of TripAdvisor Travelers recommend this hotel
I planned this birthday trip to New York around 6 months in advance and I was so excited to finally try The Iroquois.... man, was I disappointed. Mind you, I visit the city 4-5 times a year so I have tried MANY hotels and consider myself to be very easy to please. Upon arriving, the staff was very helpful; they opened the doors for us, took our luggage, and were very warm and polite. However, every time we entered the hotel after that, we did not receive the same A+ treatment. I felt as if they treat you amazingly well at the time of check-in but then say "screw it" afterwards. When we entered our "double bed room" we were SHOCKED by how tiny and musty it was. I won't dock points from them because of the size because come on, you're in Midtown... you can't expect a huge room if you're paying around $300 a night (ridiculous, but true). But come on, there was barely any light at all and it was SUPER warm in the room. We adjusted the A/C but it didn't seem to work. We spoke to one of the staff and he adjusted the thermostat in our room (the same thing we did) and he said it would definitely work now- 45 minutes later, still sweating. So, I went downstairs and spoke to someone else. It was then that the lady up front explained to me that the air conditioning is controlled DOWN STAIRS and that the customers cannot adjust their own room temperature- WHAT THE HECK'!! I know people who freeze at 75 degrees and others who like their room at 60 degrees- leave it to the customer to decide if they want to freeze or burn, lol. She said she would adjust it... 1 hour later... still sweating. While we waited for the a/c to kick in, I checked the hotel rates online and noticed that although they were charging me $341 a night, the rate online was $297.. I was LIVID. You're going to overcharge me for a crappy room with no light fixtures, no a/c, and a tiny bathroom' No way. That's when I went downstairs and spoke to the manager and requested that I be charged the FAIR and POSTED daily rate.. I also requested we be moved to a room with a working a/c (they refused to admit that the air conditioner in our room was faulty). After speaking up, our rate was reduced and we were moved to a more modern room which allowed us to control the a/c temperature. I shouldn't have to pull teeth to get BASIC amenities. I think the hotel is gorgeous on the outside but I am very, very, very disappointed with the interior and the amenities. Spend less money on making the lobby look ridiculously high-class, and allot that money to improving the rooms. On a small positive note, the cleaning staff was very sweet, they left chocolates in our room every day, and you really can't beat the location (1-2 blocks from times square). I just couldn't bring myself to stay here again, unfortunately.
"Highly recommend this NYC hotel"
We are so glad we booked this hotel, it was ideally situated close by to lots of attractions. We contacted Vanessa the concierge before our trip to request an airport transfer, this was arranged for us and all worked smoothly. When we arrived at the hotel we were quickly and efficiently booked in by Nicole. We found our room to be larger than expected after reading lots of reports of NYC rooms being on the small side. The bed was very comfortable and nice size bathroom with good shower. The turn down service was a nice touch. We can't comment on the bar or restaurant as we didn't use these but we can recommend The Red Flame Diner at the end of the block for breakfast. Sauna was nice. On our final day, when collecting our luggage, we were offered use of the shower room in the gym after a hot day despite having checked out that morning - thank you again Vanessa! We thoroughly enjoyed our 5 night stay and would definitely stay here again if we should be lucky enough to return to NYC and we'll recommend to all our friends. Thank you Iroquois!!
"First time not the last at The Iroquois"
From check-in to check-out, our weekend stay at the hotel was exceptional. After our cruise, we returned for another night's stay, and experienced the same phenomenal service at the Iroquois. We would, without hesitation, book this hotel again when visiting NYC.
"great location and staff"
I would rate them a five if my room wasn't so small. James Dean stayed just around the corner from our room for 3 years. Concierge, Bill and Vanessa, were extremely helpful to first time NYC visitors. Location was very special, three blocks from Times Square, 4 blocks from Grand Central Station, subway access everywhere, 15 blocks form Central Park and museums, museums, all around. Restaurants galore. We loved all the staff from front desk to bellmen.
"weekend in new york"
We spent a long weekend in New York at this boutique hotel and thought the value we received for the rate was excellent. The location is convenient to subways and the diner just down the street was a nice option for breakfast. We ate one night at the Triomphe and the food and service was very good. The bar has well made drinks and the wine by the glass was a nice quality. The rooms are small, but they are modern with all the amenities. Internet service is good. Our room overlooked the fire escape and was very quiet by New York standards. We would stay there again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM