Very good all roundComment of C. Jason , United Kingdom the 2016-10-27
Superb. Lovely large, recently refurbished room. Fantastic, genuine 5-star levels of service. Room rate was quite reasonable too. Excellent breakfast.Comment of B. Benjamin , United Kingdom the 2016-08-04
"Great hotel in a fantastic location"
Recently stayed at this hotel with my 2 brothers. We are all now retired and living on different continents and decided to have a get together over 3 days. What a choice The Grand is. Fantastic location, walking distance to top class shops and restaurants. We all had a double room at amazing prices and the whole stay was faultless from start to finish. A beautiful hotel with amazing staff who were a pleasure to be with. If you get a chance you must try the hotel restaurant Hudsons.....probably one of the best tasting menus ever. The actual room itself could do with updating, it really doesn't suit the food it serves. The bedrooms were huge and everything you could want was in them. The beds were awesome and the linen used out of this world. An extra bonus is the hotel use Molten Brown products as standard, pure luxury. One huge disappointment was the breakfast though. Very expensive but we all booked it and to be honest, after the first visit cancelled the second day. Being a 5 star hotel we were wondering what it was going to be like, never again. The whole display of food was very poor and even though costs range from £20 to £30, it was self service and the food was not fresh. If I had thrown the bacon against the wall it would have bounced for minutes. Spoke to staff and found a fantastic breakfast venue within 5 mins walk the next day for £5 and it was freshly cooked. However, that really was the only problem which could be sorted in hours.......otherwise a first class hotel, within 5 mins walk of York railway station too. We will be going back.......but not booking breakfast ha ha
"Huge room and comfy bed"
Location: in between the station and one of the main bridges and next to the city walls, it was a great base to visit York. Parking: the hotel does not have its own car park and parking is pricey in York - if we had parked further away from the hotel we could have paid less. Entrance and check in: well organised, friendly staff. Spa: they were fully booked over a month in advance. Room: we had a Classic double and it was cavernous, beautifully decorated. Bed: so comfy we lifted the covers to find the make (Mattisons of Ipswich). Bar: lots of snugs and different areas to sit. Bathroom: the shower/tub combo has a thick lip and wasn't the easiest to get in/out of, it is a shame they did not go for a separate walk in shower and a bigger bath tub.....they had the room! Molton Brown: generous toiletries provided that were topped up at turn down. Building work: they are extending the hotel so there is building work going on nearby, it didn't cause us a problem but I was glad our room did not face in that direction.
"Afternoon Tea (Charlie and the chocolate factory)"
Bought the experience for my mum for Mother's Day and she absolutely loved it. The whole experience was fabulous, the staff couldn't do enough, the theatrical experience was magnificent, hats off to the guys who put on the entertainment. The food was fabulous I can't wait to go back
My wife and I enjoyed a great 2 night break at this fabulous hotel. Its location is second to none being only a five minute walk from the station and a five to ten minute walk to the city centre. This hotel goes out of its way to make its clientele feel welcome. Our classic room was everything we could have wished for in a five star hotel. We had continental breakfast as part of our deal and it was more than enough to get us up and running for the sightseeing days ahead. This hotel comes highly recommended.
We chose to stay here to celebrate our 5th wedding anniversary. We found a good deal as we're not usually the 5 star type. In fact I was a little worried that we would stand out as intruders but happily, I didn't feel uncomfortable at any point! The hotel left us a nice gift of chocolates and wine to help us celebrate and we enjoyed a lovely large bedroom that truly did feel special. The staff were all attentive, helpful and it was a pleasure to experience how the other half lived if only for a night. The hotel is in an excellent location and has lots of nice spaces to escape to and enjoy a drink. I would highly recommended it as a treat.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM