Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
"Lovely hotel, let down a little by the spa"
This is a lovely hotel, with great facilities and fantastic service. The rooms are spacious and the beds comfortable, with good room and maid service. It has a lovely bar area with quieter whisky lounge which has an extensive selection of whiskeys. It's what you'd expect from a five star hotel. The only one thing that let it down in my opinion was the spa. The massages were a bit mixed. My wife raved about hers, mine was beyond basic and not worth the £70+ I paid for it (have had better £30 massages!). The other thing with the spa is that it has a nice pool, but was ruined on one of our visits by kids jumping around and making it impossible for anyone to relax or swim (we were one of a number of couples who gave up trying!). I understand kids should be allowed access (and we had visited during half time), but in my experience a 5* hotel pool should be better managed, either by restricting the times they visit or by having staff who are willing to ask the kids to calm down. The pool resembled more of a 3* family holiday pool than a 5* relaxing spa pool. That aside, the hotel is lovely and everything else was perfect. If you're looking for a 5* hotel in York, this place will definitely satisfy your needs.
Great hotel , concierge are fantastic made us feel very welcome , Definitely coming back for more than one night , did not try the Spa as ran out of time , Nice central location , neatly missed turning for hotel , sat nav directions spot on
We stayed overnight this week and it was excellent. We were met at the door and the car taken from us to be securely stored. We checked in and went to the whiskey room and had coffees. We were shown to our room, it was lovely and big, the only downfall was that there is building work at the hotel at the moment which we could hear from the room, although this stopped at tea time and didn't interrupt our stay at all. We had treatments in the spa and used the steam room, sauna,jacuzzi and pool. It was all beautiful and very relaxing. We will definitely be back.
"Let down by lack of service"
Just returned from 2 night stay. Lovely hotel with lovely staff! They really want you to enjoy your stay! Housekeeping went out of their way to help and brought extra lights for our room.... but sadly we were let down by service in the restaurant we had to wait over 50 minutes to be served afternoon tea (booked in advance) in a room with just 8 other diners when we entered, after 45 mins we were told the food was arriving soon, as it was being cooked specially for us (it was all cold when it reached the table) when it did arrive it was put on the table and the waiter just walked away...£76!!!! This morning we went for breakfast £15 per person I had a bowl of cornflakes and a glass of apple juice my daughter 2 eggs....the apple juice was empty when I went back for a refill, at no time did the waiting staff and there were many of them approach us so no coffee, tea, toast, no cooked breakfast after 20 mins of trying to catch someone, anyone's eye we left. As we checked out I attempted to speak to a member of staff to voice my dissatisfaction nobody was available at the time. We had a train to catch so left.
"Felt like a Queen and King"
Our stay at the Grand was absolutely "grand". We felt pampered the entire time we were there. Our room was clean and comfortable and beautiful. It was so much fun to explore the city by day and then relax at the hotel in the evening.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM