Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
"One night stopover "
I very much wanted to give a good score and review of this hotel but for us, the breakfast eating arrangements were inadequate. The location is excellent for the attractions, tube station and shopping. The staff (particularly the lady on reception who had been there only three weeks) were extremely welcoming and friendly. The room was quite small, but was perfectly adequate for one night and the bed was very comfortable. We did, however, have a real issue with the breakfast arrangements. Our deal included a full English breakfast and we indicated this on a card we were given to hang on our door in the evening- no problem with this. We also had to indicate if we wanted breakfast served in the room or in the lounge (reception area). There lies the problem- our room was so small we would have had to have eaten this perched on the bed. The lounge area would also mean balancing a plate on your knee whilst sitting on a sofa in main reception (probably the reason the carpet was so marked in this area). I had seen tables in front of the hotel so I wrote 'terrace' and thankfully the weather held out and this was just about possible for us. However this would not be an option in poorer weather. I do have to say that the quality of the breakfast served was very good and the chef did a good job. If you are not too bothered about the breakfast eating arrangements then this could be the place for you. However, I would think that a hotel which offers a complete breakfast menu would provide somewhere suitable to eat it. Go on.........find some space for a couple of tables and chairs downstairs somewhere!!
"Comfortable hotel with great staff."
Our first room was on the top floor in the attic space. The airconditioning was not working in that room. This room only had a bath which I couldn't get into. A quick call to the reception and they managed to move us into an adjacent room which had a walk in shower. This room also had non functioning aircon but there was a portable ac unit with a pipe hanging out of the window. This was very effective as long as you periodically emptied the water container. AC was needed in late August when we visited as London was hot and humid. The room itself was ok for size considering its central London location. It had a safe, TV, WIFI, mini bar but, surprisingly for an English hotel, no tea and coffee making facilities, Most rooms in the UK have this as standard nowadays. Adequate wardrobe hanging space and a reasonable ensuite bathroom made up the rest of the room. As we were on the top floor this is unsuitable for anybody with mobility issues. I have an issue walking up and down stairs but managed to walk up to the top floor and down the flight of stairs to the third floor to reach the lift that went to all other floors. If you have mobility problems ask when booking if you can be situated on a floor with no steps. All the staff are very professional and courteous. However there was one afternoon we were having a rest before our evening out when a key in the lock was heard and a room maid came in. She had not knocked and then she realised she was in the wrong room (she should have gone next door into the room we originally were given where there was work being carried out - banging and knocking). I think she did apologize but really she should have knocked first of all before bursting in. Other than that the stay at the hotel was very good. There are great public sitting areas on the ground floor where you can sample cakes, fruit and drinks. There is also an outside eating area at the front but we didn't eat at all in the hotel so can't comment on that. A great place to situate yourself when visiting London.
"A girls weekend to celebrate a 50th Birthday"
The Hotel has history, we found it to be lovely. We spoke to many of the staff and they were all very helpful, really friendly and accommodating - nothing was to much trouble, especially the kitchen of an evening for beverages. We booked our trip through Voyage privet on an offer so came up to watch a show, go to Covent Garden and listen to some piano and jazz - On entering the room I wondered why they had an air cooler sat in the room - but it soon became our best fiend, as it was very warm that weekend we stayed and we had a cool fan while we slept. We had the Superior double room,The beds were very very comfortable, no lean, dip or movement between you, which gave us a great sleep. Our rooms were refreshed every day with fresh towels, toiletries, making the beds and sprucing the room - Room had the choice of a lower or brighter lighting and several choices of programs on TV.
"Perfect location and a really nice hotel"
The cranley is perfectly placed in Chelsea/south Kensington. It is easily accessed from either Gloucester Road or South Kensington tube stations. The hotel is quite small. The lounge is nice but can only seat about 8 people. Very nice for the complimentary prosecco and canapés. There was always a cake stand of small cakes/macaroons late afternoon - all complimentary. Rooms see a quite small and there is a distinct lack of sockets. Rooms were obviously designed by a man as there is no socket anywhere near a mirror. I had to unplug the fridge and fold the door right back at the same time as opening the wardrobe door which had a mirror on the reverse. Quite a difficult operation. There was no lift in the part of the hotel we were in, but fortunately we were only on the 1st floor so could manage our luggage ok. Not sure how you would manage if on a higher floor. There was a small fridge/mini bar, which means you can keep your own wine,water,drinks cold. The hotel does provide complimentary bottled water. Bathrooms were again small but quite adequate. Towels looked like they had seen better days but lovely penhaligan's toiletries. Breakfast seems quite expensive at £9.95 for continental, but you can order as much as you like I.e one of everything if you want. We ate ours in our rom as the alternative is to eat in the lounge, which as previously mentioned is quite small, or outside if the weather is good enough. There are plenty of good restaurants within walking distance and it's also within walking distance of the V&A, natural history and science museums. We would probably stay here again if the price was right. We'd booked via voyage prive and paid £400 for 3 nights over the August bank holiday weekend. A good experience all in all. Just a few negative points which bring my rating down.
"Boutique Sloane Ranger Style"
The Cranley is a charming boutique hotel in South Kensington near trendy shops and pricey restaurants, in a beautiful part of London. It has all the charm of staying in a London town house, but the rooms are quite small and amenities few. Worth a visit to get a respite from the luxury hotel behemoths in its class.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM