This was my first time in Las Vegas, and after a lot of research I came up with The Cosmopolitan!! and glad I did. It was located well, rooms were lovely, pools and facility's great. This hotel has a small necessities store for last minute needs which was helpful. Staff were helpful. My only con was line up to check in/ out, but it was a long weekend and I learnt afterwards you can check out on the TV. We will return and I wouldn't hesitate recommending it.
"Disgusted at the customer service"
While the rooms and food are amazing the lack of customer service and appreciate is completely missing. I discovered a 4 figure mistake in my favor and was honest about it. They thanked me for pointing it out and sent me on my way. However while waiting for the resolve thru my questioning it would have been better to spend the funds and let them put my account in the negative. If I knew this i would have as it would end up with the same result. Me never playing there again. Since this happened at the start of my stay in didn't play much. Due to this I still get offers but before my host would email me before they got emailed to let me know. I guess since I didn't play much I am no longer worth her time. One would think the host would have emailed and asked how things were. Nope. After making gold in one trip. I'll take my business to properties that will appreciate me
"Well it wasn't ALL BAD!"
The good before the bad. The beds were very comfortable and the pillows were great. The complaints were dealt with promptly...well sort of. Very easy to grab a cab and the staff were pleasant enough but not overly friendly.The worst thing about this hotel is it wins for most cigarette smoke for any hotel in Las Vegas. Seriously get some new extractor fans or repair the ones you have. We went to other hotel casinos as this one was beyond smoky. Just crossing through the casino our eyes were burning by the time we reached the elevator. This did not happen in any other casino. We exited via the 2nd floor and crossed the street just to avoid the lobby. First a warning...the doors to the room and toilet are extremely heavy. Why you need a 100 pound door between the sink and toilet is beyond understanding. If you are weak or over 60 you might not actually be able to get into your room or your toilet. We heard everyone complain in the hallways about the heaviness of the doors. As for our room we had a burnt out loud bulb, the two light bulbs under the cabinet by the microwave were permanently disconnected so you have to turn on the microwave light if you want to see anything. The curtains were falling off the windows, the bath mat was frayed as was the carpet on the floor. We asked them just to trim the bath mat with some scissors but instead we got 3 new ones (why 3'') and they left the frayed one as well (just in case we needed 4'). Then we asked for 2 extra hand towels, they brought 4 and then the next day took them all away. Common sense is not their strongest suit. If you feel inclined to stay here always make sure your door is shut. They have issues with the key readers where they don't lock so you just turned the handle and walk right in. They have spares and their own locksmith but if you don't try just turning the handle then there may be a good chance your door is not locked at all. So please...when you leave, try turning the handle (hard) to ensure the room is actually locked. If it isn't call the desk immediately and they'll send up the locksmith to change out the entire mechanism (this takes him about 20 minutes and it took 30 minutes for him to get there so allow 1 hour for the door fix). Use your deadbolt once in the room to ensure no one walks in on you later. Handy tip...the egg place is about a 1/2 hour line. In the same amount of time you can get to McDonald's across the street and back to your room and pay about a 1/3 of the price for the same thing. The hidden pizza place should remain hidden as they have little in the way of toppings and the meat was really greasy. Ending on a positive note the location is great and we loved having a balcony to enjoy our McDonald's breakfast on. The internet worked quite well so no complaints there. Oh and everything shampoo, body wash, etc is peppermint. If you don't want to smell like peppermint bring your own supplies. It's a strange choice...what guy wants to smell like peppermint. As for the body wash they gave us one tiny container for 6 days, needless to say that didn't cover it. The housekeeping staff did bring enough shampoo for several weeks when it was very clear we weren't using it. So main issues in the hotel are maintenance and housekeeping. No problems with the front desk or bellman.
"Nice Hotel, Convenient Location - Some Improvements Necessary"
Our family of four stayed at the Cosmopolitan April 16-20. The good: spacious rooms and excellent location. We required a crib for our child, and it was delivered quickly. Self-parking was extremely convenient and easy (though I understand the hotel will be charging for parking starting soon, which is a shame). The hotel itself is beautiful and well-maintained. Our room faced the Aria, and we found it to be quiet both from outside noises and from hallway noises. The bad: We arrived on Sunday evening at about 9:30 p.m., and there were at least fifty people in the check-in line. We waited approximately 20 minutes. On arriving in our room, it appeared that it had not been cleaned particularly thoroughly. There was tape on the wall, a rag in the bathroom, and, strangest of all, a banner reading "Babe Cave" hung up on the back of the door. I would expect housekeeping to do a better job of refreshing the room between guests. On one of our four nights, our room was not made up at all, even though we had left the room before 9am, and only came back for approximately one hour between 3-4pm. Based on these factors, housekeeping was not up to the standard that I would expect of a high end Vegas hotel, and took away from the overall experience. Not necessarily a "con" per se, but the room has an unusual set up for the washroom. There is a clear glass wall between the shower and the rest of the room - there is a blind to maintain privacy, but something to be aware of if you are a very private person. Overall: I would recommend this hotel for location and convenience, but would not pay a premium price to stay here.
"Hands down, the best hotel in Vegas! "
My husband and I drive to Vegas often (from LA) and we have literally stayed at every hotel on the strip. Cosmo is hands down the best hotel - each room has a balcony, if you pay extra, yours can overlook the Bellagio fountains. Each room is a suite - a nice bonus. The hotel has a boutique exclusive feel. If you like typical huge Vegas hotels - you may feel the hotel is small, but this one of the attractions for me personally . All the restaurants are great, from well known acclaimed chefs. The hotel has a young, hip, fun atmosphere . Highly recommend it .
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM