of TripAdvisor Travelers recommend this hotel
Great place to stay in NY, very well located and friendly staff. As SPG Platinum, we received an upgrade to a suite vary spacious and amazingly decorated. Bathroom is outstanding! The Lambs Club is an excellent place to dine and Jazz sessions on Saturday are a must... Highly recommended.
This is our first time here. My daughter and son-in-law have been there five times previously and we were there as she was running the half marathon today. Pluses- first and most important of all is the staff. Cannot possibly say enough. Everyone we interacted with was superb but the doormen and the Bellmen deserve special mention. Ali, who escorted us to our room, made it clear that he was there to help in any way. Everywhere you went you got smiles. The room itself was lovely with only one shortcoming. We had a Junior Suite that I received as a Starwood Platinum - more on that later. It was roomy and the bathroom was incredible. Two downsides - we were on the street side on the 6th floor and it was still rather noisy - and the window itself was very cold. My daughter said they often ask to be placed on the other side of the hotel and it is much quieter. Second is the lighting - like many other hotels lately, I'm glad I have an iPad to read from because it would be difficult finding enough light anywhere to make reading easy - especially for a 69 year old! All in all a lovely hotel with the feel of a boutique. We usually stay further away from the action, mostly the St Regis. There are certainly pluses and minuses for each location. The only two issues I had were at check-in. I knew that the Starwood website had every type of room listed as still available for sale. As a Platinum (for 10 + years), I am entitled to a suite yet it was not offered. Some hotels honor the intent of the program and some don't and make you ask or push. Sure enough, she spoke to the manager who approved it but after all these years, there is simply no excuse for making someone go through hoops to get what they are entitled to. Worse, I was told the Junior Suite was not ready yet but if I wanted, I could occupy a larger suite immediately for a surcharge. When I asked what it would be, she told me $675! No thanks. Again, a bad taste. The other issue was when my daughter and son-in-law checked in. If I was the owner of the hotel and I had a guest returning for the sixth time, I would be in shock if the front desk agent asked him if this was their first visit to the Chatwal'! That is not how you make people feel valued. All that aside, very good chance we'll be back as the hotel was lovely and the staff was simply incredible.
We stayed here for a week during Thanksgiving holidays (sorry I didn't write a review earlier), but this was the best place I've ever stayed in New York. I hadn't ever heard of it, but when it was recommended my my Amex Travel Agent and being part of the Fine Hotels and Resorts, I was in. We had the entire 10th floor to ourselves. Our butler waited anxiously in the hall waiting for something to do. Or room had 2 bedrooms, a dining room, living room, 3 bathrooms, and it was the Penthouse, so we had a circular glass staircase in the corner of the living room leading up to the roof top terrace. Our terrace off of the dining room/living room was also nice, but the rooftop terrace was much better. Not only was it furnished with sofas, chairs, a bar, grass (fake grass of course), but we had a view of Times Square from up top. Everyone who worked there was very friendly and made you feel comfortable, this hotel only has 90 something rooms, as compared to the Hilton in Columbus Circle, which has over 2000 rooms. So we felt special. Everything was in walking distance, and if we didn't feel like walking, to hotel Mercedes would bring us where we wanted to go, for free. I didn't see any of the other rooms so I can't comment on those, but The Producer Suite' (I think that's what it was called) was excellent.
"A perfect getaway spot for romance in the city!"
If you are looking for a luxury hotel with all of the amenities that bring class and romance to a couple's getaway in NYC, and yet doesn't break the bank as much as other options you're looking at, stop your search and book a Deluxe King room at the Chatwal. From the moment we walked in to the moment we left, the friendly smiles and top notch service was 100% on point. My husband and I live close to the city and used to spend a lot of time there, so we were picky when choosing a midtown spot to stay that would be walking distance from the theatre and other places we wanted to go for our two nights away, and we didn't want to be in the middle of the Times Square craziness. We were taking a break from being parents for a bit, and just wanted to enjoy being spoiled together. We wanted something perfect! The Chatwal did NOT disappoint us! The room was high end, clean (housekeeping did a phenomenal job), and big for the city! The bathroom was AMAZING and a jacuzzi tub just wonderful. Bed super comfy and even the robes were cozy. The only negatives to consider (that still weren't deal breakers for us) were that the walls are obviously very thin in terms of noise from guests next door, and there wasn't much natural light in our room on the 5th floor. However the blackout curtains let us sleep later than we have since our baby was born! The gentlemen handling our car and our bags were just the most friendly guys, and Brandon the chief butler is in love with what he does and it shows! We dined and drank wine in the Lambs Club bar late night and it was phenomenal. Definitely recommend for a classy and low key atmosphere. Room service for breakfast was delicious and prompt! But everything is expensive, so keep that in mind. Anytime we asked for something such as a bucket of ice for champagne or help with working our jacuzzi tub drain (silly oversight on our part), it was delivered and handled within 5 minutes with a smile! We have fallen in love with the city all over again and we definitely will be back to The Chatwal soon.
"Perfect spot for New Years"
We had a wonderful time at the Chatwal, perfectly located. Service was excellent, and we enjoyed the bars and the restaurants as well. The rooms are modern and swank, and we had a nice view as well. Bathrooms are clean and modern and bright.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM