of TripAdvisor Travelers recommend this hotel
The decor in this hotel is something else. Quirky really describes it. I can't decide if my favorite was the picture in the elevator that said "stare here to avoid awkward conversation" or the cow head in the room that was a light glowing "moo" on the wall. A close third would be the double camel made out of bushes in the front of the hotel. We were here for the Final Four. I enjoyed our stay. It was definitely different. Nice pool. Right across from the Biltmore shopping center with a lot of restaurant options. One mile walk to Trader Joe's and Whole Foods. Small fridge in the room. Great location in Phoenix. The restaurant has great breakfast. We had quite a mix of service in the restaurant and bad service from a rude bartender but this rating is for the hotel and not the restaurant.
"Some good, some not"
I was looking forward to my stay this past week. I figured it would be a more contemporary Ritz Carlton. Instead, my impression was that they chose style over comfort. The furniture is stylish, but not particularly comfortable. That includes the bed, which was VERY disappointing and the most important thing I care about. The bed was either so soft that it was uncomfortable for me or it was so old that it was just really worn in. Definitely not the bed I am accustomed to at a Marriott or Renaissance. Having said that, the location is great, the place has good bones and could be improved, and I thought the customer service was good. Why did I rate this hotel average' I would have rated it very good except the bed was so bad that I lowered my rating to average.
Ever since I checked out of this hotel , it has been an ongoing nightmare . They charged me over $11500 . For three nights Turns out they charged my card for 6 extra rooms . They have yet to rectify the situation, have had to cancel my credit card , and am now in the midst of "fraudulent charge inquiry " . When they went to remove the charge , They Recharged Me Again !!!! Can't make this up !! So beware if you go there ....
"Final four plus"
I was a volunteer for the NCAA basketball finals in Phoenix 2017. The staff here is sharp, full of life and fun. They know how to make a guest happy whether that be a traveling NFL Hall of Famer or an active MLB player. In summary they've got the front end down pat. Sorry, can't speak to the accommodations.
"A very disappointing experience"
Having stayed here several times when it was the Ritz Carlton, I expected things to be different and they certainly were. Poor food service and quality of food, our drinks at the bar were incorrectly made, and I left our room at 8:30 a.m. and returned at 3:30 and my room was still it made up. I have had positive experiences at a Marriott hotel in the past, but we will not be returning to,this Autograph again. It has a great location which is a positive.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM