of TripAdvisor Travelers recommend this hotel
"Great hotel and staff"
We stayed here for 2 nights in August. The staff were very helpful at check-in and even escorted us to our room. This was a good thing as we had to take the elevator to the 3rd floor, walk across the hotel and take the stairs down to the first floor where our room was located. This was very interesting! the only downside to this was that we couldn't easily get down to the ground floor. During our trip, our luggage was lost by the airline. It was delivered to the hotel the AFTER we arrived in London. The staff (especially Andrew) were very helpful in returning my bag to me. I had to have the bag shipped from Edinburgh back to the US and they handled everything perfectly!
We had an itison voucher for 5 course tasting menu with champagne, started of great with excellent service in bar and lovely glass of champagne, food was excellent but disappointed in dining room and service, didn't feel 5 star. Food was plonked down on table also felt rushed had to ask for 10 min break after pate. Ordered wine which was lovely and reasonably priced. Wine bucket had to sit on floor as no room on table, we also had to pour our own wine, which I don't mind but would have expected better from 5 star dining experience. Coffee served in bar where again we had great service.
We had one of the suites and it was fantastic. Nice and quite and very roomy. Breakfast was good but nothing special. Took quite the treasure hunt to figure out where to go for it though. Parking is a challenge as you have to park in the Omni structure next door but it was only 18.50 £ for overnight. Hotel is only about a 10 minute walk to the Royal Mile and 30 minutes to the Edinburgh Castle. Lots of restaurant choices next door in the Omni too but it's very busy so reservations are suggested.
"I will be back! "
Relaxing early dinner with family. This is a surprisingly large and very plush hotel. We enjoyed drinks at the bar, then dinner in the restaurant. Attentive staff,very pleasant surroundings and a central location being just down from Princes Street and right next to the Playhouse. Next time I would like to stay here!
"Beautiful hotel - only let down by minor details"
Beautiful hotel. Wonderful location. Fantastic rooms with balconies and great views. We're worried that there would be noise from street but this was not the case and kids slept soundly!! Lovely welcoming front desk staff. Only let down was lack of attention to detail - missing glasses and complimentary water, one room not serviced and others not fully replenished then slow breakfast service (food was cooked to order but was dry - scrambled eggs unrecognisable and over-peppered) with a 20 minute wait for additional toast.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM