of TripAdvisor Travelers recommend this hotel
"Enjoyed the ambiance and excellent service"
If you are looking for a convenient hotel in the Theater District, this is the best. Located 1/2 block off of Times Square and surrounded by theaters. I suggest using the hotel concierge (Juan is very knowledgeable) We called prior to our trip and he booked a luxury sedan (ours was a 750 BMW) with professional drivers. Our driver Steve was holding a sign for us at baggage claim. First time I touched my bag was to unpack. Nice greeting at hotel and pleasant front desk. Our room was luxurious, although small. It was nicely decorated with many amenities. Bathroom had a great shower and an awesome bidet toilet seat. The Lambs Club serves excellent food. We only ate breakfast there but particularly enjoyed the menu and service.
"Gorgeous hotel, wonderful service, great location "
We stayed in a basic room for 8 nights. The location was perfect for getting access to Times Square and seeing shows on Broadway. There's subway stations very close by as well for heading out to the other boroughs. The staff made us feel really special- they were so friendly, and eager to help us with anything we needed, and so prompt and efficient - anything we asked for we'd have almost instantly. The spa downstairs is lovely, and the pool and hot tub were fantastic to refresh after a long day out and about. Our room was definitely on the petite side, but that's not a surprise in NYC. The styling and details are beautifully done, and the toiletries really lovely to use. We did some basic rearranging of our room early on to maximize our use of space- the staff were helpful and accommodating with that too. Complimentary tea/coffee in the mornings and water/juice/soft drink in the afternoons were great touches also. It was wonderful to have such a welcoming home to return to in such an intense city.
"A gem of a hotel in NYC"
We stayed here during a recent quick weekend trip to NY to see a play and a concert. We chose it based on location and online reviews. What a discovery this little gem of a hotel is! It was a five minute walk to the theater, and a ten minute walk to the subway to take a twenty minute ride to the concert at Barclays Center. But even better than it's perfect location was the hotel itself. We have never had a better nights sleep in NYC. Our room was on the second floor and had a terrace, but was as quiet a room as we've ever had in NYC. And we were only a half a block from Times Square! Amazing!! The staff was very friendly and accommodating. We highly recommend this hotel, and will stay here again on our next trip to NYC. The only hiccup during our stay was that our in-room brochure stated that the bar was open until 2am on Friday and Saturday, and that a bar food menu was available. We arrived around 11:30 on Saturday after our concert and ordered drinks, and told our server we might want to order something to eat a little later. A little past midnight, we informed our server that we wanted to order something to eat, and were told that the kitchen closed at 11:00, and that it was last call at the bar, even though we had just witnessed a nearby table being delivered a food order. To their credit, our server managed to get us some warm pretzels from the kitchen, but we were confused as to why food had just been served but we were unable to get some.
"Not even a 4 star hotel"
Its definitely not a five stars hotel at all and if its, this one of the worst five stars hotel that i ever seen. I usually stay at Marriott Marquis when i come to NYC but i thought this time since i have a special occasion, i would go for something better. So i searched for a five stars hotel and i found this one for almost 400$ a night. The first shock when i arrived. The door was so small its like ur going to a very small restaurant in Manhattan. Even the lobby was very very small. It was already 2 pm so the reception told me to wait for my room and they took my phone number to call me when its ready. After 5pm no one called so i went back to the hotel and they had me waiting for couple minutes to give me the room key. The big shock now is the room. It was so small i couldn't even keep my luggage with me so i stored them at the bell desk and when i need anything i go back downstairs and pull it from my stuff in the storage. The noise was unbelievable, when my neighbor sneeze i wake up. And i woke up from sleep many times when the housekeeping were cleaning the other room. When i opened curtain. Another surprise, a very small window with pricks view. Its like a cell in a prison. At that time i realize that I've been played by pictures and advertisements. The staff were smiling all the time but smiling is not enough to be a five stars hotel. I told the reception about the size of the room and the noise and they apologizes with a very big smile saying what else can we do. Again after 8 night of staying in this cell, i asked for one hour late checkout they apologized with another big smile. When its time to check out i had to wait for 30 minutes to do that. Anyway, i have so many things to say about everything in this hotel but I really don't have much time to do that In short, i wont pay more than 100$ for this room in this hotel and definitely i don't recommend this place at all.
"Odd size room"
We stayed in a junior suite, the room looks like a corridor and is very dark with a tiny window. The bathroom is even stranger, there was jacuzzi bath but no shower. Everything is design to make the odd shape look nice but nothing is practical, no room for toiletries in the bathroom, no drawers for underwear and shirts, the cupboard looks like a trunk that you would find on board of the cruise ship at the beginning of the 20th century, not the most practical for the 21st century! No plugs for charging phone and computer by your bedside. The bar seems nice although I thought the service was on the verge of being arrogant.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM