of TripAdvisor Travelers recommend this hotel
"Impressive suite "
Well designed suite with great city view. Loved the huge shower and well appointed design elements. Lighting was interesting and electric window shades were great. Love the room and fashion books. Lobby a little dark but food was good and the coffee in the room was wonderful!
"Over the top form over function"
Not a good experience, right from the start. Despite my company paying for my stay the hotel demanded preauthorisation (on my own credit card) when checking in. On first inspection, the room had no curtains. It was only when I got into bed that I found the curtain. It's a blind that comes down from a hidden recess using a switch. The switch is completely obvious amongst a whole load of lighting control buttons... by the bed, nowhere near the window. Yes, there was a free minibar. It had all of 2 bottles of water, 1 can of coke, a small bottle of wine & a small can of beer. I don't drink alcohol & don't like coke... At least there was a coffee maker (which I eventually worked out how to operate). The restaurant is utterly stupidly expensive, way outside my company's expenses policy. The bar allegedly does food, but I saw no sign of it. Instead there's a small kiosk in reception that does overpriced sandwiches etc, but at least I can stay within my corporate budget! Add in the over hasty breakfast staff, who managed to clear away my half drunk coffee when I got up for 30 seconds to collect a croissant, and I rather think this merits a lower score than I'm used to giving. It certainly won't be top of my list when looking for hotels in the area next time around. Sorry!
The location of the hotel is very good. The room was comfortable and clean. I had an issue with the attitude of the front desk guy upon checking in, he was unpolite and when I asked him about the car parking fees and start discussing with him he started to be aggressive so I was surprised and unhappy of the way of welcoming! Didn't try the breakfast so I can't comment. I rated it average because of the service but everything else was good.
"Sad experience t"
After you reserve they ask you to call when you arrive because they don t have staff after hour. Imagine what happen with tourists without belgian phone!!! I advice my arrive by mail and asked to somebody else to call. After long time waiting in the street in a cold raini night I had to look for a new hotel. The didnt refound the reservation payment and Booking did not do anithing.
This is a pleasant hotel with a nice decor. The rooms are modern and give you a great view of Brussels.Staff is helpful and courteous. The restaurant is a bit pricy for what it offers, but breakfast is great. Parking is conveniently located underneath the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM