of TripAdvisor Travelers recommend this hotel
We broadly agree with Foxy-Froggy's comments of 16 January. The Cellars is indeed like an old friend and we returned there for a week this year. As relaxing, charming, tranquil and beautiful as ever, with warm and friendly service that would be hard to beat. True, The Cellars may not be slick or as polished as some other top end establishments, but that is part of the charm. As are many other aspects - the delightful outdoor breakfast area, the gardens, the two swimming pools, the views of Table Mountain, to name but a few. However, choosing your room involves a bit of pot luck, as some have been recently renovated, whilst others are in need of refurbishment. We had a lovely suite, but the state of repair of the bathroom needs urgent attention (there were signs of frequent patching). If the owners were prepared to budget a bit more on updates, this would indeed be a Best Cellar! We will return with high hopes...
"Nice staff, but outdated hotel and horrible smell in bathroon"
The staff is very friendly and always there to help. We got complementary cappuccino in our room every morning!! But the service at the pool area could be better. Staff often forgets you... but the hotel is really old and needs an update: a lot of old furniture that doesn't look good and fresh anymore... Our room was veey small and there was a horrible smell coming from our toilet and shower drain. Sometimes the whole room would smell when you entered. The hotel gave us some room perfume but it didn't really help and they didn't offer us another room or any compensation at all...
"Beautiful & Tranquil"
There is an understated charm to this hotel, and I am puzzled by some of the negative feedback it has received over time. Yes, it does lack the glitz and unabashed bling of some of its 5* counterparts, but this is what makes it a relaxing, informal and peaceful retreat. It is much like an old friend, a few wrinkles here and there, with the odd ache and twinge now and again as age sets in. But its warm facades and outstretched welcome speak volumes. An old and refined dame she may be, but most definitely not past her sell by date ... Room 61 at the hotel is particularly charming (see photos), situated over two floors, and with its own secluded rear garden. It has a very 'homely' feel to it. One evening, as we left our room to dine in the hotel restaurant, the door security latch fell off (I know it's not supposed too...). We placed it to one side, and I was going to report this the following day. To my surprise, the security latch had been replaced by the time we returned later that evening. How's that for efficient service ... The gardens around the hotel are beautiful, manicured in places, and left natural down towards and within the woods. While not on the same scale as Kirstenbosch Botanical Gardens close by, they are peaceful and endearing, and in some ways are better. The resident ducks are a feature within the gardens, and you will see them waddling around various parts of the estate, with the exception of the two pool areas, to which they are not allowed entry. Breakfast is relaxed and informal, with outdoor seating. The food is freshly prepared and delicious, and the service attentive and efficient. I can definitely recommend the smoked fish cakes, which are very tasty. We found all the staff to be exceptionally friendly and courteous throughout our week's stay. The only cloud which appeared in the beautifully clear sky of our visit occurred the day before checkout, when we enquired as to whether we could checkout late on the day of departure. While we were offered a checkout time of midday, we were advised that it would cost us half the overnight room rate to extend by further two hours, which was disappointing, given we didn't believe there were any guests checking in to our room that same day. Aside from that we couldn't really fault our stay, and the warm welcome of the hotel staff. We would definitely recommend, and indeed will almost certainly stay here on our next visit to this beautiful part of South Africa.
The Cellars-Hohenort is a luxury hotel set in the most gorgeous surroundings and gardens. We spent the first night of our honeymoon at the Hohenort 35 years ago. We decided to celebrate our anniversary by booking at the now Cellars-Hohenort and the experience exceeded all expectations. We were welcomed warmly by friendly staff and shown to our beautiful, elegant suite and so loved the special touch of a platter of delectables with Happy Anniversary piped onto the plate waiting for us! We enjoyed a relaxing afternoon, a well presented and very tasty dinner and lingered in the lovely lounge area with our coffee before settling down for a good nights sleep. After breakfast we strolled through the utterly magnificent well kept gardens. Thank you to all for making us feel so welcome and special during our short stay. We agreed that we will make this an annual anniversary experience as you made us feel like true honeymooners even after 35 years of marriage.
"IS THIS HOW ONE ANSWERS THE PHONE"
I have just phoned Cellars 5 five minutes ago. The phone rang for a long time and just as i was checking that i had inded rang the correct number, a lady answered and i hung on while she dealt with an admin problem to a fellow staff member, REALLY.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM