"Luxury and Amazing Level of Service in Paradise"
We traveled to the Kahala, our first visit to Hawaii, with four adults, once of which was handicapped and in a wheelchair. Our flight, on United Airlines, was a nightmare and we arrived 8 hours later than scheduled. Check-in went extremely smooth even though it was late at night. The hotel is spectacularly beautiful and clean. The hotel staff was more than accommodating and happy to help with any need that we had. Traveling with a handicapped individual is not an easy task. The hotel went far and beyond to make his stay as comfortable as possible. We had booked our activities through Cameron Frithsen, the concierge at the Kahala. I put this poor fellow through the ringer with e-mails and correspondence for months before our trip trying to plan every detail. He was professional, courteous and straight out extremely patient with me. He is a shining star, of which there are many, at the Kahala. I cannot say enough about the staff at this hotel. They are helpful, they are friendly and they are over the top accommodating. The location of this hotel is off the beaten path of Waikiki, which was perfect for us, since we sought rest and relaxation. The beach, the hotel and the setting was truly paradise. The Dolphin Cove was an interesting addition that we kept visiting again and again. We ate in all of the restaurants. The food was delicious and the service was fantastic. I would travel back to the Kahala again and again. This was truly a trip of a lifetime that did not disappoint.
My husband and I stayed last September and whilst the property was very handsome and well-maintained, we had some initial issues with our room and parking. The service manager swiftly addressed these issues and rectified those that he could. Although outside of Waikiki, there is a free shuttle and the property is nice and quiet. The pool could have done with being bigger given the number of rooms, and I stick by my original comment about preferring to see dolphins in the wild. Overall I would definitely stay there again.
From beginning to end everything was great with our stay. Front desk and concierge serice was very accomadating. The rooms were fantastic, heated toilet seats were a huge excitement for my wife and I. The best part of the Hotel was definately the dolphins for us as well as the other lagoons with assorted fish and sea turtles. The Free breakfast in the morning was top notch. The gym had everything i needed and the mens and womens locker room had a hot tub, sauna, and a steam room. The beach was wonderful, just a short walk from the hotel and not overcrowded, and the pool was very warm which my wife and I love, you can just walk right in (It was also a salt water pool!) they had a couple of restaurants on premise, we ate at one (cant remember the name, not the Italian one) and it was great, although pricey. Finally, it was just an 18 min drive to Down town Wakiki, which we frequented a lot afor dinner and shopping.
"Quiet place but close to downtown"
We liked this hotel because it was a little away from downtown or Waikiki beach where most of actions happens. While being at the resort we could enjoy the quiet private beach but when we wanted some action we were able to take the shuttle to downtown. This is the place which hooked me into "relax-on-the-beach" vacations.
ITS your home away from home staycation .... You away from the hustle and bustle of the city and just a 10 minute drive away if you feel the need to go to Waikiki. The hotel grounds are beautiful, Theres a pool, a hot tub, a private beach. And DOLPHINS......The rooms are spacious and clean. There's valet parking, restaurants and bars on the the hotel grounds. The Staffs were very helpful and accommodating. From the time I pulled up in front the hotel to my check out, everyone was super nice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note: The property will commence with renovation projects from March 15, 2017 through June 15, 2017 that will affect the reception area and the lobby, as well as Plumeria Beach House restaurant and Seaside Grill (the restaurants will not be closed simultaneously).