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"I want to be Eloise at the Connaught"
This is an re-review. My wife and I have stayed at the Connaught every year for our Thanksgiving week over the past five years. We love this hotel. It is quiet, great service, amazingly comfortable and a fabulous retreat from the hustle and bustle of London. First, the many good things about the Connaught begin at the front door. The Doormen are terrific, friendly and helpful. The rest of the staff — to a person — is as well. We especially love and appreciate the Concierge staff who seem to have it in their powers to make most things you want to do in London happen — from theater tickets to dinner reservations, they’re wizards. The rooms and beds are very comfortable. They are beautifully decorated and understated while exuding luxury. The bath and showers are excellent. Air conditioning is excellent… we were able to keep our room pleasantly cool even in the winter. The staff was quickly responsive to any request or any issue (for example a sconce light was out — and instantly fixed). The location is terrific. You can walk to Hyde Park, Oxford Street, Bond Street or Piccadilly Road with ease. The hotel is also in a quaint little neighborhood of its own with some terrific shops and restaurants (including Scott’s and our favorite little Italian place Fino) near by on Mount Street. They always put the Christmas decorations up during our visit. We go to bed with the hotel looking proper and neat and come down in the morning to holiday sparkle. It is special. We also love the Coburg Bar. Nice people. Good sandwiches and drinks. Nice roaring fire to warm you up in the winter. A couple of small complaints and criticisms for travelers to be aware of. First, there is a pet peeve of mine that applies to many new and European hotels: glass doors into the bathroom. At the Connaught, at least, it is frosted. But here is the thing that Hotel owners and designers need to think about. When someone gets up in the middle of the night to use the loo and turns on the light, it spreads light into the room. It is annoying. We try to hang our robes over the glass door to cut down the light, with some but not perfect success. Second, while we’ve been to the Connaught five times, we still don’t really understand the light switches. This, of course, makes me feel like I’m not very smart. In reality, I think it is a question of over design. The lighting in the room is lovely. There are just too many switches and dials and it isn’t always clear what you’re turning on or turning off. Next, while we love the service and the people serving, know that on weekends things can got a little hap-hazard. For example, we have breakfast delivered to the room. During the week, everything is pretty much as ordered and there is always a nice little smoothy to accompany the meal. On the weekend, however, the smoothy is there some days but not others. Or we’ll order two servings of toast and get one pad of butter. Or we’ll ask for two pitchers of cream/milk and get one. It is all small stuff, but we had to send the butler back on a couple of occasions. I am also not a fan of the Connaught bar. It is a very popular and loud place. It is gorgeously decorated — and you need to go in and look. However, it is always crowded and very expensive. We invited a friend to join us for drinks there — three drinks — and the tab came to $70 pounds. Whoa, a bit of a shock that. The Coburg bar is by far more comfortable, easier to have a conversation and more reasonable (I like the servers in the Coburg more as well, their just friendlier whereas the servers in the Connaught Bar always make me feel like I’m not quite fashionable enough to be there). Another long standing issue is that there really isn’t a lobby. There is no place to sit down and wait for someone to come down stairs (there is one comfortable chair be a roaring fire in the winter — but it gets too warm very quickly). So if anyone comes to meet you at the hotel, you’d better have them wait in the bar. It’s a mixed thing, really. On the one hand, not having a big lobby is great, keeps the atmosphere intimate and home-like. On the other hand, there is no place to sit and wait other than the bars. Finally, this isn’t really a complaint/issue but when you check out, look at your bill carefully. The hotel adds in a 5% fee on top of all other charges and ostensibly to make sure that the staff is tipped/taken care of. I tip everyone, everyday — from leaving a tip for the people who clean the room, to making sure that the doorman who gets me my cab gets a pound or two when I leave — and everyone in between. They will happily remove the charge if you tip regularly or want to leave a lump sum…but know it is there. All in all, these are VERY small things. We love this hotel. We’ve stayed elsewhere in London — including a very disappointing stay at a vastly over-rated Claridges — and always want to be at the Connaught. It never disappoints. We always leave wanting to stay longer and dreaming of when we can return.
"Gorgeous Afternoon Tea"
I visited for afternoon tea (on the 5.30 sitting) followed by (many!) drinks in the Coburg afterwards. It was delightful - the service was fabulous as always and the food was just perfection. Perfect mum and daughter treat in one of London's finest hotels.
I passed by on my Boris Bike. I needed to know where I could park. The guys organising parking were as attentive as if I'd been in a Rolls Royce. I know this place is expensive but thirst courtesy cost me nothing. I love this hotel for lots of reasons but their courtesy towards me when I was on a bike shows that service is in this place's DNA. Thanks Connaught
The best Hotel in London!! Perfectly located in the most beautiful place of London! The spa, the bar, the breakfast, the room, the restaurant..... Everything is just amazing and deserve a visit! Definitely the place to be in London
"Noise and more noise!! Silence and Luxury. "
We have stayed and enjoyed staying here on a number of occasions. Service, sometimes slow, is always good and the staff welcoming. Breakfast service is poor, very slow and have always had to ask again and again for drinks food etc. Staff always very pleasant. Coburg bar very good. Quality cocktails and excellent service. The rooms are of a high standard and to date always quiet. Not so this time. One of our requests is always a high floor plus away from elevators and double vanity. None of this was offered on our arrival. So we had a room with all of the opposites. Low floor single vanity. Having checked in late we went to bed. Then the noise began. Furniture being moved in conference rooms etc below. Two phone calls to the front desk achieve nothing, it got worse. So then the third attempt at 11 pm was to go to the desk. We were moved and collapsed into bed before midnight. To be woken at 6 by a host of delivery trucks! Why put us in a room that you know will be noisier than the one you took us out of'' So we are moving again. To be continued .............. Well, what a turnaround. Credit to the management, we have been moved to a suite which is exceptional. Thank you very much. It's a shame that we had to experience this as so unnecessary and leaves a bad taste. But as said the management did the right thing for which we were grateful. Special mention please to Laura the Duty Manager who was most polite and very efficient. She cared and acted swiftly on all counts. Still one of our favourite hotels. Just hope we never have a repeat experience. By the way. The Spa is the best and we have been to many many Spa's.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM