of TripAdvisor Travelers recommend this hotel
I am due on my first visit to Rome in March for a long weekend to celebrate my partner's 50th birthday later in the month. I contacted the hotel for information on airport pick up and also to inform them of my partner's birthday and whether there was anything they could lay on for him. I received a response two days later with regards to the airport pickup and they mentioned that they had enclosed information on what they have as payable celebratory treats for my partner. This was not enclosed so I replied asking they send this again, I have never had a response to this and it was sent approximately one month ago. The reviews have been ok so far from what I can see on this website but my initial feelings from what I have encountered so far leave me with not having high expectations once I actually arrive. We will see!!
"Excellent stay and service."
Sayo and the concierge desk was so helpful and professional. He was patient with my cousin and me and he showed us lots of attention. The staff overall were quite attentive and very accommodating. The beds were a bit hard for my taste.
We had a very relaxing stay. It is not a central hotel. You have to use the metro or bus, but the hotel is so nice that you won’t mind walking to the underground. • Excellent breakfast • Helpful staff • Very clean • In the room there is a free smart phone • Initially I did not like the area. However, it turned out to be a very safe area with nice people and there are plenty of places where one can eat. Next to hotel there is coop supermarket, OVS (selling clothes), small shops selling groceries. • Metro: 8 mins walk. • Mr C (Lee): he was extremely helpful and very attentive to our needs. • Big comfortable bed • Beautiful grounds. You can go walking and relax on a bench in the park • Used their transfer to airport: it was fine. • We arrived at 11.00 am. check in is much later, however they gave us the room.
"Most relaxing hotel"
It was my first time in Rome could not have pick a more relaxing hotel.after days in the centre of Rome sightseeing.it was wonderful to return to the Palace hotel to relax.Jthe breakfast was very good and staff very helpful.the Restarant was in a lovely setting outside the food was very good there to but the staff seemed very un friendly.and from reading tripAdviser I feel the same on hot nights there was on one in the Restarant and no one was allowed to seat outside to have a drink.the hotel was spotless and would love to return sometime.
I spent two night at this hotel with a tour group. What a treat! The facilities and the staff were welcoming and professional. Every question and concern were answered quickly and helpfully. I left a personal article behind so I sent an email to ask about it. Their response was speedy and most helpful. The grounds and the amenities are beautiful and the breakfast buffet has something for everyone. There is a free smart phone to use while you are a guest - great help for travelars
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM