This hotel exudes comfort from the moment you arrive. The front Desk Staff is friendly and inviting. I was in my room in minutes. The room was very comfortable and well appointed. The bed was a dream to sleep in. I hope to be back in Chicago again soon.
"Luxury!!! Need to revisit that word"
Had travelled to chicago and stayed at gwen. Checked in and went to the room the bathroom was leaking and taps were broken. The rooms are dated and not clean at all. I will be visiting chicago for work for next three months and cant say i will stay there ever.
"Our new favorite Chicago Hotel"
we've been going to Chicago for 20+ years and have stayed at the The Four Seasons, Sofitel, The James and The Peninsula and but the Gwen has fast become our favorite. Staff is awesome, rooms are spacious with terrific amenities (individual reading lights), lots of plugs to recharge accessories, great bedding/pillows, powerful showers. etc. Self park is 2 minutes away. Breakfast at the restaurant is superb.
"Nice stay at the Gwen"
We had a nice stay at The Gwen. The room we reserved wasn't quite ready when we arrived, so we were offered some drink tickets while we waited. As a platinum SPG member was given the option for free breakfast. The room had a nice view of Hancock tower. Breakfast the next day was nice, however it wasn't "free" but a $14 credit at restaurant, where may items are more then $14. Location of the hotel overall was great, steps from Michigan Ave. Would recommend staying at this hotel, but not sure the hotel lives up to the "luxury collection" tag.
"Nice, but I wouldn't stay again"
We stayed 1 night over New Year's Eve, great location, nice lobby, large room, large bathroom, but was dissapointed in the lack of friendliness and communication of the staff. Didn't have time to make a reservation at any of the great restaurants in the area so we booked Circa in the hotel, very sorry we did, it's located in the lobby, on the path to the elevators, it is basically a lobby bar that decided to serve food, instead of the regular menu we got in an email, they tried to pass off a NYE menu at $99 a person, we ordered soup and a salad, it took 30 mins. to arrive with only about 10 other people in the place so it wasn't busy. We left and walked over to Eataly. Also no coffee maker in the room, had a package with breakfast included and called to ask if there was a dollar amount or item limit, was told no, anything on the menu, when we got our bill we were told it was a $40 limit, why not tell us this at check in or when we called to verify' They did comp the whole breakfast but there was no need for the confusion if we were told the limit in the first place. Also tho the bathroom is spacious, the grout lines on the tile are starting to get black spots of mold, for a luxury hotel they could do a bettter job of cleaning. I just felt like I wasn't really welcomed there and wasn't cool enough to be a guest at The Gwen so we will not be returning.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM