Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
of TripAdvisor Travelers recommend this hotel
"poor serive, cheap breakfast and hotel is shabby"
Seriously, the rudest welcome we have ever received when entering a hotel, no please, thank you or even a welcome. When you read this it may not seem like a big deal as this is what I thought when I read similar reviews prior to our stay, however when you actually attend, you realise just how weird the place is. Oh and the breakfast! .... the quality is worse than what I had as a poor student. The bread was the cheap long-life stuff that was all floppy after it was toasted. The tea was one of the cheapest brands you can buy and they were really tight with the jams and spreads. It was worse than a Travelodge this. When we booked it they took a £50 reservation charge (which barely happens these days) anyway, I was told it would be refunded the next day. It actually took 11 days to return to my account which was annoying. the positive was that the room felt clean, although the curtains had yellow staining. Overall a poor stay. I still cant get over the cheap tea.
The Hotel is in a great location and we were quite happy with the quirky boutique style and reception desk in the lounge area; but: Our room was on the top floor and had no heating/air con that we could control, the room was red hot due to the internal conditions and remained this way despite our representation to staff. The only way we could sleep was by having the window and curtains open to allow cool air to circulate - I still had to sleep above the covers. There is an ongoing daily problem with the water flow stopping, that affects several rooms; once the front desk are notified they reset it, but you must ring them straight away. We had ordered a Continental breakfast and were disappointed to find it only consisted of a hot drink, a drink of juice and a choice of either a round of toast or a pastry. The staff were polite, but didn't give you the feeling that they would resolve anything.
"Small Boutique Hotel"
This is a lovely little Hotel just off South Kensington. The prices are very reasonable and the rooms are nice but some could do with a bit of updating. Rooms are very comfortable and are pretty classical in the English style. Bathrooms are good and functional and nice toiletries are supplied. No restaurant here but restaurants are nearby. Ground floor does serve food. All in all a good value hotel in an excellent location but small so do not expect the bells and whistles of a big hotel chain.
"Never felt more unwelcome in a hotel."
Had to change rooms due to no air conditioning only to be give another room also with no air conditioning although a better position and window. Furniture very shabby and no tea or coffee making facilities. The Promised canapes and bubbly turned out to be a few biscuits on a plate by the reception desk. The 'continental' breakfast consisted of toast or 'a' cold pastry, which had to be ordered the night before, and no provision made for those who are gluten or dairy intolerant, leaving one of our party having to pay extra for something they could eat and then had to pay a service charge on top!!! Staff, although not unpleasant, were very unhelpful and unwelcoming. Will not be returning.
"Unusual Vibe... but Certainly Pretty"
We chose this last place to stay for our two-week England vacation because it looked Victorian and off hotel row... it certainly is pretty, and we did not mind the sort-of dilapidated state of the carpeting, bathrooms, etc. Reading the other reviews now, we did notice the unusual vibe that was mentioned -- we too doubted all the people in the lobby on their cell phones or smoking on the front steps were guests. Our room was stifling hot but the heat and air were turned off ... when I complained we were upgraded to a room with windows we could catch a breeze from, so that was very much appreciated.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM