of TripAdvisor Travelers recommend this hotel
After arriving after in the morning. The staff and atmosphere of the hotel is extremely lovely and welcoming. In the evening sitting on the lawn with Ranjeet servicing us was lovely. Serving a lovely tea and refreshing juice. It was nice to meet a friendly face. Fantastic service.
"Very disappointing stay"
We've stayed at The Claridges before and enjoyed it but this time we were very disappointed. Arriving late around 11pm and tired after a 12 hour rail journey, we hoped for a small feed then shower and off to sleep. Instead after checking in and being taken to our room we waited for 15 minutes for our luggage without success so I went down to the front door and no-one was there so I took it to my room myself. No staff even saw me. When I went to the front desk to retrieve my passports and arrange a wake up call, they said they were being sent to the room. After another 15 minutes the passports turned up at our room and the when I explained about the luggage, he said we should have asked him for help, but of course I said there was no-one down at the front of house. When I eventually got ready for bed, my wife was already sleeping by now I could smell the strong smell of fresh paint and heard a commotion outside. I pulled open the curtains and saw a crew of men painting the walls right outside our bedroom window! The smell was horrendous and I tried waking my wife who just murmured and went back to sleep. Assessing whether it was worth saying anything to management, I decided to see if I could get off to sleep which took me around an hour. In the morning, I mentioned the paint smell along with the luggage problem to the front desk who said we could have changed rooms but I said they should not have put us in that room in the first place knowing what was going on outside the window. We then went for breakfast, and we were not greeted by a good morning or anything, just a man walking around the breakfast room asking "room number'". All very impersonal bordering on rude. I would not recommend The Claridges any more. Extremely poor service. You are just a number going through their hotel.
"Four day stay on a recent tour"
This hotel is immaculate with excellent service. Our stay was pleasant and very comfortable. The room was very well decorated with all we needed for our stay. The restaurants were very good if a little expensive. This hotel is likely to be suitable for all types of travellers, whether on holiday or on business.
"Well appointed, elegant heritage hotel"
We enjoyed two nights here as part of a longer trip and felt we had chosen well. Our room was very spacious with a vast and exceptionally comfortable bed and an elegant marble bathroom. The decor was high quality and everything was well appointed. There is a choice of three restaurants serving different cuisines and the North Indian one was attractively decorated in Rajasthan style. The food was very good and the breakfasts catered for every taste. The cocktail bar served outstanding cocktails also. There are pleasant pavilion seating areas outside and an excellent pool which was immaculate. Thanks to all the staff who were all very attentive. I would recommend this hotel for its ambience, high standards and central location.
"Loved it. Regal and stylish. Loved the decor."
Central and grand. Good sized room with seperate living area and large bathroom. Bed was great and we rested well. Hotel offered us an Audi and driver for two days for site seeing at a most reasonable cost. They took us and picked us up from the airport three times at no charge, most hospitable. We did book club level and can recommend this level of luxury as money very well spent. The pool area is great. Thank you to all staff who looked after us so well. When in New Delhi you should consider this beautiful hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM