Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
of TripAdvisor Travelers recommend this hotel
"Best reservation process loveliest rooms"
I've been working with Yvonne on my reservation for months now as I had to change it quite often. This woman has the patience of a saint. She made my heart my smile by working with me and accommodating all of my special needs. The Cranley is a classic English hotel with beautiful amenities. I highly recommend staying here if you can. Ask to speak to Yvonne and you will be delightfully surprised at the kindness and willingness to help make your stay as pleasurable as possible.
Hotel staff lovely. Location requires subway or taxi as most do in Kensington. Lovely quiet neighborhood. Room very clean (penthouse), bed fabulous. Needs a little cosmetic work but charming. I even left a favorite item behind and they had it and sent it. Unheard of.
"Beautiful 5 star hotel, great price"
I came to stay in london with my girlfriend for a relaxing weekend away. There were thousands of hotels to choose from but we came across this cute and charming boutique hotel. When calling to make our reservation the staff couldn't have been more helpful and recommended room 107 for our stay. Upon our arrival we were greeted by very friendly staff and a beautiful restaurant which is like nothing I have ever seen, so colourful, vibrant and full of smiley faces. The hotel room was beautiful and spacious with very high ceilings and a beautiful four poster comfortable bed fit for a king and queen! We were shocked that the hotel is a 4 star, we were convinced that it was a 5 star when we entered. We walked to South Kensington the next day which was a very short and beautiful walk away and visited the Natural History Museum followed by crepes in Harrods. On the way back we found a restaurant called Yashin which is a famous Japanese restaurant 3 minutes walk from the hotel so we made a reservation for dinner that evening. I would definitely recommend this restaurant if you like Japanese food, it is very fresh and everything is prepared in front you so it is very authentic. The following day we woke up late and decided to have a late lunch in the hotel restaurant Banu before leaving and thoroughly enjoyed the experience. The food was a true culinary delight full of flavour with lots of fresh and healthy salads, fish, chicken and meat. The price was also very reasonable for the high quality of the food. I wish we found this hotel before our last stay, it's a hidden gem in a fantastic location. We will definitely be back soon!
"My final stay - its gone down hill"
I have reviewed The Cranley twice previously as I thought it was a great hotel. I no longer do. Out of loyalty and affection, I had hoped to express my thoughts privately and directly to the hotel manager. But I twice asked for his/her email and never received a response. So having previously rated it highly and now having decided based on my last stay never to stay again, here goes. First, I had long liked the look and feel of the The Cranley and looked forward to staying. It is still very clean. But, as another recent Trip Advisor review states, the hotel has been in a state of slow decline for several years. It is, so far as I am concerned, spoiled by a lack of care and attention to the property itself, which I assume, based on how it looks, is the consequence of a business decision not to spend on upkeep unless absolutely necessary. The lobby speaks for itself. Crammed now with gaudy restaurant furniture that has no sympathy or respect for the building or the design of the past... this restaurant notion is perhaps the most ridiculous, blatant Hail Mary pass that I have ever seen. No more need to be said. The room I stayed in was not good value at over 200 pounds per night, for the following reasons: - the light in the entry way was burned out - water stains at the ceiling - stained curtains that did not close fully to block out the street light at night - missing blinds on the central window pane - stained, faded, mismatched upholstery - the filthy, poorly fitted carpet The Cranley is not dirty but it is in too many small ways dingy and tired. If it is in the process of refurbishing you should clearly say so and adjust rates accordingly while you do. I did not want to put all this on Trip Advisor because I don't want to potentially contribute to the decline of the business. Hard working people depend on their jobs. But the state of the hotel is not good and I previously reviewed when it was. If it is in transition to a refurb, they need to disclose that. I am sorry about this... The Cranley was once a fine hotel and I was very fond of it and happy to spend my money there. No more.
"Comfiest bed ever!"
I visited the cranley for one night while on a business trip. I was on the top floor and had a lovely view of London. My room was a great size for central London and had great facilities, a lovely touch was the complimentary canapés and prosecco at 7pm. The 'reception' area of the hotel is slightly bizarre, no desk just some random chairs and a desk in the corner' Very confusing. The rooms are very nicely decorated just some small touches that could be improved like stains on the carpet and curtains and my tv was broken with lines down the screen, the tv also was on a timer and kept turning on though the night, not good if you are a light sleeper. The main thing I loved about this hotel was the bed was extremely comfy, lovely plump duvet and pillows! The best in any hotel I have slept in! And having breakfast brought to your room is always a plus! Overall a very good four star hotel well worth the money.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM