Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
Stayed here for one night with a friend while our husbands were on a golfing trip. The room was lovely as was the hotel bar and restaurant. We had breakfast which cost £15 as we were down before 9am. There was a lot of choice and the hot breakfast was freshly cooked and served at the table. I would have liked to try the spa but maybe another day as it is expensive. The staff were very helpful and pleasant and it was easy to leave our cases and shopping bags after check out as we weren't leaving until a later train. A very enjoyable stay.
"5 star htel"
This is an excellent hotel only 5 minutes walk from York station. The rooms are spacious and well appointed with top range products. Breakfast offered a wide choice including the facility of ordering a freshly prepared Yorkshire breakfast rather than from a buffet.
"Nice Place, Good Location"
The grand is in an ideal location for York City center and not far from the station. We booked dinner bread and breakfast for our anniversary and we were upgraded to a superior room. However, it was much smaller than the standard room we had the last time we stayed so I am not sure what was superior about it. Getting drinks at the bar at 7:00 Pm was a bit chaotic, after waiting for service for about 15 minutes I went to the bar and waited for another 5 minutes to be served. While I am paying £18.00 for two drinks I would much rather have them brought to me than wait and stand at the bar. Dinner was excellent, starter, main course, and desert were very well presented and the service between courses was just right. Breakfast didn't live up to the dinner experience. There was a hot buffet but we decided to order a full English from the menu. One piece of overcooked bacon, a sausage which claims to be Cumbrian but its origins are more likely to be Iceland ( the chest freezer shop not the country), tomato, mushroom and an unusually large piece of black pudding to make it look as though you were getting more than what was actually on the plate. Overall a nice stay, good service (excluding the bar) but a poor breakfast. Save your money and have breakfast at one of the many excellent eating establishments in York
"Very good hotel"
We spent 3 nights at The Grand in a deluxe room on a bed and breakfast basis. It really is a grand hotel. Built in the Victorian era it embodies everything the Victorians were good at. The sheer scale of the corridors is impressive in itself. All the staff we encountered were very polite, friendly and welcoming. The stars of the show are the doormen. If you want to know anything about the city these are the people to ask. Our room was large, light and airy with a bathroom, shower room and bedroom. Despite the building work going on we did not have any problem with noise. Bar service is spot on. Very efficient and knowledgeable. This is a bit of a personal gripe but we enjoy Ricard or Pastis as an aperitif. The only English hotel we have encountered in years that offers these brands is the Hilton in Gateshead. This is a 5 star hotel, I know they can't stock every drink but come on. Breakfasts are not brilliant. Morning one I had the Yorkshire breakfast from the menu. The food was good apart from the 'grilled' tomato which may have been shown the grill but no more than that. Morning two I ordered eggs Florentine from the menu. My wife chose to use the hot buffet. My eggs arrived after my wife had finished. I was warned that the plate was hot, which was handy as the eggs were not. It appears that they had been prepared and forgotten. The egg yolks were hard, the spinach was warm at best and had leached into the bread rolls which were soggy and almost warm. To be fair I was offered the opportunity to have them replaced but it was too late, my wife had finished her breakfast and coffee and we had things to do. Morning three I decided to use the hot buffet. Fried eggs with hard yolks, dried out bacon and sausage although I have to say that the tomatoes were soft. On all three mornings we had toast which was very lightly toasted and warm, not hot. A really good hotel let down by the food we had.
"Afternon Tea was Wonderful!"
I booked this as a birthday treat for myself and 3 friends. It was absolutely wonderful! The waiter we had greeted us very warmly and quickly got us a jug of water to have while we chose off the menu our afternoon tea. He explained the blends of tea and what we could have. The tea arrived along with a stand with sandwiches, cakes, scones, jam & cream - they were delicious! The waiter was very polite and courteous, and even came over to say his shift was finishing and another gentleman would be looking after us. My friend & I chose the Hendrick's gin tea, and my other 2 friends chose the sparkling. The afternoon tea in the Grand is an absolute delight & only about £1 more than the chain stores in York, so I think the extra money was well worth it for better service and quality of the food. I forgot to pick up my shopping, and was half way home on the train when I realised it. I called the hotel, and they kindly posted it to my home address and it arrived a couple of days later - you can't say better than that! Top afternoon tea & top service - I can highly recommend The Grand, and I hope to visit again very soon!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM