of TripAdvisor Travelers recommend this hotel
"Front Office Staff and Concierge 5 Star Service"
Smooth arrival, Greeted by the doorman assisted by the bellman, Warm welcome from the front office staff. Steven Matos is an exceptional manager along with Merril and Gunita. Always making sure my stay is great. The concierge knows NYC, thnak you Anya and team. Mr. Ryan Mcghee your staff is trained very well. Keep up the good work. I shall return.
I booked the Benjamin after endless research of NYC hotels and months before my arrival. I am happy with the size of the suite and furnishings, however the bathroom is disappointing and in need of an update. What I am most annoyed about is I had two requests. A high floor in a quiet location, please. So I have a room on the 5th floor next to the lifts. So as you can imagine it is neither of the things I requested and at this price I am very very dissatisfied. I would have rated the service more highly if my requests had been attended to. Customers can bring pets so their request is fulfilled, but I can't get a suite on a high floor in a quiet location.
"Great service, great location, great bedroom, tiny bathroom"
The concierges were fabulous. Desk staff & doormen were very helpful. The attached restaurant The National was fabulous. Bedroom spacious, bed comfortable. Bathroom is only negative - tiny & just does not work well.
"Big room-tiny bathroom"
The room faced an alley where no sun could reach my room. At 500 a night I guess I'm too poor to see the sun. The kitchenette was nice and I could fit water and almond milk into the refrigerator. The bathroom was smaller than that on a lousy level cruise ship. The shower was small and there was no ventilation. The staff of the hotel could not have been nicer and that is very crucial to my returning there.
"Convenient, Clean Great Restaurant"
For a quick business stay this is a great choice. I selected the hotel as I had all day meetings on park avenue an easy 3 minute walk from the hotel. The room was large and comfortable with a small kitchenette. Staying on a high floor is key. The restaurant in the hotel is excellent. Great food and service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM