Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
"Friendly staff, extension being built"
The staff throughout the hotel were very friendly. Our room was large, having large bed, small seating area and separate bathroom and toilet. It was very clean and turn down service provided lovely small gifts, which was a nice gesture. Two bottles of water were also left. Our room price included continental breakfast but it wasn't clear at breakfast what was included. I asked for clarification and was advised that we could have anything cold from the buffet but if we chose hot items, or ordered from the breakfast made to order menu, there would be an additional £5 cost. I'm not quite sure how this would be 'policed' if you chose a sausage from the buffet but not something we were concerned about as there was plenty of choice in the cold section. Hotel is in great location. Easy walking distance to city centre, York Minster and station. Hotel is currently under major construction project, virtually doubling in size. This means generator hum can be heard from 7am and heavier machinery during the day. Not a problem if you don't plan to lie in for long or an afternoon nap is not key to your trip. The construction is likely to continue for at least 12 months I would imagine. Also used spa facilities when I visited. It's quite small but pleasant enough. Nothing very special. The staff were friendly but very professional. The bar was very busy but it was December and there were many people celebrating Xmas. In conclusion, lovely hotel but, let's be honest, it's pretty expensive.
Stayed one night had a lovely suite(surprise), All the staff were very helpful. We came back to our suite in the evening to find a mini birthday cake for my husband with a card from the manager wishing him a happy 65th birthday. Our stay was a present from our children.what a lovely gesture hotel was beautifully decorated for Christmas and was very clean. We ate in the restaurant in the evening and had a lovely meal. Roms had a tuck box with crisps water tea coffee and chocolates and all were free. A very nice stay
"Excellent hotel retaining old fashioned values"
I was lucky enough to be in York on business and due to a computer error was relocated to The Grand. Apart from not having a car park attached to the hotel - which appears standard in several hotels in York - as soon as I approached I got the feeling my stay was going to be enjoyable. From the moment the doorman opened the front door to the time I checked out, every single member of staff I had occasion to meet were dedicated to ensuring i had everything i needed to ensure my stay was enjoyable. The restaurant was excellent for dinner - very high standard of cuisine, the choice for breakfast was varied and vast. I used the Spa and gym facilities throughout my stay and they were perfectly functional for ones needs. If you want to step back in time - to old fashioned values - treat yourself - STAY AT THE GRAND
"Grand Stay in York"
Grand historical building from an architectural point of view. I enjoyed my one night stay and would highlight the following points: 1) 5-8 minute walk to York train station, to York Minster and the Shambles. 2) large very comfortable rooms. Really felt like at home. 3) Free pool/Spa is a definite bonus. 4) Great service provided by the doormen/porters. Just a couple of things that in my personal view could be improved: 1) the pool was not warm enough. Water was too cold. Spa unfortunately was out of service due to works being carried out. 2) breakfast at £20 per person seems expensive for a 5 star not in London. 3) the heating took ages to warm up the room. 4) the service at the door was a bit over the top for my taste. Overall a good experience in this fine hotel and would certainly recommend it to friends and family.
My husband and I stayed here for a two night break. The room was a standard room but nothing about it was standard. It was spacious, full of all the little details and extremely comfortable. The staff are second to none. Friendly, cannot do enough for you and polite. Located a few minutes walk from the centre of York yet tucked in a quiet corner it is perfectly centered. Will definitely stay again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM