"CAS Supervisor "
Norma Munoz Hubbard Lounge Attendant I had a great experience each day during my stay for the month of February. The staff was extremely polite, as each morning I had a great breakfast with the most professional care.
"Scenic Hotel, Amazing Staff."
I recently stayed at the Blackstone for the first time. I lived in Chicago for years and it wasn't even really on my radar as "the place to stay". I got gifted Hamilton tickets for my January birthday, and so I was looking for a downtown,like loop downtown, and the JW( my go to) was oversold. I booked a room at a great rate. I'm not gonna even say how great, because I don't ever expect to see it again. I called the hotel and told them I was coming in for my birthday and bringing my sister who is fighting Cancer. She'd never been to Chicago, and I asked that if there was anything that they could do to make it special, I'd appreciate it. I'm a Platinum member, so my room was upgraded, but they upgraded my sister's as well, to the top floor over looking the lake. There were snacks and lovely little hand written notes from the concierge welcoming us to the hotel. From James, the doorman to every member of the desk staff, everyone was more than professional, they were kind. The hotel has been beautifully restored and all of the historic details make the hotel feel incredible special. Our rooms were lovely, and I slept like a stone in the bed, even with my Princess/pea nature. The rooms have beautiful marble baths and TV's built in to the mirror. I'm not sure why that's useful, but it's incredibly amusing. Thanks, Blackstone!
"Great visit even under construction"
The staff was wonderful, Abraham was extremely helpful when the business center was down, he provided excellent service in assisting with printing and just super friendly. Although there is construction you do not hear a peep so it really didn't bother us other than the covering of some of the walls in the lobby, there is no real sign of construction. The room was small but great for two people, the bathroom was very large and modern, great space.
"Close to Excellent"
Though it has some fundamental challenges (El train on one side, commuter trains on the other; somewhat remote locations in the far-south Loop) that are hard to resolve, the Blackstone could be a much better hotel with a little work. Like most of Marriott's Renaissance brand properties, the Blackstone's rooms are nice (if sometimes very small), with high level finishes, great beds (and sheets and towels), and aveda toiletries (fun to see those again in a hotel). It's decor is supposed to recall the hotel's prohibition-era history as a mob hangout, but mostly ends up looking gaudy (guest rooms are less garish). The restaurant (Spanish) is very good, but also very loud. Front desk staff is sometimes lovely and sometimes condescending and aloof. It's these contradictions that mean the Blackstone struggles to compete with properties in its price range. A little more attention could change that.
"WONDERFUL weekend stranded in the Windy City"
My friend & flew into Chicago from the 10-12th. When we first arrived we were not very pleased as Kristina was not a pleasant clerk to deal with. Everything turned for the better when Takita took care of the rest of our stay by placing us in Room #2019 and she even made sure that our trip would definitely be a memorable one; even when we ended up unexpectedly staying an extra night due to the snow storms in Boston cancelling our flights. She made sure that whatever questions we had were continuously answered and even when as far to physically write out directions to great places to go. She never stops smiling and that's what you want to see when you are away on vacation. -Lanaii
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM