of TripAdvisor Travelers recommend this hotel
"I used to call it THE BEST but...they're slipping..."
I can't believe I'm writing anything less than a glowing review for what was once hands down the best hotel in NY but I'm afraid I had a huge letdown this weekend on the room service front (not once but twice) and as that's a biggie for me, so I can't in good conscience give it a full 5 stars. Here's what was awesome: *The valets are quick, attentive, organized and friendly. They want nothing but to help you get in and get comfy. *without either of us mentioning it when reserving the room, the desk staff instantly acknowledged that it was my husbands & my birthday weekend. They must have noted it from a previous visit. They welcomed us with lots of birthday cheer and 2 gorgeous (and super yummy) chocolate bombs from Maison Keyser next door. *Nicole, the desk manager got us checked in early and whisked up to our room in literally 3 minutes. *The junior suite is terrific. Corner room, overlooking the park, lots of light and plenty of room. The added bonus of a completely separate sleeping area is a nice feature, especially if you're traveling with kids as we were. Instead of being forced to modify bedtime, we tucked our daughter into bed while we used the living room until we were sleepy, then transferred her to the sofa bed and took the king bed back. Brilliant. *If you're staying in the city past checkout they will happily store your luggage. Here's what is less great: *no ice machines on the floors, you have to call for it, or wait for turndown then they bring it. *no fridge in the room other than the mini bar which doesn't actually keep anything cold or have any real room in it so our outrageously delicious leftovers from Benjamin Prime ended up in the trash... *no coffee maker in the room so you have to buy theirs ($$$) and wait 30 minutes for it or hoof it to the shop, neither of which do I care to do first thing in the am. Even the cheap hotels give you a little one cupper and some filter packs...why not here' For their rates I should have a french press (which would be a really nice touch btw)! *it takes 45 minutes to get your car out so if you decide "hey let's go do ________!" you might miss it... What REALLY bugged me: * whomever is managing food & beverage is falling down on the job. My sister and I arrived back to the room just past the time window for the regular menu and wanted something sweet. Since we couldn't get the yummy looking molten lava cake, we settled for the only option on the late night menu - the packaged good humor chipwich. But when I called I was told they were out of it, but I could have fruit. FRUIT' That's what you want to offer me at 11:15 at night to calm the sweets beast' Not gonna cut it. I asked if they could send someone, an extra valet etc (many luxury hotels automatically offer this service, such as W or Kimpton - they pride themselves on anything anytime) but they said no, they'd had a busy weekend. Um....okayyyyyyyy... Fast forward to breakfast. My daughter wants bacon. It's on the menu so we order it. But no....they're out of it. OUT OF BACON' What self respecting luxury hotel is actually ever going to say those words' Go to Duane Reed and pick up a pack if you must but never, EVER run out of bacon, and certainly don't let your customers know it! The things is, this was presidents way weekend. That's a holiday. That means you're going to be busy. That means you should BE PREPARED. This was our vacation and we deserved an outstanding visit on all ends. But instead since these experiences happened back to back on my last night, and then my final morning, I left on a very grumpy, bummed out note. There is no doubt, if only for the sheer meaning it has for us, our family will be back to the BPH but I really hope they can sort this stuff out. There is more competition in the boutique hotel market in Manhattan than ever, and with others offering more amenities at the same or lesser price, these guys are going to have to work a bit harder to keep customers like me from seeing if there are better options elsewhere.
"City break "
Just got back from a three night stay at this hotel and I must say "WOW". Brilliant place the front desk are so helpful and really nice, I had a problem checking out and they sorted it. Thanks for making my trip excellent Bryant Park Hotel. Would fully recommend to anyone!!!!
"Another great weekend"
Once again we spent a delightful weekend at the Bryant Park Hotel. This was one of many visits to what has become our choice pace to stay in the city. From the front desk and valets remembering us to the concierge making every effort to find a place for brunch, the staff could not be more accommodating. We will certainly consider the Bryant Park Hotel to be our choice place to stay in Manhatten
Outstanding visit for daughters 14th Birthday! From the moment we arrived the service was exceptional! Our suite on 18th floor was clean, Modern and perfect for our family of 4 and the views were simply amazing! I want to thank Darren and "The Bryant Park Family " for making our daughters birthday a memorable one. Looking forward to staying again in the near future.
"Great Location, staff & room"
Last minute trip, booked Jr. Suite at very good rate. Were on 5th floor overlooking park - concerned about noise but amazingly quite & hotel provided "white noise" machine so had no issue sleeping. Bed comfortable is not luxurious. Only issue is no one told us about "privacy" light switch which we accidently left on & missed housekeeping. Staff super friendly & helpful. Great experience
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM