of TripAdvisor Travelers recommend this hotel
"An OK stay ..."
We always treat ourselves to a nice hotel and dinner on our last night in Scotland as we head back home. In the past that has usually been the Dalmahoy. But, I discovered this trip the Dalmahoy was no longer a Marriott property and found the Glasshouse on the Marriott website. I used some of my points to get a better room and we were excited to try out something new. We were a bit disappointed. We have been at other Autograph properties and as a result had high expectations. I wasn't prepared to have to drag my bags up to the front door from the curb as I could not find a bellman, so we aren't starting off really great here. Our check-in once we got into the hotel was good. The young lady who checked us in did a great job of explaining our room and the location of the hotel, making us a dinner reservation in the dining room, giving us directions to Princes Street and even escorting us to our room and helping us with our bags as there still did not seem to be a bellman in sight anywhere. It was a bit of a struggle for her with a couple of our bags but she managed. While having a drink on the management (much appreciated) in the Snug Bar we thought we would look over the menu for the dining room in anticipation of dinner. One of the young men at the Snug went out of his way to go get the dinner menu for us. We were disappointed not to find anything on the menu that appealed to us, nor did the bar menu, so we walked down the street and enjoyed a nice meal at Tony Macaroni's. We feel we have wide ranging taste in food and we're disappointed the menu had nothing we found appetizing. I must say the three young men staffing the Snug Bar were excellent. The staff as a whole was great, except for the aforementioned missing bellman on checkin. Checkout was as good an experience as we've had in a major city, a bellman had our bags already loaded in a waiting taxi when we arrived at the front desk. We liked the downtown location, our room and the garden view were nice and we will probably do this again but with somewhat lowered expectations. And we'd ask for a room where the floors didn't squeak quite as much.
"1st Anniversary stay"
we stayed here to celebrate our first anniversary and we were left slightly disappointed considering the cost we paid. Pros are that the location is great - close to shops, bars, attractions etc. There is no parking though so if you do drive here yourself i suggest parking in the Q-Park behind the hotel which cost us £37 for 3 days and 2 nights. We were welcomed by a friendly guy who showed us to our room. Once settled, we explored the hotel and found the snug bar to be lovely and cosy. The gardens in the hotel are also beautiful and different. The price in the bar are a little expensive so if you do want a drink there's a great pub/bar next door in the Omni centre however, we did have a drink here and were advised we can have it charged to our room and pay when we check-out. Later that evening we were asked for a card by the waiter/bar man as they didn't have one on their system for us and they just wanted to take it for 'security' the next thing the guy came back with a receipt and they'd taken payment from my card without any permission!! The food was a huge disappoint - we paid for the breakfast and didn't eat it. It didn't look very appetising at all and was a waste of money, from our experience I wouldn't reccomend it!! We were told we would be refunded for the breakfast but as of yet we've not. Overall, on this visit it didn't live up to our expectations and was a huge dissapointment! Especially as we were staying here to celebrate our first anniversary together. We will be going back to Edinburgh but are unsure if we will stay here again based on this experience & no one in the hotel coming back to us on our issues.
"Nice hotel with an interesting layout"
The hotel is hiding in plain sight as the signage is subtle at best. The street address is actually more appropriately on Union Place or Leith Walk as there is no public entrance on Greenside Place. I was in a fantastic room that I would love to stay at again. It is a short walk to all the sights.
"Relaxing stay with a touch of class"
Lovely weekend break in Edinburgh, hotel is very close to the centre and the tram for getting to the airport. Great welcome at reception and lovely room equipped with everything you need (fab water pressure in the shower) we didn't dine at the hotel in the evening but breakfast was perfect. Lovely spread and Eggs Benedict were spot on, served by friendly waitresses. The snug looked cosy for a nightcap in the evening too. Would definitely recommend.
Stayed here for a couple of nights on business and couldn't fault it. The hotel is laid out in a quirky way over several floors but it adds to the charm. Breakfast was lovely and the staff were all really helpful. Didn't eat dinner so can't comment on that. Location couldn't be better - you literally step off the Airport tram last stop and you're outside the hotel. Everything in easy reach. Will definitely stay again when I'm in the city.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM