"New Find - New Favorite"
I have been coming to Chicago on a regular basis for years and never knew about this hotel in the South Loop area of Chicago. My hotel room is wonderful, large, modern, clean and very hip! Huge bathroom with a TV in the mirror so I can watch the news while getting ready. Big work table, Eames style lounger and unusual furnishings! Takita Bryant at the front desk was all smiles, pleasant and incredibly helpful. You can tell a lot about a hotel by how you are greeted. I travel a lot so I had a great experience from the start. So far, wonderful!
"Beautiful, Historical, with all the modern amenities."
We stayed at the Blackstone mid-week when the hotel was at a very low occupancy, on a business trip. We were given, without asking - but we are high-level Marriott reward members, a corner king room facing both north up Michigan ave, and out toward the lake. The weather was awful, but the view was appreciated, anyhow. The room was both shockingly posh (a TV in the bathroom mirror, marble foyer) and oddly shoddy (a drawer that wouldn't close, slow shower drain, and a wobbly bedside stand) although it looked like the photos they show of their newly renovated rooms. That room likely sees a lot of hard use. Marriott beds (except for their tendency to use super-queen sized beds in their 'King' suites, which is a peeve of mine) are usually top-notch. This one was quite soft, and the bedding didn't fit well, so I do wonder if the renovations included new mattresses. On to more pleasant subjects: No one asked me to review this hotel (another reviewer says staff asked for reviews) But the staff was uniformly awesome: And I'll not name names but you know who you are. Front desk, The Wine Guy in the lounge, The awesome concierge, and the morning breakfast lady who doesn't like coffee, but tries her best to make it anyhow. We will be back, (our clients insist on seeing us!) and hope to enjoy the same hospitality in the future.
"Location, History, Comfort"
While most are heading south for winter, we go north. Chicago is always a top choice, for we love the city and what it has to offer. With winter comes some great travel deals, and the Blackstone was one of them. Being rewards members, we have found Marriott properties always accommodating in all ways. Not needing to rent a vehicle was a good trade off because of the superb location of this property. Having visited Chicago many times, this was the first time, (I believe ever), I shed a rental vehicle. By CTA (public) transportation, we boarded the Blue line at O'hare and exited CTA bus # 3 (or #4) at the front door of the Blackstone. (There are numerous ways to arrive via CTA.) The guest service agent made an attempt to situate us early, but we booked a lake view room, and chose to wait for it. The bellman stored our carry on bags and we were told a lake view room on floor 19 or 20 would be ready by 4. We went off to eat and then walked about some in Grant Park. Upon our return after 4, I was surprised the room was not ready. The manager happened to be there and said the room on 19 or 20 we were promised earlier were not yet cleaned. In turn I asked her what time housekeeping leaves, which was soon, and to radio them to ask when the room will be ready. She chose not to do this, (and indeed that can be done). She found a room on a lower floor that was very acceptable, and we were settled. Additionally, the cyber sale for the Blackstone on Marriott's web site had what I would consider to be a grey area in it's offerings. It offered two free drinks in the bar and a comp breakfast with this cyber sale, which indeed was true. I feel as if it should be more specific, to note that those two free drinks are sangria's only, and the comp breakfast is offered to all guests in the hotel anyway. That aside, the hotel was excellent, and dismissing some of the above, so was the service. The breakfast in the Hubbard Place Lounge was quite good, as was the area itself, which included a TV, newspapers, and some nice views of the city. The hotel rooms do not have microwaves, and the guest representatives in the Hubbard will accommodate that need too should you want to heat something up of your own, (like Ann Sather's cinnamon rolls). Our room was representative of the majority of the photos by TA members on this site. Oddly enough, yes, the chair was somewhat worn as other posters have noted in their rooms. It's condition seemed out of place in such a pristine room and hotel. The room was spotlessly clean, and well stocked with towels, washcloths, toiletries, etc. The view was exceptional, and the beds were very comfortable. I suggest while there. one explore the hotel and take in the ballroom, barbershop, and the historical past it has to offer. In conclusion, I highly recommend this property and do look forward to returning.
"Okay, but there are better four star hotels"
I should start by saying that a staffer solicited a favorable Trip Advisor review, noting that the hotel pays them $25 for each if their name was mentioned. Be guided accordingly when reading these reviews. This is a reasonably well situated hotel, if a bit south of the heart of the action for non-business travelers. It's a nice hotel, but definitely at the low end of waht you might expect of a four star hotel. We reserved a room looking east (over the lake) but were first taken to a room without that view and noted that we would have been looking pretty much into a wall. Thankfully we had reserved and paid for the nicer room and it was well worth the extra cost ... views east offer an unobstructed view of beautiful parks, the lake and portions of the city. We also joked that the frayed and uncomfortable lounge chair in our room would be ignored if left with a "take it" sign on the street. On the plus side, it had an unusually well equipped fitness center, something that would have me looking past other shortcomings on a business trip.
"Beautiful Grand Hotel "
Historic hotel with modern features. Staff was extremely friendly and helpful. I love Chicago! Clean and comfortable rooms. It was fun to read the history, from Presidential and Royalty visits and a gangster history. A great place to stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM