of TripAdvisor Travelers recommend this hotel
"Great start to an amazing honeymoon!"
We chose The Kala for the first three days of our honeymoon to relax and unwind before exploring the island. We booked through the hotel website and got the luxury package which offers breakfast, lunch and dinner and daily spa included in the price. And it was totally worth it! From day one the staff were always extremely friendly and helpful, especially reception and restaurant staff. The view from our room was amazing, overlooking the whole bay. There is a small secluded beach 5 minute walk away which is nice and quiet, no vendors trying to sell you things (like in Chaweng beach). Good snorkelling and swimming too. The restaurant offers authentic Thai food which is really good and the bar has a wide variety of cocktails. Overall nice quiet relaxing place, great for if you just want to unwind and slow down. Definitely looking forward to going back!
"resort with great sea views"
After booking confirmation, I sent several emails to the hotel to arrange for airport transfer but there was no reply from them. Hence I called Expedia for help. Expedia called the hotel directly to relay my request. Hotel staff at the Front Desk said that they could not access the emails sent to Reservations & provided another email add. While still on the line with Expedia, who is also on the other line with the Front Desk, I immediately email my flight details to the Front Desk which Expedia confirmed immediately with the Front Desk which in turn confirmed receipt of my email & said will reply my email. However I did not receive it. So I crossed my fingers & departed for Koh Samui. Thank goodness, the hotel transport was there @ the airport when I arrived. I stayed in Duplex Villa 103 which has a great sea view from the balcony (2nd floor) but only a partial sea view (block by the trees) from the private pool on the 1st floor. The Villa next to mine (assumingly Villa 104) has unblock sea view. Prepare to climb steps. There are no lifts. Villa free wifi not stable. Hotel only provides 1-way shuttle to town. U have to take a metered cab back to the hotel. However, I waited in vain at the taxi stand. I had to use the NaviGo app (saw the advert in the island guide map, it is similar to Uber) to call for a cab. During my stay, there were 2 blackouts in 1 nite between 2300 - 0000 hrs. Each lasting for a few min. found out from the hotel staff that it is common on the island.
"Amazing views, but the hotel is tired and needs a revamp!"
The rooms are beautiful architecturally, yet need a general facelift. The curtains are threadbare and the towels in the rooms and at the swimming pool are not of a good standard. The breakfast is very mediocre and corners have been cut in terms of quality. The other meals were of a good standard and tasty, yet pricey.
"Great views with average rooms and service."
The hotel have great views but than again most of hotels on koh samui have great views. The breakfast is completely useless. The rooms are very small and the beach itself is very dangerous as there are a lot of rocks. The wifi is completely useless in the rooms and only works in the lobby.
My husband and I stayed here for three nights. We absolutely loved it - the staff was excellent and while their english wasn't quite fluent, they always tried their best to get you whatever you needed and accommodate you. The grounds are beautiful and well kept, the pool is super clean and has amazing views. We also got great massages at the spa. The only thing I would note is that the lighting in the rooms at night is not so great. Other than that really great hotel! If we are ever back in Koh Samui we would definitely stay here again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:30 PM