of TripAdvisor Travelers recommend this hotel
"A wonderful and historic hotel_afternoon high tea is a must"
I always love to pass through these doors and savour the history and the ambience inside.High tea on a dull day in Melbourne is just the answer.The cakes are delicious and tea comes in a silver service
"Fabulously quiet room & central location"
Lovely heritage building. Excellent porter & concierge staff. Poor reception experience (& subsequent feedback ignored). Position of aircon unit beside bed unfortunate. I expected better service from Front Desk staff, and for staff members to followup on their simple commitments to the client so that you do feel valued.
I stayed here on a business trip back in October and absolutely loved it. From the moment the driver opened the door to a rainy Melbourne evening, my mood was lifted at how spectacular the hotel was. It has life, friendliness, character, cleanliness, history and a certain personality that most modern hotels lack. The staff were friendly, approachable and always keen to go the extra mile to help out. Very much recommended!
we were delighted to get an early check in having flown in from Sydney, however it took follow up with front desk after waiting for the keys. Best soft pillows and bed - like sleeping in a cloud! And sparkling wine on arrival. Cricketer's Bar appeared pretty tired and grubby - so not worth going. Go to the Hyatt. Also got a check out extension to 12.00 to allow for personal calls.
Looking forward to the refurbishment. Service from staff was exceptional and building has great character. Area for improvement are the interiors as they appear dated and in need of renewal (especially bathrooms). Also unable to see the outside weather as windows were frosted.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM