Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
Just returned from an amazing evening at The Grand Hotel. We book an offer for Tasting menu which was the best value for money we have ever had. The food was superb, the waiters attentive and knowledgeable. We are in a smaller restaurant which had lovely ambience. We are booking to go back again soon. Thanks for a lovely visit.
"Just not up to scratch"
Stayed in Grand hotel for a city night away with my wife. Very attentive reception teaming with very pleasant porters and polite staff. Room quality exemplary, bed and linen absolutely first class. Bar and bar staff fantastic all '5star.' What a shame when we arrived for breakfast, very disappointed to be asked to wait in the bar until a table was free and then when we eventually got our table equal disappointment at the B&B buffet! You cannot charge 5 star prices and provide 3 star service!
"Overnight stay with breakfast "
I booked it for my husbands Christmas treat and on arrival we weren't disappointed the welcome team are exceptional nothing is too much. The rooms are clean, linen, towels and room facilities all done very well. I would have given a 5 star review until we arrived at breakfast that's where it all went wrong! I have never had to wait for breakfast before, is this a 5 star hotel speciality' There must have been 12 tables waiting to be seated for breakfast all of us saying the same thing that we have never had to wait to be seated, then when we were seated there were another 5 tables waiting to be cleared and reset whole other couples were left waiting. There were clearly problems staffing so why couldn't staff from elsewhere helped' I asked for a boiled egg it arrived raw! We asked for toast 3 times because no one asked us it took so long to come we nearly gave up. Another table had dirty knives, it was so ridiculous we ended up laughing and reminded of faulty towers! We have stayed in a number of hotels not only in York and never waited for breakfast not even in budget hotels! Really disappointed after spending 4 times my budget on a special weekend experience, when we return next month we won't be staying here.
Very good location and stunning building. Lots of character and period features. High standard of furnishings etc. We had a suite which was lovely- very spacious and impressive. Staff very professional and pleasant. Breakfast was delicious. Cocktail bar ok, table service but not enough staff to make it work well enough (we waited so long for our drinks I had to go and look for the waiter). G&T served in wrong type of glass with tons of ice so tasted of nothing. Restaurant food was high standard but is let down by a really poor ambiance. Like eating in a very large square box with tables but no thought.
We stayed at The Grand for two nights. Overall we had a lovely time here, but there were a few things that could be of a better standard. Room: We stayed in a classic room, which was good. We requested to have the mini bar stocked. The room was large and had quality fittings. There were plenty of Molton Brown toiletries. The evening turn down service was a nice treat to return back to. The quality of the cleaning was excellent. The room was very quiet with the exception that the water pressure in the pipes made a high pitched noise when other rooms were using the shower. Additionally the TV had a very bright blue light on it when in standby which was annoying. Bars & Breakfast: We had drinks and lunch in the main bar, the service was attentive and the prices were reasonable. This was a cosy place to relax on a cold winter day. We had breakfast here both mornings. The room was very busy at the weekend and did feel a bit cramped for walking around to get to the buffet. The continental selection was good. The hot Yorkshire breakfast was also a buffet which seemed out of keeping with the star rating of the hotel. The quality of the food on the hot buffet was inconsistent, for example, over cooked eggs, inconsistently cooked sausages and bacon. I had eggs florentine on one morning which was lovely. Spa: We used the spa facilities on the Sunday. I would concur with previous reviewers that this area is quite small, the relaxation room especially. This room looked really comfortable and relaxing but with only four beds there was not opportunity to use it. Likewise there is only space for a few chairs around the pool area, so again no space to relax. The pool was heated and the sauna, steam room and jacuzzi were good. The Espa shower gel and shampoo were a nice addition. Overall we had a very nice stay and would recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM