of TripAdvisor Travelers recommend this hotel
"a great mini honeymoon !"
WOW ! Got married on Monday and wanted a few nights away and this is where we booked after my daughter has stayed in the past. We've visited Edinburgh before so knew exactly how to find it from Waverley train Station, a quick 10 minute walk. On entering the reception, we were greeted with such warmth. On booking in, they knew it was our honeymoon, and we were told they had upgraded our executive room to a studio suite f.o.c. We were taken to our suite on the 3rd floor just off the beautiful snug bar (relaxing and quiet) What a view! The balcony was huge ( shame it was windy and cold and we didn't get to sit out) The room was immaculately presented, clean and bright and a plate of mini shortbread and cinder toffee etc was waiting on the side. We did have a minibar from which soft drinks and snacks were free, but be careful... if alcohol is placed in your bar/room and you consume it, you will be charged (if its not a free alcohol minibar) we weren't given the alcohol bar as part of our upgrade, and if we'd consumed both the half bottles of wine in our room, this would have cost us around an extra £40 or so (this is the first time we've ever stayed in a 5 star hotel so not sure if this is the norm') On returning from an evening wander on the first evening, we entered the room to find a beautiful red rose petal display on the foot of our huge queen size bed (which are very very comfy !!!) what a wonderful gesture by the hotel !(thank you) The snug bar is very peaceful, and the staff very friendly. We're not whisky drinkers, but we had been given a voucher for a free dram of single malt each as the suites are named after different names of malts. Breakfast was served in the Observatory (we had booked the room with breakfast included) what a huge choice on the buffet bar, from cereals and yoghurts, to fresh fruit and deli meats & cheeses. We could also choose from the a la carte menu...lovely food ! We only ate breakfast in here tho. So to sum up, The Glasshouse is a beautiful (huge) hotel, set in a fab location, with the most welcoming and friendly staff. It has beautifully spacious, clean rooms...we certainly would not hesitate to stay again !!
The Glasshouse made my partner's 50th really special - we really appreciated the room upgrade and the bottle of Prosecco! Really nice touches. We thought the hotel was just stunning, the staff were really friendly and helpful, and we loved our room looking on to the roof garden, very comfortable, clean & stylish. The food was great too, esp the Scottish breakfast. It was our first visit to the Glasshouse and we will definitely be back again soon - in fact, we're planning to send our parents to The Glasshouse for a treat. It's ideally located for tourists and to go shopping. Our new favourite hotel!
"Great value for money and style"
Stayed at the Glasshouse for a night on a business trip to Edinburgh - initially motivated to find an alternative to the lousy proposal my travel agent made. Alterier motive was to test hotels of the Marriott group and to test a new style / design hotel. My experience at the Glasshouse was mixed: great facade, boring reception, conservative but very nice, functional rooms. Access to the roof top garden was a big plus, room service was prompt and delicious. Continental breakfast was great. Few but selected products of high quality, perfectly brewed tea, shame I didn't have more time to enjoy it. Service throughout was immaculate. I expected a bit more concept, a red line through the hotel: there are attempts at a design focus, but then classic chain hotel elements seem to prevail. That's the basic reason I discounted 1 of the 5 stars. I'll probably return, the value for money is simply great, plus the location is super convenient (old town in walking distance, Edinburgh tram stop 150m away..)
"UNIQUE AND GREAT LOCATION"
Our travel agent, who books all our international travel, including hotels, booked us at this hotel for our initial arrival/stay after spending our first week in London. We were ready to hit the ground running and this hotel fit the bill as far as location/access to many of the major tourist attractions we had on our itinerary. It's walking distance (if you don't mind walking a few major blocks and a mile or so) to Edinburgh Castle, Palace of Holyrood House, and all in between (the Royal Mile). It's even shorter distance to a few museums like the National Museum of Scotland. It's architecture and design is quite unique from the main street. We stayed there for our first three nights. Check in was fairly uneventful. The lobby is not your typical hotel registration. The "front desk" is really concierge desks. When we first arrived, we were starving and had not made any advance dinner reservations (our mistake), so we asked several of the staff where is a good "Italian" restaurant nearby. They all referred us to a restaurant directly across the street which was great. We review this restaurant in another TripAdvisor review coming up. I mention it here because it was NOT a good restaurant and therefore please take the staff's recommendations with some grain of salt. Our room (a double double) was actually quite spacious, clean, and comfortable all during our stay so we don't have any issues with the room. That said, please be prepared to perhaps take a long walk from your floor elevator to your room if it's not close by. The hotel corridors are quite long (deceptive from the exterior look) and it obviously appeals and caters to larger conference groups. That's ok as long as you don't mind the layout. It also has a wonderful rooftop garden that you must check out. We were lucky that it was on the same floor as our room. We generally had all our meals off premise so we don't have much to offer about their restaurant, other than that they do have one that serves all three meals. We did have breakfast several times there and I can say we had a very enjoyable breakfast and service. TIP: You can get a great table by the window (with a great view) if you arrive really early for breakfast (like when they first open). The tables are quite popular and it's first come first serve. Our only negative regarding the hotel (other than the front staff knowledge) was an incident involving false fire alarms. They happened several times during our stay, one being while having breakfast. Quite frankly, being frequent hotel travelers, we pretty much knew this was a "false" alarm, but we were directed to exit from our table and leave via their emergency exit. I do have to say that the staff were trained very well at this and guided us personally out the building to the front street. Sure enough, it was another false alarm. So, in summary, depending on what you want to do and where you want to visit, this hotel is not bad. The rooms are decent, the location is fabulous, but the front staff is not that well versed or professional.
Absolutely fantastic hotel, could not fault it. When my partner booked the hotel as a surprise he phoned the reception to make sure the booking had gone through as he used a third party and from there we had the best customer service. The lady who greeted us at reception was so helpful and lovely and her colleague took the bags to the room for us. We booked a deluxe room with a view.. not much of a view but we had our own bit balcony. There is a lot of walking in the hotel it's got the longest corridors I've ever seen but honestly, start to finish was perfect and amazing location. For an evening meal we went to 'steak on stones' literally just over the road and what a beautiful meal that was. Will definitely be returning!! Thanks again to the staff
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM