This hotel is fabulous, the beds are so comfortable. The staff is great, friendly, and they have a happy hour from 4 to 6 pm... This hotel is attached to the upscale mall and is only an elevator ride to fabulous shopping and a food court on the 4th floor. Nordstrom's the anchor store, you can shop in the winter without a coat, so great! Breakfast was delicious in the hotel.again the staff was terrific.We loved this hotel!!!
"Excellent location! Nice perks."
We had not stayed here before, but I will again. The lobby is beautiful, the staff friendly and helpful. Our room was recently renovated and was lovely. We stayed in room 1513 and had a fantastic view of Michigan Avenue and Lake Michigan in the distance. The bathroom was large with a tub and a separate shower. The toilet was in a separate water closet with a door. The room was very spacious, especially for big city standards. The towels were thick and big. The perks here were free morning coffee and tea in the lobby, free hot cider during the day and on the evenings we were there, there was sparkling wine offered. Since the hotel is being renovated, there was some construction noise, but it did not bother us. Our only suggestions to management would be to include a lamp on the desk and do something different with the bedside lighting. The lamps by the bed were hard to turn on because the switch was behind the night table. Over and over we were very pleased with our stay. The room was extremely clean and the staff was very friendly.
"new name in an old beautiful hotel"
We went for a winter short trip to Chicago and stayed at the new SPG hotel the Gwen. It ends up that it is the old Conrad Hotel but re-decorated and updated. The room we had was also upgraded and other than the fact that it was looking at some offices it was very very nice. We enjoy the beautiful bathroom with a great shower and cosmetics and separate W.C. also somewhat away from the actual room and that makes it so much more private. The only thing that was disappointing was the fact that even we are platinum members we couldn;t get a room with a view! :( maybe next time.
"Good Location, Beautiful Lobby"
Great location in downtown wth beautiful lobby area. which connect to the mall (they need a sign there to point out that direction though). We had a few issue with the room when we checked in, The sink was clogged, there were a used soy sauce packet on the chair. We ask to be moved. Then our new room was a bit smaller and no coffee/tea in the room. The bar area need more staff as we sat there for a while before someone came by to take our order.
"Beautiful and perfect location"
Fantastic location (the former Conrad Hilton). Beautiful, huge, spacious lobby. From the street, take the elevator to the 5th floor to check in and go to a separate bank of elevators to get to rooms. Great property, great service. Confirms why I am a huge Starwood fan. You can get to the Shops at Northbridge without even stepping outside. Shake Shack, Eataly, Nordstrom all nearby.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM