of TripAdvisor Travelers recommend this hotel
"Candles by the bath"
This was my first solo trip so I was bit agitated. But I had a beautiful spacious room with every conceivable extra. Robe, slippers, tea and coffee. Even a candle by the bath in the fabulous bathroom. Bed was so comfortable! I had breakfast which did not disappoint at all. I ate from the bar menu in the evening and found the food delicious, especially the lamb belly.
"A joke of a 5 star hotel "
Myself and my family stayed in this hotel last Saturday night and it is beyond me how this hotel ever received it's 5 star status. When we first arrived our room was not ready and so we decided to have some lunch in the hotel bar. The service was appallingly slow, the staff were blatantly rude and the food left a lot to be desired. We were in a rush to do a tour and had decided what we wanted to order, however, the waitress would not let us order our food until we had first ordered our drinks, waited 20 mins for such and then we were allowed to order. The ham and cheese panini that I ordered was was described as a sesame seed panini, however, what I received is what you would expect from the McDonalds Cafe. Even though we only ordered sandwiches and soup and there was only one other table occupied in the bar, the entire ordeal took about 1 hour and 15 minutes. When we returned from our tour there was no room in the bar and so we were informed that we could sit in the lounge and have some drinks. We had to ask 3 times to be served every single time we wanted a drink and each time we asked we were met with disgruntled employees. Prior to our arrival we had requested a childs bed to be put in the room for my 9 year old sister, however, I ended up sleeping on the childs bed at 25 years of age as the bed was too uncomfortable to leave a child in. It was a fold out bed with a massive ridge in the middle that dug in no matter what way you slept. The next morning we asked at reception if it was ok to head out for some breakfast and return at 12:15 even though check out was at 12. Reception informed us that this was perfectly fine. When we returned to our rooms at 12:07 our keys had been deactivated. I have never stayed in a 3, 4 or 5 star hotel that has deactivated keys that quickly. You would expect some leeway given the extortionate price of the room for such poor quality. When we eventually checked out we informed reception that we planned to walk to Victoria Square and asked if we would be able to leave our car in the car park until we returned. Again we were told there was no issue and were not given a return time. Awake rang the hotel at 3 to make sure we were still ok for time at which point they informed us that we were not and that we had to pick up the car within the hour. As someone who travels often both for business and pleasure, this was a highly disappointing hotel experience and I will not be returning.
Located in heart of Belfast this 5 star hotel has 131 rooms. It was opened in 2009 and is next to the opera. Rooms are quite nice with sitting area and nicely sized bathroom. Staff formal but friendly. Good turn down service. You wouldn't be disappointed with a stay here.
Very good pre-theatre meal, good variety and price. Quick service and staff were friendly and knowledgeable about menu. The restaurant is comfortable, only down side was the price of the water which was offered when we arrived and didn't realise that it was bottled water - £4.50 a bottle which as we bought a bottle of wine to accompany our meal also was pricey.
"The Service Makes It"
I can't say enough how professional and pleasant the staff was, everyone was at the top of their game. And then add on to that the great location, the comfortable bed, the clean room, and the good food. We couldn't ask for more.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM