment we arrived and given another cool towel to wrap around our necks and the mimosas were splendid. The house keeping and turndown service is impeccable and mini bar always stocked everyday. The top shelf liquor that came with the room is amazing if you are in to that which we aren't. The restaurants here are all great!! We tried all of them at least once and also did the room service one night and by far our favorite was the last meal we had which was at Lupita. We are not really the 5 course type of dining people but our meal was absolutely amazing! The beach is beautiful with very little seaweed. The water is very turquoise blue. We rented one of the Cabanas everyday because we like to go back into the privacy and shade once in awhile. There are only 7 of them so be sure to reserve them. The Cabanas also come with a bottle of champagne and cool towels and face misters and a huge bowl of fresh fruit. We had a private dinner on the beach which was absolutely the best part of the vacation. It was so romantic and they took care of us beautifully! A little tip here if you do this- Get a professional photo shoot that you can arrange by the Seasons Tours desk. They met us at our private dinner and took some of the most awe inspiring beach photos we have ever seen and the cost is not as much as you would expect for what you get and how good they are. The staff here is all amazing and everybody is polite and they always greet ya with a smile. You can tell they all absolutely love to work here and take care of you. I'm going to try to name all the ones who absolutely stuck out to us. Claudia is the concierge and she was amazing. She always made sure everything was perfect for us. Noe was our waiter for our private dinner and really truly made our night so special. Thank you from the bottom of our hearts. Christian the greeter is so pleasant and friendly. Benjamin who is the lifeguard and in charge of the whole beach area is a remarkable person and made our beach stay every day so great! Alex and Dani who made sure we always had full drinks at the beach and always made sure we were comfortable. Valeria who is the hostess at Lupita restaurant is the sweetest and most pleasant woman we have ever met. Adrian who was our waiter at Lupita was top notch. Chef Eric who cooked our amazing dinner at Lupita. Thank you again!! There are so many amazing people who work here id love to thank but I cant remember them all. Just know that you are all wonderful!! Please if we can make a recommendation to any who plan to visit here. Please please please tip these awesome people. I know they say tipping is included but they work so hard to please you how can you not tip them. I seen so much non tipping I was shocked!! Besides if you tip they will work a little harder for you which should be a no brainer. We will definitely be back to the Beloved. It is the first time we were actually sad to leave. It is truly the best place we have ever been to. THANK YOU!!!!
We stayed here Sept 4th for 4 nights in a an ocean view terrace suite w/plunge pool. We have never been treated any better at any resort that we have ever stayed before. ( and we have stayed at a lot of places! ) I cannot begin to say enough about the staff here. Noelia, Claudia, Esmeralda, Orlando, Humberto, Padro, Roberto, Thank you all for making us feel like we were the only people there. They spoiled us constantly, and went out of their way at every turn to made sure that we had everything. The room was awesome. Very spacious, and very luxurious. We couldn't of asked for a better room. The terrace had (3) relaxing beds, a plunge pool and an outside shower. If your looking for action and night life this place is not for you, you should stay next door at excellences playa mujeres a sister property of Beloved. (a great place also) The food was okay. Best meal was hands down the private breakfast made just for us by Humberto in the kitchen (this man is great chef and full of passion in what he prepairs. He is not being used to his full potential. Overall our few days was a 10 in my book. Mostly due to the staff.
"Clean, quiet, AMAZING staff ..."
Returned from a relaxing stay at this beautiful property. Must say we've never been so pampered. This boutique hotel prides itself on service and succeeds. We travel to the Cancun area every Labor Day and have stayed at various locations. The property is immaculate. Room We had an ocean view terrace suite with a plunge pool. Word of advice ... An ocean view room is just that, a view of the ocean. If you want to be directly on the beach with nothing in front of you, then pay the price and book an Ocean Front room. That being said our room overlooked the property and pools with the ocean in the distance. View was stunning. Never any noise or loud music to spoil the ambience. Huge shower, comfortable bed. Enjoyed the plunge pool and outdoor shower. Pools Were almost always empty. Never had a problem finding a chair or lounge bed by any of the pools or on the beach. Water was comfortable, not too cold. Restaurants Arrived in time for lunch so headed down to El Mar. All I had to do is mention my love for guacamole and suddenly it appeared! Orlando took care of every request and recommended some excellent menu choices. Got settled in and headed down to the lobby bar. Had it to ourselves. Pedro made us coconut martinis that were out of this world! Wonderful conversation. Very friendly. The next morning we chose Aroma for breakfast. Arrived around 9:30 and had the place to ourselves. Beautiful outdoor setting. Roberto appeared promptly to take care of our every need as he did every morning. This is the only place we had breakfast, always sat outside and always requested Roberto. From the moment you arrive, there is always someone asking if there's any thing they can do to make your stay more enjoyable. So when Esmeralda came over and asked, I jokingly told her how much I enjoy traditional Pozole and can never find it in restaurants. Like no way, right' She excused herself and when she returned asked me if I'd like it for breakfast or lunch the next day. Are you serious' Well the next morning, I had the best Pozole I've ever had thanks to Humberto. It was seriously delicious. Two huge bowls later, I asked to speak to the chef. Humberto came to the table with a huge smile, very proud. I couldn't thank him enough for this wish come true. He is an excellent chef. The next day he made us a special juevos rancheros for breakfast which again he very proudly served. Amazing what a few kind words can do to make someone feel appreciated. The only concern he had was that the following day he was off so he wouldn't be there to make us yet another amazing breakfast. I understand that they can't offer an experience like this to everyone, but I guarantee that if they think they can accommodate your request, they will. And it's not even over. Esmeralda announced that she had a special surprise planned for dinner on our last night. Headed back down to El Mar as the boyfriend likes lobster. Check in and they escort us to a private, very romantic table right on the beach. Unbelievable! We did enjoy our one time visit to Nutura Bar. Crepes/waffles were good. Sushi was okay. Wasn't as impressed with Lupita as I thought I'd be after reading other reviews. We were just too full all the time to try everything. We did enjoy the music in the Lupita lounge. Very romantic. All in all a fantastic experience! Our vey special "thanks" to Noelia and her staff.
"" We've found 'the One' " Jack/Lesley Alexandria Scotland."
We booked our holiday to the BELOVED, after having previously stayed at the Excellence 2yrs ago, then the Finest last year. We have been frequent visitors to the Cancun, Riviera Maya area, over the last 20yrs, and have stayed at The Moon Palace, The Royal, El Dorado Casitas, to name but a few. So we have a good idea of comparisons to other good hotels in the area. The Beloved however in our opinion trumps anything we have been to yet. We stayed in a two story Casita " Tierna 3 ". The room and roof top view where fantastic, very elegantly furnished, with every amenity you could need. Roof top plunge pool - Great. We used all the restaraunts, and all were absolutely fine. Our favourite though by far was La Isla, where we were spoiled by Luis on our anniversary dinner. The whole property is maintained to a very high standard, the pools, beach and water are beautiful, and there was always plenty of beds and loungers available. But as many other reviews have said the best thing about this resort is the staff. The general Manager Noelia, was always about and talking with guests, a very hands on approach, and a special mention must go to the brilliant Claudia, who is amazing. To name a few David, Alex, Manuel,Jesus & Juan, were all fantastic. But the star of the show for us, was the superb Alberto in the Lupita Lounge. He is a legend, and made every visit something to remember. This guy is so special, and the Beloved is one lucky hotel to have him. (he loves you Claudia Trevino) We still smile at the memory of him leading a conga, Priceless!. A great holiday can't wait to return. Thanks to all at the Beloved.
"Good Service, Great room, Exceptional beach."
We stayed in an ocean view room with a plunge pool. We have issued with sewage smell from the shower. The plumber was not able to fix it right away so the concierge was able to find another room to move us to. Excellence service everywhere, except a lunch service at the Isla Grill . Also, we was promised by Claudia for a special dinner on our last night before we leave but did not receive any. Very large and clean room. Nightly entertainment was almost non existence. Would I come back, absolutely yet.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM