Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
"No INSIDE ROOM LOCK, NO SOAP"
There is no way for me to lock my bedroom door from the inside. I asked for a bar of soap yesterday, and there is still none. The carpet is worn, the curtain is burnt. I asked to change rooms. One is available, but I would be charged an additional 30 pounds per night, even though when I checked on hotel tonight website, the rate offered was substantially less than I have paid for four nights.
"Good location. Housekeeping could be better."
This hotel does not have a bar or restaurant. Drinks and food can be served in your room or the lounge area, which is combined with reception. Our ground floor room 607, was large and well equipped but the blinds were stained and past their best. The bathroom was clean but there was no hot water on 2 mornings. This was rectified once reported. The large 4 poster bed was comfortable and the bedding was of a good quality. The hotel states that it has a turn down service but this was not evident on 3 of our 4 nights stay. Bottled water was provided on the first night only, missed on night 2 and 3 and had to be asked for on the 4th night. The free drinks and snacks consist of one drink each and tiny savoury and sweet canapes. This hotel so be so much better with just a little more attention to housekeeping. We managed to get a good deal so the stay was value for money. Had I paid the going rate, I would feel it was not worth it. The location is great and there are plenty of pubs and restaurants nearby.
"Best hotel in London"
We stayed here for a night in order to be close to the Albert Hall. Its a fabulous hotel. Intimate, homely, the best nights sleep in a super comfy bed. Friendly, happy staff, lots of nice touches like fruit & nibbles in reception, fluffy towels & bath robes...all fabulous! Close to S Kensington tube, restaurants, museums etc. Don't hesitate, book!
"A jewel in lovely South Kensington"
We stayed for nine nights at the Cranley recently. From check-in to departure, our experience was wonderful. The staff is friendly, helpful and knowledgeable. The property was the exact experience we were looking for - a small, old, boutique hotel with a lovely sitting area where guests can enjoy a cup of tea/coffee or even a meal. Our room was fantastic - we had a deluxe king which was on the second level and faced the street. The furnishings were beautiful and relaxing - nothing was missed. Since our room was so beautiful we opted for breakfast room service each morning to read the paper and plan our day. The location was not in the heart of the city, but everything was easily reached by train or cab. In the evening we found several terrific restaurants within strolling distance. We would certainly recommend our stay to anyone and would happily return to the Cranley.
"Lovely hotel but a strange ambiance."
The hotel is pretty and in a good position. The decor is tasteful and initial impressions were good with a pleasant greeting and nice staff though later some of them seemed to have no idea what they were doing. Our room was small but it had a good bathroom. There are evening drinks and canapes but when we went the room was full of some fairly suspicious looking types who gave the impression of being related to some of the staff and who did not make us feel welcome or comfortable. I am an Accor platinum card holder but the hotel (now part of Accor) said that they do not recognise it. The shower was cold. There is no lift on one side of the hotel. Overall a disappointment though not bad value for money.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM