"A Big Disapointment"
Checked in yesterday. Up all night from the food at the restaurant and then promptly woken up by mild chatter from the room next door. Apparently the walls are paper thin. Every time a guest closes their door near our room it moves our door enough to sound like someone opened it and closed it. Great fun in the middle of the night. Another issue is the shower. Apparently the only two options are a cold shower or a warm shower with water pressure that is strong that it is extremely uncomfortable. Also, apparently they are trying to turn this into an ice hotel based on how freezing it is at the Hotel. I'm sure $338/night + tax buys you something nicer in Chicago. The hotel is also starting to look a little dated and in need of repair.
"Just fabulous "
Loved the place. Great hotel to feel really pampered. The rooms are truly 5-star, nice furniture, gorgeous bed and bathroom. The toiletries are classy and top notch. There is a great bar with a competent tender. The law cation is fabulous in the glitzy part of Chicago and entrance from one of the upscale malls.
"Conference in Chicago"
Great location, very disappointed I paid for an "upgrade" that was offered as I overlooked a roof and the side of another hotel. Also, was very disappointed the rooftop bar was closed both days, one day was a private event and the second day I was going to stop and enjoy the terrace for a night cap at 9:45pm and while there were 2 people at the bar, the lights were off and the door was locked.Nice soaker tub, but the rest was par, it seemed worn, outside of the lobby reno's they boasted about, which I'd rather have a more updated room since that is were I will be at most of the time while at a hotel. I had a friend at another hotel and her room was much more roomier and updated.
"A much needed respite"
This was a very last minute booking, I was suppose to drive home this night. I had a quite frustrating day and decided to hotwire a room and spend the night in Chicago. I would stay at this hotel again though at twice the price I paid. As a general rule I am not a hotel aficionado. When I travel I am all about exploring the city, checking out: the neighborhoods, the architecture, the attractions and the food. A hotel room for me is mostly a place to keep my luggage and grab a shower and some zzz's. Therefore, I am also not a particularly demanding hotel guest so if you are this review may not be that helpful. This experience was different though and the hotel made all the difference. First of all the location was excellent attached to the North Bridge Shops on the Magnificent Mile. My room probably had one of the worst veiws in the place (lower floor partially blocked) and I could still lay in bed and catch a nice skyline view of the Hancock Tower and Allerton among other buildings. When I checked in I was hot, frumpy and not feeling particularly good, but they were understanding and gave me a brief rundown of things that might make me feel better including the restaurant, the lounge and the outdoor patio as well as room service. I mentioned a restaurant I might want to go to any they gave me directions. I had decided I wanted to just relax and watch Sunday night football so I ran out and grabbed a pizza at Eataly (I missed the corkscrew on the fridge or I would have brought back wine also) The hotel is attached to the Shops at North Bridge so you have food and shopping options without even stepping outside. If you walk through the main North Bridge center you will walk out onto the Michigan Avenue, Eataly (part of the North Bridge association) if you are a fan like me is one block North. If you want more fine dining options the Near North Neighboorhood with all of it's trendy and celebrity restaurants starts a few blocks to the west. Like I said an excellent location especially if you are a shopper or foodie. I decided to take a shower to relax but happily discovered a soaking tub that was at least 18 inches deep and bathrobes. I finished my night propped up in a super comfortable bed (better than mine at home) with the bathrobe over me backwards like a blanket with arms and nursing a pot of tea from room service until I could finally fall asleep. I woke feeling completely refreshed and better and since it was a beautiful morning instead of hitting the gym I donned my walking shoes and headed for the river walk. The River Walk is a short walk to the south, on that side it is not a straight through you need to go up and down steps at the bridges but you can cross to the other side at any bridge. You may run into a few homeless but the area is generally safe as long as you use common sense. I was alone and never feel threatened. I went East to the shore then over to Navy Pier along the pier then back up to the Magnificent Mile. On the way back I stopped at Lavazza cafe in Eataly again for coffee and a pastry that I took back to the hotel. I was going to go to my room but decided to check out the rooftop lounge area. So glad I did the night before it had been quite lively but in the morning it was wonderful and peaceful and I had it all to myself. I sat and enjoyed my view and breakfast. It was so wonderful I forgot the time by the time and by the time I checked my phone it was after 10. Luckily it was at noon check out so I still had time to recharge my phone and shower before checking out completely refreshed. I may have taken my leisurely morning to an extreme at least for me but it was an unexpected luxury for me.
"The hotel is beautiful!"
Location location location...perfect. The hotel is clean and very hip. High five to Mark at the bar and to Matt, who helps out as you arrive and depart. Matt's suggestions for places to go and directions were spot on. I look forward to a return trip to Chicago, 4 days was just not enough time.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM