Concierge were really friendly and helpful. We're able to get a early check in on the day. Location was perfect - walking distance to shops, restaurants, Rogers area etc.Comment of M. Lauren , Australia the 2015-10-24
Overall a pleasant experience. Did not dine at the hotel due to the excessive cost.Comment of N. William , Canada the 2015-09-14
This was a perfect spot for our three day Vancouver getaway. Ideally located, old-school luxurious, classic Fairmont service. The hotel was undergoing renovations during our stay, and it was very noisy at times, even from within our room. As long as you aren't spending a lot of time in your room during the day, this isn't too much of an issue -- though I wouldn't have wanted to attempt an afternoon nap. On the whole, it was great value for the price that we paid, and we would happily stay there again.Comment of J. Dawn , Canada the 2015-08-26
Excellent staff. Excellent location.Comment of S. Terry , Canada the 2014-04-25
"Fairmont Gold Service is exceptional!"
Darren and the Fairmont Gold team at the Fairmont Hotel Vancouver made our visit to the hotel unforgettable. Their attention to detail really makes all of the difference. You feel like your enjoyment of your stay really matters to them and they will do whatever they can to make it exceptional for you and your guests. I can't recommend them enough!
"Beautiful historic hotel, outstanding service"
My experience with the Fairmont Hotel Vancouver was wonderful from the moment I booked it. I wrote the hotel to request a renovated room because it was a surprise for a friend, and they informed me that they would arrange something special. A very generous gift was set up in our room upon arrival, and the room itself was absolutely gorgeous! We were beyond thrilled! I'm generally a quiet customer and never make requests, so this felt extra special. The renovations are fantastic with the old charm being maintained. Loved the new carpet and curtains, the high ceilings and tall windows are beautiful, beds and pillows extremely comfortable. We visited different floors just to admire the grand hallways. Loved the charming elevators as well! Service was fantastic from anyone we interacted with. I'm thankful to the Fairmont Hotel Vancouver staff for making our stay amazing. I will be staying with the Fairmont chain from now on so long as the budget permits!
"Better location than the Waterfront"
Many people tend to book by the Waterfront for the views. The beauty of this hotel and location is the array of shopping and restaurants nearby. The Skytrain station is only a block and a half away on the same street, so a great hotel to choose when you fly in. The Skytrain is under $8 to the airport instead of a high priced cab. The room I stayed in had to have been recently renovated as it was modernized to fit into this historical hotel. Safety is paramount as you need your keycard to access the room floors. Any issues that could arise, are met with superb customer service. For example, the internet in my room wasn't maintaining a connection, so they removed all charges as they couldn't disconnect once implemented. Many top restaurants and shopping opportunities are within blocks all around. To get to the Waterfront area is a beautiful walk. Customer service and location is why I would book here again!
Beautiful hotel centrally located. Although that central location also comes with lots of fire truck sirens and street noise for lower rooms. Immediate area is very expensive with top name shops (the ones with 4 purses or three pairs of shoes), Lots of restaurants nearby and a Tim Horton's right across the street. This is a nice hotel but I think I would look for something with a view the next time.
"Location and Luxury"
Beautiful Hotel...Fairmont delivers service in a beautiful environment. The Hotel is currently being renovated floor by floor, the renovated floors are fantastic. The rooms are spacious and well appointed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM