of TripAdvisor Travelers recommend this hotel
I had a fabulous stay at The Chatwal over the Thanksgiving weekend. The room size is normal for New York standards but they just seemed to make the small space work. I never felt like it was too cramped. I loved the fact that the curtains were remote controlled, the lights could be switched off all at once and that the toilet seat was heated (I mean who doesn't want a heated toilet seat during fall in NYC)! The staff were great - special shout out to the doorman who ALWAYS greeted me with a smile and opened that heavy front door! The location is perfect proximity to Times Square and Bryant Park for the Christmas market. Thanks again for a wonderful stay! This is my new go to hotel when in NYC!
"Location is busy"
Small rooms. Expensive upgrades. Uncomfortable beds. Terrible breakfast. Great staff though Still, don't think that I will stay here again. Location is super busy, lots of tourists everywhere. Getting around is so difficult as times square is so close.
"Remarkable place to visit"
I'm glad I finally made my trip and visit this boutique hotel two weeks ago. Staffs in Chatwal are quite nice and responsible. They always nicely greet to me when I get in/out. Room design is quite impressive, actually beyond my expectation. I have never thought this hotel hiding in Times Square area has such a modern and Homy design...The room looks a little bit small but shinny, fully equipped with great facilities. The bed is so comfortable. The bath room is spacious compared to other great hotels in the city. I do like the atmosphere created by the interior designer, which will make me an important reason to visit back.
"Great Hotel! "
This hotel is great! It's small, but not the rooms, it's in the perfect location, and we can see Times Square from our rooftop terrace. Every evening we get back to the room, our beds have been turned down and we have some wine, desserts, etc to help unwind. They have a car at your disposal to take you anywhere within a 20 block radius. I passed up staying at The Plaza, Waldorf Residences, etc to stay here, and I'm glad we did. Everyone working here is very friendly and always welcomes us back. I feel like moving in.
"Terrific service, quiet rooms, modern and elegant "
Stayed at the Chatwal on business in mid-November in room 1006 which was an upgraded room and slightly larger than normal. The Chatwal is a Starwood property but feels like a boutique hotel. After the Gramercy Park Hotel it is one of my favorite places to stay in Manhattan. In terms of other Starwood properties nearby it is much better than anything other than the St Regis or the GPH as mentioned. For example it is much better than the W Times Square which is nice and the Westin. Here are some quick pros of this great place: - It is a smaller property in term of number of rooms and the staff guest ratio is good. - The service is very good with friendly, accommodating and efficient people. - They have an overnight dry cleaning and pressing service which is very good -- arrived at 9 pm and had dry cleaned clothes returned before 8 am the next morning. - Good and prompt room service. - Really nice rainfall shower with high water pressure. - The rooms are very modern, comfortable and stylish. It is hard to describe the decor (you can see the pictures) but it has a bit of a yacht type of fee. They have well thought out centralized controls for the lighting, etc. - The rooms are very quiet. I have stayed on the lower floors and have minimal noise even when closer to the ground floor (the 10th is the top level). How they manage to sound proof it as well as they did is kind of amazing. - Great coffee set out in the morning. - A really nice Art Deco interior in the lobby and bar/restaurant and Lambs Club history. A few exceedingly minor drawbacks: - The room designer over did things a bit with mirrored surfaces. Personal opinion and not a big deal just not a fan of that aspect of this otherwise really beautifully designed notes. - The blackout curtains in the room are great but room's electronic controls are really bright and next to the bed to the point where you want to put something over them. - If you are going to a show or the like the location is terrific. If you're in town on business and heading over to midtown or otherwise the Times Square traffic and location is not convenient and adds travel time to your day. That is about it - love staying at this place.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM