"The best check in experience!"
So far so good! I just checked into this hotel and had the friendliest greeting and most helpful advice and support from Donna! Much welcomed after about 8-9 hours of flying and dealing with the LA freeways!! Looking forward to the rest of my stay!
"Nice hotel but no free wifi"
Location and hotel:Nice location and handy to convention centre which was the purpose of my visit. The hotel lobby area is very attractive and staff very attentive and helpful. Overall room feel: Very spacious room with nice big window for natural lighting. The room had a fridge (empty) so ideal for storing your own soft drinks and snacks etc. Bed quality: Very comfortable bed. Sheets didn't feel a good quality and quite think and scratchy. Bathroom:Very spacious bathroom but the shower is tiny in comparison. One of the corner shower units you usually put into a compact bathroom. I had to reverse the shower door opening (remove rubber and make door open out rather than inwards)to be able to get into the shower. I am average build so not sure how large people use the shower. View: View over the rooftop area of reception area but pleasant enough. Cleanliness: A very clean room and well presented room. Wifi was a charge of $10 per day which seems a bit odd based on the prices of the rooms, and how it is almost an expectation to have internet included. Overall a nice hotel and would certainly stay again, but hopefully by then wifi will be included.
Donna from the front desk was super helpful and knowledgeable. Made us excited for our stay and for our return trips! Recommended restaurants and places to spend our anniversary. She was all the help in the world!
"Second Stay at the L.A. Hotel Downtown"
My check in was March 17, 2017 and stayed 4 nights for the Los Angeles Marathon. This was my second time staying at this hotel and want to thank Donna from the front desk for a warm and friendly welcome. I was impressed with the rooms my first stay which was in 2015 and continue to feel at home here. There is ample space in the rooms that don't make you feel crowded. The bathrooms are in great shape with a shower that also has ample space. During both of my stays, I have never had any types of problems with noisy neighbors; the nights are quiet that allow for a good nights sleep. I will continue to use this hotel in the future.
"Strange mix: Attractive but cutting corners"
I've been exploring downtown LA hotels on various visits and this one is good but not at the top. The LA Hotel is to my eye a very attractive modern hotel. The lobby is spacious and beautifully decorated. The room had nice modern furniture with clean lines. The art in the room was particularly attractive and contributed to a warm and relaxing atmosphere. And then there were the missing touches that keep this hotel from being exceptional. No glasses only paper cups. No free wifi -even for loyalty club members. No bath mat. Eggs Benedict with the option of getting ham for $2 more. I thought that was an essential part of the recipe. On balance it was a positive experience and I might book it again. There is a lot to recommend this hotel but the little things that were not provided detracted from the overall enjoyment of the stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM