The Chatwal New York is located in the Broadway - Times Square neighborhood of New York, close to International Center of Photography, Broadway, and Times Square. Nearby points of interest also include Rockefeller Center and Grand Central Terminal.
The Chatwal New York's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available 24 hours a day. The hotel serves Full breakfasts (surcharges apply). Recreational amenities include an indoor pool, a health club, a fitness facility, and a steam room. The property's full-service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5-star property offers small meeting rooms, secretarial services, and limo/town car service. Complimentary wireless and wired high-speed Internet access is available in public areas. This New York property has 1500 square feet of event space. Business services, wedding services, tour/ticket assistance, and translation services are available. Other property amenities at this Art Deco property include valet parking, a concierge desk, and multilingual staff. Extended parking privileges may be offered to guests after check-out (surcharge). This is a smoke-free property. A total renovation of this property was completed in August 2010.
There are 83 guestrooms at The Chatwal New York. Guestrooms are all accessible via exterior corridors. Guestrooms have city views. Beds come with pillowtop mattresses, signature bedding, and Frette Italian sheets. Bathrooms feature shower/tub combinations with handheld showerheads and rainfall showerheads. They also offer phones, televisions, and bidets. Wired high-speed and wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have first-run movies, free movie channels, and DVD players. Air-conditioned rooms also include iPod docking stations, CD players, minibars, and complimentary bottled water. Guests may request refrigerators, microwaves, and hypo-allergenic bedding. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Spectacular in all regards except the room"
My stay at The Chatwal was very much a tale of two halves. The soft product - in terms of the front desk, the doormen and general ambience - is extremely good and very much in keeping with a 5 star experience. The location is great, despite being a block from Times Square (or maybe that's a good thing of course!). The hotel is quiet and I did feel as if I'd stepped outside of the street hubbub into a relaxed place. I put a lot of emphasis on first impressions and my check-in experience was great. As a Starwood gold member, I usually get upgraded and I've come to rely on that, which is probably not the best idea and I was tripped up for the first time at The Chatwal. My stay coincided with the UN General Assembly and I was told they were full so there could be no upgrade but they would keep it in mind if availability changed (it did not). I wasn't so bothered, after all this is a 5 star hotel and so I expected the room to be just fine in any case. I was wrong. Opening the door to Room 403 was very disappointing. The room is very, very small and dark. I assumed the curtains had been drawn but unfortunately the room faces a brick wall and is incredibly dark as a result. The room contains a queen bed with approximately 2/3 of meter walk space around it. There is a small dining chair jammed in the only available corner and small desk and drawers taking up the rest of the space. No easy chair, no table, no space. I ordered room service and the gentlemen was at a loss where to position his wheeled dining table. There simply was no space for it. His best suggestion was for me to perch on the end of the bed and he would bring the table up to me. In the end, he took everything off and put it on the desk. He was outstandingly helpful in a tricky situation. The food was delicious, by the way. The fittings - the desk, cupboard, minibar etc - are of exceptionally high quality. Leather-surfaces, suede-lined walls. Truly beautiful. A very bizarre juxtapose with the amount of space on offer. The bathroom on the other hand is terrific! Huge. Fantastic shower and some cool technology in there. Great amenities including Asprey's of London toiletries and a leather-bound amenity box. Within a few minutes of my arrival into the room - peak disappointment phase, of course - the butler arrived with a charming handwritten welcome note, some bottled water and some delicious chocolates. It was another example of a bizarre juxtapose. I had no where to sit and relax in this dark little cupboard of a room, yet here was this delightful 5 star customer service alongside. It confused me. Another thing that confused me was a total lack of tea/coffee making equipment in the room. I rang down to ask where the kettle lived and was told to either order tea from room service ($9 + tax + tray charge etc) or to come down to the lobby in the morning for a coffee urn. No, in a hotel of any class I expect to be able to make a cup of tea in the privacy of my own room. Another issue was the position of the room right next to the elevator. There was a fair amount of noise from other guests and the ice machine. Usually with Starwood Gold membership, being near the ice machine and elevator on a low floor doesn't really happen, but at the Chatwal I was definitely way down the pecking order. With hindsight, I should have booked a king rather than a queen. 5 star hotels are all about the experience and mine was severely dented the first time I turned the door handle of my room.
"Art Deco and loving it."
Staying at the Chatwal is an experience in itself--for better. You'll be guided through heavy gated doors into a quiet art-deco style lobby. It's not the most impressive part of the hotel but still nice and cozy, especially the warmth from the colors and atmosphere against the blustery winter that New York hosts every year. Your trip to the elevators is just the beginning of your journey from the bustle of the city streets. It's a short walk from the lobby but with the sitting area and fireplace, you'll start to feel like you're really going home. There aren't many rooms per floor so you're assured of a quiet stay. The rooms themselves are appointed stylishly with something similar to Chanel's caviar leather--but this is plum (hoping that Maestro Lagerfeld will bless us with a caviar leather plum Chanel flap bag one day). The bathrooms are spacious--a must in my book. Give me a small room with a large bathroom and I'll be happier than if it were vice-versa. The bath towels are like beach towels, just how I like them. And very absorbent, not like the low-cotton count ones that most hotels have. Some rooms do come with terraces. Don't get your hopes up, they're terraces in Manhattan so you're really looking into someone's window across the way. But it actually does add quite a lot to your feeling of space. A nice cup of coffee with the paper out there in the morning is really pleasant--more so than I would've expected. The beds. Wow. As a business traveler, I cover at least 50 hotels a year at a minimum. Many of them are the same favorites year after year. This hotel is one of them for many reasons including having fantastically comfortable beds. The sheets are so soft you would swear you were sleeping on your own at home. The pillows (ask for extras) are fluffy and large--perfect for feeling like you're cocooned for the night. Turn-down service is lovely, too. Who wouldn't want that. And they are kind enough to tuck in some extra bottles of water and a sweet treat for you. The room is well accoutered with magazines like the latest editions of Vogue, GC, Architectural Digest, Virtuoso. Like books' They've stocked some in your room as well--some of the classics. Don't forget the butler service and the shoe polishing. Not something to overlook but easily done. Need your clothes pressed after some struggles with packing' Call your butler. Need to literally be put together and you're a bit lost on how' Call your butler. The workout facility is not the height of ideal: two treadmills, one elliptical, one stationary bike, limited free weights, one all-purpose weight machine, and one bench--and all squeezed into the space the size of most of their guest rooms. But this is New York City! That's a lot of real estate as it is! There is a small lap pool that looks quite refreshing--haven't tried it but intend to one day when not rushing between work and play. The spa (Red Door Spa) is pretty full service. After a reflexology session, I was ready to strap my Jimmy Choos back on and head out for the night. Lifesaver. Of course everyone talks about the location and rightfully so. It's half a block from Times Square and a block to the Harvard Club (not a member but it's still nice to be close to the Pall Mall of New York) and a couple blocks from the New York Public Library. And another great part of this all: Osteria al Doge is two doors down. Want pasta' Go there. Going carb free' Go there (calamari on the main menu (not the appetizer) is grilled and amazing and also the octopus). Want a place to hang out with good wine and an amazing ricotta cheesecake' Go there. Go there. Go there. Go there. But what makes this place the jewel tucked away into such a crazy city: the people. The staff and caretakers at the Chatwal are the kind of people you want around you to help you bring yourself up to the better version of yourself. That in itself is priceless.
"A Sanctuary in a busy city"
The Chatwal is a historic, beautiful art deco hotel! The location is very convenient; it's close enough to Times Square without being overly crowded. Stepping into the hotel feels like a sanctuary away from the chaos of New York and Times Square. The service was professional, friendly and courteous all around from the bell staff to the restaurant staff. Even though the lobby seems small, the rooms are some of the largest I've experienced in Midtown. There was some construction in the building next to the hotel so it got quite noisy after 8am on the weekdays so the hotel upgraded us to a bigger room. The butler service was wonderful. All of the amenities and attention to detail in the room was also very nice. I recommend going to the bar in the late afternoon for drinks and listen to the live jazz music. They've got a fantastic cocktail list. Having breakfast at the hotel restaurant was also very nice. They have a good selection of items to choose from and a lot of healthy choices.
"Best hotel i have stayed in NYC"
Location. WOW. 100M to times square. All the staff were so courteous and helpful . Even with 2 kids in tow. NYC hotels aren't always kid friendly, but they really took care of us. Had a family suite. No view, bit for the price we paid, we were more than happy. Would stay again for sure.
"Great Location, Fantastic Service"
From the minute we checked in until we checked out we were treated First Class The Lambs Club Restaurant was also terrific. Manager made sure we had everything we needed. Location right next to Times Square
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM