Very nice hotel. Great large rooms with all the utilities necessary. bathroom very small though and a bit outdated. Bed absolutely heaven. very large. Airconditioning is good and windows can also be opened. breakfast is good although prices are to steep. $5 for a regular filter coffee from a can' buffet is only sweet/ granola and no eggs. Very good pastry though. Service is excellent. Reception very helpful. Wifi is excellent/ fast.
"The most dated for the price"
They are not up to par with the decor. They will get u to pay for the micro wave or refrig in your room whic i found to be extemely odd when you are paying quite a bit for a luxury hotel. Maybe I wish to drink cold water around the clock. I am certainly not calling down stairs for it. So they could improve. The location is good near the markets etc. The staff was friendly, tried to be helpful but there hands are tied when it comes to getting mircro and fridge. They wanted to charge me 25.00 for the appliances that should have been in a room of this magnitudge. It is still dated even though the housekeepers told my son it had just been redone from top to bottom. I did feel extremely safe here for some reason, Remember the markets are with in walking distance and they are not safe.
"Yet ANOTHER great Fairmont property!"
Truth in advertising - we love Fairmonts so take this review with a grain of salt! I try not to be TOO biased in my reviews of their properties (this visit marks the 40th Fairmont property we have been to) and I definitely measure them pretty harshly against other Fairmont properties. Having said that, we were THRILLED with out stays here - both of them (we stayed there at the beginning and end of our trip so we were relatively close to the airport for our flights to/from the East Coast). This property marks the more "classic" style of Fairmont (it felt kind of like walking into the Victoria Princess or Chateau Frontenac in Quebec when we first walked in) but the rooms were perfectly renovated with every nuance you could want. And the service was EXACTLY what you would expect from a Fairmont, predicting what you need before you need it and taking care of it for you. We look forward to our next stay here! Thanks!
"It's Not the Problem; It's How It's Handled"
We recently spent 4 nights at this hotel for my birthday celebration. This is always our hotel when we visit Seattle, but this was our first visit since the remodel. While I've read here that the new room decor is not to everyone's taste, it's really fine. The chairs and couch are not quite as comfy and overstuffed as the old Four Seasons furniture was, but they're perfectly good. Every other aspect if the hotel we encountered was up to its usual 5-star level. Everyone at this hotel understands customer service and you don't get the feeling that they resent coming to work every day. Especially notable were Danny, Bill, and Rick at the valet stand, Jay the Shuckers waiter, and the concierge who arranged for our transportation to and from the airport (sorry, I forgot her name). Now, to address the title of this review: on the third night of our stay, I tripped fell down two steps in the Spa. I have arthritis in both knees, so I'm sure I let out at least a tiny shriek. Spa staff offered to help, but nothing was broken, so I waited a few minutes, got up, and left. As the day wore on, the pain got much worse. My husband and I both thought some kind of report should have been taken, so we called the hotel manager the next day and explained what happened. They sent security up to our room to take a report. I then went to a nearby Urgent Care to have it looked at. I want to be clear - THIS ACCIDENT WAS IN NO WAY THE HOTEL'S FAULT. It was my own clumsiness. My husband felt bad that I was now confined to our room with a leg brace. He called the hotel manager (I believe her name was Maggie) and explained all that had happened. He told her he just wanted to vent his frustration at the circumstances and that he was not trying to "get anything" from the hotel. We were booked under American Express's Fine Hotels program, so we got a lot of freebies and amenities anyway. I'll skip the details because every situation gets handled differently, but Maggie was extremely generous just to make sure we were happy. This is how you spot a 5-star hotel. Any hotel can provide a clean comfortable room. It's what they do when a guest's experience goes all janky that you find out who knows the meaning of customer service. If you want a taste of what customer service used to be like everywhere, stay at this hotel. You'll feel like a VIP the minute you arrive.
"Comfortable and well located, if perhaps not quite worth it"
If you get punted to a high floor with a decent sized room it's a very very comfy place to stay for several nights. Even in a chilly February I found the room a bit stuffy. And the bathroom was small (and given you upgraded me, would a bath have been too much to ask for'). Really good tym. OK pool. It's pricy, and I think the really high end they are aiming for is aspirational rather than acheived. Generally clean, if a little dated despite a refurbishment. Just shy of great, mainly because of the price which isn't that justified.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM