The hotel was beautiful, the staff friendly, knowledgeable and friendly. The room was very nice and the pool area was beautiful and the perfect place to spend any part of the day. I am glad we stayed here and will be coming back for sure!Comment of W. Christie , United States the 2016-07-01
A great stay, for a great price. Not the best Fairmont hotel in the world but most definitely the best for the money. Great complimentary shuttle service to the nearby shops and beaches and Santa Ana airport, where you can pick up transfers to Disneyland and further afield.Comment of L. Vanessa , United Kingdom the 2015-02-03
"Decent, mid range Hotel"
Nice Hotel near Orange County Airport. It is not your typical Fairmont. If you are in the area on business, it is a decent place to stay, but it is definitely not a resort for a family vacation. Check in service was fine, lobby bar/restaurant was reasonable. I paid $110 for a room (directly from the Hotel), and the valet parking is $33!! That is very odd (and expensive), since the Radisson is right across the street and has plenty of free parking.
"HARD TO ACCEPT THIS HOTEL AS A FAIRMONT"
On a business trip in January. I am familiar with Fairmont Hotels however this one does not represent the Fairmont Hotels' standards. Very surprised. Staff still very helpful and kind however needs to be trained; especially the food & beverage outlet during breakfast. I will not stay there on my next visit
We visited fairmont hotel last year Oct 2016, We took our daughter to celebrate her birthday. Beautiful hotel amazing roof top swimming pool. Good service. Shuttle bus very useful and takes you to some lovely locations. Staff very helpful especially manager Brittany who made us feel very welcome and Jerry who helped us sort out parking which we were abit concerned about to begin with. Wifi wasn't a problem. They made our stay enjoyable and we would definately go back. Good food, hotel very spacious you will be pleased. Thanks again
"Just a Totally Clueless Crew in a ugly area of Sameness and more Sameness!"
Truly an ugly suburban area......how can you make a location ugly when you have such a wonderful area around the water' Fairmont does it perfectly here and then they add insult to injury by a truly chaotic front desk and accounting department that can't figure out the simplest transactions...........NEVER stay here.........it's an extremely disappointing location.............the best thing for this property would be to bulldoze it and put in another office building............
"Getaway and see the kids in town. "
I know this is a chain hotel, but it's run well and IRS surprisingly lovely. 1- The rooms are good, clean, nice. 2- The pool area is amazing, ten sunset is also lovely, had a great family gathering, wine, cigars, pool is clean, nice crowd too. 3- The service is wonderful and they work hard. 4- the valet team is amazing. Well done fellas. 5- The place is quite on the weekend and really lovely. We will be beach again next couple of months.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM