Unfortunately only stayed here for one night as we were flying out of Chicago the next day. The Gwen is a very classy hotel the rooms are a good size and public areas very comfortable the deck area looked lovely but it was too cold for us to use. Great location The only criticism the guy who checked us in was not very friendly but very polite. Would recommend anyone to stay here.
The lobby is lovely and the rooms are neat, clean and comfortable. I found the staff to be extremely helpful. My only problem was having to wait for a room. People were not checking out on time which held us up. The good part is we had wine and snacks in the bar area and the waitstaff was terrific. Nice to be able to go right to the mall without going outside.
Spent two nights here on a weekend trip to catch a Cubs game. A nice downtown property that has clean rooms and comfortable beds. The rooftop bar and pool is fun, but does not offer any great views. It's location is great for shopping and dining, but is a bit of a hike to the museums and parks. Prefer the location of the Swissotel on the river as it offers better views of the skyline and is closer to Millennium Park. Overall a quality property
"Relaxing Hotel in the Heart of Michigan Ave "
I just stayed at the Gwen with my husband on the recommendation of my daughter. Normally we stay at the Swissotel but the prices were insane this weekend because of the Cubs game. We pre-purchased our room on Hotels Tonite. I've done this a few times and have gotten really excellent rates without the risk of using Priceline. The entrance into this hotel is a little hard to find and the route to the elevators is a bit circuitous. Nonetheless our check-in was perfect and we found our room easily. It was a very nice sized space. We stayed at the Hilton London House a few times because of excellent rates and great location and I have to say despite the trendy aesthetics of the London House, I much prefer the Gwen. The room we stayed in had a few flaws. The carpeting was torn in one spot, there was a burn from the iron in another spot and a the leftovers of a wad of gum that someone had failed to completely remove. The bathroom was the largest bathroom I've ever seen in a hotel. The counter was huge and the tub really lovely. Also there was a separate water closet. Despite this and despite being fairly clean, the faucet wobbled and I had to move it back into place several times. The shower unit and the shower head were really ordinary. But the great thing about the Gwen was the comfortable bed, the great layout of the bedroom and and it was the quietest hotel I've ever stayed in, in my life. Zero noise from the hallway or other rooms. Street noise was almost nonexistent although we were on the 17th floor. Don't expect a great view but when the room is this nice and it has a Bose audio system and dedicated wifi, who cares. The location is perfect. You can go down to the lobby and take an elevator that lets you off at the doorstep of Nordstrom or another one that goes to the street. The staff was amazingly friendly and solicitous. We'll be returning to Chicago soon and I intend to make a reservation this time through the hotel website if the rates are comparable with Hotels Tonite. Perhaps we'll get an even better room. But for $160 on a crazy Cubs weekend, I can't complain and I'm very eager to try this hotel again.
Overall this was what yo would expect ina 4 star property. Great location. Room I was in needed serious updating but they are working on room upgrades currently so that won't be an issue for long. Service was great. Was a bit surpris d they didn't have umbrellas readily accessible for guests as Chicago gets a fair amount of rain.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM