Located in the heart of downtown Boston’s fashionable Back Bay / Copley Square neighborhood,across the street from the Hynes Convention Center, the Prudential Center, the Prudential Center T stop, and one block from Copley Square shopping mall
of TripAdvisor Travelers recommend this hotel
Had a slight hiccup with our room but the staff dealt with it superbly,in fact the reception staff are the nicest we have ever dealt with, great credit to the them. The hotel is very nicely placed, not central to the sights but the surrounding area of Little Venice is very nice, not too busy and very handy for nice restaurants and walks along the canal.
"Fantastic stay "
Where to start! The colonnade ticked all the boxes for me, lovely quiet area but 1 minute walk from tube station and a few stops away from the hustle and bustle and all the attractions. Rooms were lovely and clean. The staff were very friendly and helpful. If you purchase breakfast the night before you get a substantial discount and it's well worth it breakfast was to a high standard And paying in advance with the discount makes it really good value. The hotel cat is very cute. I will definitely stay here the next time I am in London as can't fault it. Thank you for a fabulous stay.
"Expensive but felt like we were put in steerage"
Paid £350 for 2 nights at the Colonnade. We were put in a gloomy attic room (floor 4) with a mouldy bathroom. Shower was very weak and didn't get warmer than tepid. In the middle of the room was a sky light which was inadequately covered so sunlight woke you up early in the morning. Originally booked this as part of a 'special deal' from Expedia - will be much more picky whenever I see these special deals again. Normally, never write a review but I felt that this was such a poor experience that people should be warned. It may be that other rooms on other floors are ok. BUT why would you put guests who are paying decent money in such a poor room' I thought it was very telling when we left that the staff did not ask about our experience.
"Extra Charges Be Aware!"
Charged my credit card 125 pounds for incidentals and was told it would be refunded at check out if we didn't use anything in the room. We did not have any incidentals and have an email stating that our 125 pounds would be refunded and that we should see that refund in 5 business days, it is now 7 business days past that and still no refund. Every time we have called all we get, as well as when we were there, is they will pass it along to their colleague. I am done with this place and have now had to file a dispute with my credit card company. Be aware of this charge!!
"New ownership or management '"
I use this hotel less than I once did but it's stepped up in class. It's been modernised in the public rooms although the suit of medieval armour is a bit scary in the reception area. Seriously,wifi was always a problem but it's now super fast at about 45 meg. Breakfast is more than adequate. Service is friendly,efficient and better than before. It's a lovely quaint bolthole,well situated so well done to the new management team
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM