Located in the heart of downtown Boston’s fashionable Back Bay / Copley Square neighborhood,across the street from the Hynes Convention Center, the Prudential Center, the Prudential Center T stop, and one block from Copley Square shopping mall
of TripAdvisor Travelers recommend this hotel
"DO NOT BOOK, VERY POOR SERVICE.... (I'm not an awkward guest)"
Absolutely Terrible! I will try and keep this as brief and condensed as possible. Stayed here a for a night with my partner, this was part of my christmas present to her. Check in states 2pm, We arrived at 2pm and were told “The room is not ready, could we come back in 30 mins”, Not a problem at all, we took the opportunity to go for a quick coffee and get our bearings. Arrived back at the Hotel 2.30pm to be told “Housekeeping are just putting pillow slips on the pillows, the room with be a few minutes”. Ok no big deal, we sat in the waiting area….. 1 HOUR later we asked, is the room ready yet' the response was “what room”. Obviously in the change of shifts the message was not passed on that we were waiting. By the way we did make ourselves known to be waiting for a room during this time. NO WATER AT ALL…. We were not informed of this at check in even though we witness a dozen people coming to reception to complain. Insects/BUGS in bathroom, see pictures, I also have a video of this but not sure I can upload to here. Unhygienic and disgusting. Thermostat broken, although there was No hot water the heating system was blazing hot and we were unable to turn the heating down. Finally after politely bring this to the management attention we were offered a full english breakfast upgrade from a continental as compensation. Hardly compensation. Was promised a call back from the manager… Surprise surprise never got one. Emailed the Manager, surprise surprise No Response. SUMMARY: Checked in 1.5 hours later (effectively paying for time we were unable to use facilities). NO HOT WATER and no apology BUGS in bathroom NO COMMENT from manager. Evidence attached.
"Overnight stay during visit to London"
Very comfortable, good service and an enjoyable breakfast. A very handy location for Regents and Hyde park, we walked along the Regents canal to London zoo. The journey to the hotel from Charing cross could not be easier, the No.6 bus is virtually door to door. The stay at the hotel was a major contribution to the success of our trip.
What a lovely hotel. The staff were all very friendly and welcoming. The room we stayed in was clean and very well presented. The reception area is beautiful and as an animal lover I was pleased to see a cat making herself at home on one of the chairs.
"very pleasant! great location"
a gem of a place, got a groupon deal for the Junior suite (room 16) with that we got free arrival drink, free afternoon tea and chocolate covered strawberry and wine, service was good however their breakfast service needs a lot of work but id stay again. also has a very old working lift and some interesting history very old school royal English.
"Good overall. "
A very good overall stay with warm, homely and welcoming feel with tasteful decorations throughout. The hotel also looks nice from the outside and the staff are very professional. The reception room and lounge are also very welcoming. The hotel has parking only for one car at a charge of £20 per night, and this one spot is likely to be taken by another resident. So you will struggle for parking. The floorboards creak badly throughout the hotel and the temperature control in the rooms are difficult. I cannot comment on the food as never had any but the menu looked ok. There is no gym or sauna facilities at this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM