Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
"Cracking independent hotel"
Great hotel, very friendly, not overly commercial. A nice hotel with a lot of history to it. very friendly and welcoming. The bed was fantastic and comfy, the room had character with plenty of original features, although to be critical the room was a little bit on the small side. The breakfast can be served in your room which is ideal for those wanting a few extra minutes in bed although at £25.00 per head I found it was a tad expensive for what it was.
"Nice location, charming from the outside. Very unfriendly staff"
We mistakenly booked a day earlier and tried to rearrange the booking to still spend the same number of days booked but starting a day earlier. The request was declined and though there was a room available, the rate was too exorbitant, so we had no choice but to make alternative accommodation arrangements for that one night. Not their fault but...... It looks luxurious from the outside, and the location is close to Gloucester underground station, many eateries, a pick up point for the "London Open top Bus Ride", however the service leaves much to be desired. The " Free internet" did not work for the duration of our stay. Some staff were helpful but that was not the general attitude.
"FORGET THIS ONE"
For a hotel that describes itself as luxury it is appalling, we only wish that we had read the poor reviews and not the top ones before booking. The poor reviews certainly sum this very tired property up with the staff and service not much further behind. We do not normally do reviews but after staying at the Cranley we felt we must air our feeling and hope that others do not make a similar mistake, if we hadn't paid in advance we would have certainly moved out, Basil Fawlty would have been proud. THE ROOM WAS VERY TIRED IN NEED OF A PAINT AND A GOOD CLEAN. THE CHAIR CUSHION COVERS BADLY STAINED. THE CARPET STAINED AND BEYOND ITS SELL BY DATE. WOULD NOT PUT THE PHONE TO OUR EARS IT WAS GREASY AND DIRTY. WE WERE OFFERED COMPLIMNTARY TEA ON ARRIVAL, THIS WAS FORGOTTEN AND AFTER WE REMINDED RECEPTION IT ARRIVED WITH A BILL TO BE SIGNED. TWO CUP AND ONE SAUCER! THE FOUR POSTER ROOM HAD ONLY ONE BATH ROBE, WE HAD TO ASK FOR ANOTHER. THE TV HAD NO REMOTE CONTROL. THE BED SAGGED IN THE MIDDLE. AT 3.00 THE ROOM HAD NOT BEEN CLEANED AND ON ASKING THE CLEANER WHY, SHE STATED THAT THEY DO NOT NORMALLY DO IT UNTIL 4.00 On our second night we had to complain to the duty manager who showed no real interest but that that perhaps he was expecting another complaint and was now impervious to them, he made a suggestion on compensation - NO FOLLOW UP WELL AT LEAST THE PLACE WAS CONSISTENT. On checking out this morning we can only assume that it was the manager who did work and his only interest was did we have anything from the minibar, nothing like did you enjoy your stay, was everything alright. Maybe he knew what would be forthcoming. We will put it down to experience but would not like others to be caught out.
Stayed at this hotel for 2 nights worst hotel is have ever stayed in very poor service room service terrible over priced and rooms poorly decorated do i not stay here is have had better service at a premier Inn
"Pretty Good for a Discount Room"
I booked the Cranley through hoteltonight, so I knew I wasn't going to get an upgraded suite. The room was still pretty nice. I was in the basement (which I find is a popular thing for 3rd party bookings so beware of that). The room was a good size for a solo traveler, but may be too small for a party of 2. It's charming, but also pretty old. And my door didn't lock from the inside, which would have probably concerned me more if I had spent more than one night there. The bathroom is huge and the shower was amazing! The bed was comfortable, and despite being next to the stairs and kitchen, it was still pretty quiet. I ordered breakfast in the morning (to my room) and thought it was okay. It was nice considering I had just gotten in from a 10 hour flight the night before and just wanted to hang out in bed before sightseeing. The hotel is also very close the Gloucester Rd tube station and surrounded by places to eat.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM