of TripAdvisor Travelers recommend this hotel
"You can said I'm home"
As we drive to Santa Monica my grandkids got exited, and when the see the big tree, their faces got big smile. As soon we park I thing was the manager he open the door for us , my girls got Impress. At front desk Alex and Sara I thing was her name , was very friendly. we have to wait 20 minutes our room no ready(we got early than we expected), my girls din't mind, they offer complementary drinks at the lobby bar. When our room got ready , WOW was more than we expected. We have a cake waiting for us since was my girls birthday, we order dinner from room service, the person who took my order was over the top I think his name was Darin, Joel was our server he was very helpful . Breakfast was great.Jennifer In the morning was over the top, show she cares, our housekeeper sorry I don't know her name was great, so thank you Fairmont to make girls night out the best ever, all the employees show they care . Please don't change, thank you. Lorraine
"Loved the Grounds . . ."
Spacious and well decorated rooms, nice common areas and spacious/beautiful grounds. Service was solid. Not a Four Seasons level of ambiance/service, but a still a very nice experience. Good value and a nice location with easy walking to restaurants and shopping. You're only a half block off Ocean Avenue--but walking to the beach is not convenient since you have to cross Pacific Coast Highway. If you're staying in Santa Monica--I'd strongly consider this property.
"I could live here."
Every single time I'm in LA, if I am able, this is my spot! Best location, great service, great rooms and the views (worth the upgrade) are awesome. Can't go wrong booking this gorgeous hotel. Fairmont Hotels have definitely got the best hotel staff in the industry. That says a lot about the company. It's not a top down operation. It's from the bottom to the top that make staying at Fairmont Hotels great. I appreciate the detail, always.
"Excellent customer service"
My wife and I stayed here and the customer service was awesome. We had asked if it was ok to bring our dog, and they said yes. Upon arrival we had a full gift basket for the dog. A dog bed, bowls, treats, toys and a few other items. It was totally beyond what we were expecting. The location is wonderful. Pretty much right on the water and walking distance to a lot of things. Would stay here again and wouldn't think twice about it.
My husband and I had a wonderful stay! We were in a suite that was spacious and more than comfortable. Beautiful and cozy bedroom with down comforters, soft sheets and comfy beds made sleep quality perfect. The room service was very responsive and kind. The restaurants serve delicious food, the pool area is well maintained and the spa treatments were good.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM