of TripAdvisor Travelers recommend this hotel
This is a brilliantly run hotel with every effort made to make you stay as enjoyable as possible. It is the small details that matter and they do exactly that. The breakfast is fabulous with the service equally as good. With the location and service level you cannot beat this in Dublin City Center. The only negative is the room heat and ease of using aircon.
"Comfortable and convenient stay"
Myh husband and I had a nice one night stay in this hotel. The service was great and the room was clean. I appreciated the large bathroom, but the rest of the room was pretty small though expected. Our room was very quiet. I don't remember hearing any noises in the middle of the night. Very convenient for exploring city-center. Parking was very easy. For a nice hotel, parking was pretty inexpensive. The construction around the hotel was annoying but there's not much that can be done about that. It was a little pricier than I wanted to pay, but with so many of the other hotels lower than this price range looking like total dumps, I was happy to pay it. I would stay here again. we didn't eat or drink at the bar or restaurant so i can't comment on that.
My partner and I stayed at the Fitzwilliam a few weeks ago for his birthday, so it was to be a special occassion. When we arrived we were greeted by a nice gentleman who told us we had been given a complimentary upgrade to a deluxe suite which was a lovely surprise. He then told us we needed to pay a deposit of 100 Euros, when we advised him we hadnt been made aware of this prior to our stay, he explained it was optional but if we wanted to use hotel services such as the minibar we would need to pay the deposit, so we agreed to do so. The gentleman then kindly showed us to our room, which was beautifully decorated with an extremely comfortable king size bed, bath and shower, and a heated balcony which overlooked St Stephens Green Park. Later that evening one of the hotel staff brought complimentary chocolates and a scented candle to our room, this really added to the finishing touch and made us feel the hotel had gone thay extra mile. The breakfast the next morning included a buffet cereals, fruit, juice, yoghurts and a selection of meats and pasteries which were well presented. There was also a large selection of hot food to choose from, we opted for the irish fry. Before going to check out we both felt very pleased with our stay and talked of returning again. However the treatment didn't last. When we got to reception to check out we were greeted by a young lady who took our details, then advised she would refund our deposit of just 10 euros as they would be deducting 90 euros for our room upgrade. When we both explained the gentleman had given us a free upgrade( he was nowhere to be seen) and that we never requesed this. The lady was very hesistant said we had requested this, when we kept explaining we didnt(infront of a queue full of guests which was embarassing) she spoke to her colleague who advised her it was a misunderstanding and to refund us the full amount. The lady agreed to do so and that was it, no apology or remorse for the humiliation we had just endured. To top it off the lady emailed me the following day and said that after our bconversation at reception, she would be taking the 90 euros from my account. I couldnt believe this after being given a conplimentary upgeade they had the audacity to try and charge us, even after admitting it was their mistake. After several emails of trying to explain, they finally agreed to refund us the full amount. We left Dublin feeling very disappointed at the fact we were made to feel somewhat of second class citizens, after we believed the hotel to be of a high standard. It was supposed to be a special occassion, but sadly ruined by the service.
"Rooms getting a little tired"
We have stayed here a few times over the years, and on this trip we all commented the rooms are looking tired. The furniture is worn and marked, and needs updating. Coffee cup rings stained into the wooden desk tops, chipped and banged wardrobe doors, hot and cold taps barely useable and in need of repair. Not what you expect at this price level. Turn down service poor. Didn't happen at all on our first night, and second night, they didn't pull the blinds down and didn't close the curtains properly and left big gaps. Complimentary chocolates looked like they had been thrown into the room from the door. Front of House service was really excellent. Much better than previous visits. Nice cocktails too in the lobby next to the fire with the Christmas trees. Bar cold and anaemic with distant service. Probably would look elsewhere sadly next time in Dublin. Its an expensive Hotel, and isn't as cool as when it first opened. Location is superb though.
We had a very pleasant stay here. Staff were friendly, cheerful and helpful. The rooms were impeccable with trendy modern interiors. The hotel is in an ideal location for shopping around the grafton street area. This hotel met all our needs and was very comfortable. The only small negative thing that could be improved
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM