The resort is just a short drive away from Bali tourist attractions such as the Ubud Art Village, a prominent centre for fine arts, dance and music that allures art collectors from around the globe. Journey to the Pura Besakih Temple, the largest of the island's 11,000 Hindu temples or stroll through the Pacifica Art Museum. Bali’s signature delights are just moments away.
of TripAdvisor Travelers recommend this hotel
"Water, Water, Everywhere!"
We had a thoroughly enjoyable time here. The staff were friendly and helpful, the room was clean and comfortable and the food was good. The swimming pools were everywhere and were all well kept. The beach was clean and pretty. We definitely had the feeling of being in a relaxing resort where we time could stand still and we could just enjoy being alive. Spending our first 2 days here was a great way to unwind and to begin our Bali vacation.
""Luxury" collection' I doubt"
I stayed here for a night during my birthday trip. Before the trip, Upon arrival, everything's smooth and I was greeted by the manager. They assigned me a room with lagoon access which is so nice that I can directly dip into the pool just a few steps away from the door. However, when I was about to take a shower I found there were several pieces of hair stuck onto the shower head. I simply can't believe what I had seen there in a "Luxury" hotel. It was so gross. I reported this to the front desk and asked them to clean that while I was away for dinner. When I got back to my room after dinner, the room has been clean and made up but, the hair was still there! I immediately went to the front desk again and asked for somebody to clean that. Is this the standard of Luxury Collection' Poor hygiene/ cleanliness and inefficient service. Thanks for giving me such a "birthday celebration" with "unforgettable" experience. P.S. I don't know if it's because the room was too close to the water, there was a strongly unpleasant damp smell on the bed. I simply did not get a good sleep on that!
"Luxury at a Reasonable Price"
The Laguna is situated in the gated area of Nusa Dua. It offers over 5000 sqm of Lagoon Pools which is a lot of swimming pool. There are various areas around the pool which means that you can sit in the main area with everyone else or find a secluded area in one of the very reasonably priced private cabanas ($22 AUD per day). The rooms are spacious and some have direct access to the pools from the balconies. The staff are wonderful, so friendly, helpful and polite. The breakfast buffet is very impressive and offers food from around the world. There are several restaurants at the Resort and the latest edition is a corner deli which sells beautiful gelato and some of the best coffee available in Bali. As an added bonus, they have an extensive cellar where tastings are held. On top of all of this the prices are reasonable and they often have excellent specials. If you are looking for luxury and peace and quiet, this is the place for you. An on-site Spa adds the final luxury touch.
Hotel a little understated when you arrive BUT.... ALL personnel were very helpful and always asking if they could help improve your stay. Hotel itself was very clean with well kept gardens and a host of pools regularly cleaned first thing in morning. Breakfast had a good and varied choice. Both my wife and I walked for a far distance along beach both ways looking at other hotels and I am very pleased to say I think this is by far the best for pools and grounds obviously other hotel rooms not seen. Would highly recommend this hotel and will definitely be returning.
"not so happy memory"
i stayed 3 nights for business trips, have 2 times dinnes with VIPs and tried bars and coffee shop. lobby and check in services was very OK. Aisle and room old and a bit humid. Bed was very confy. But when it comes into dinner, their service were very slow.. First dinner, we had late dinner, around 9pm, me and my colleague, slow service, food OK. Second dinner, I personally came to the resto few hours before, to set the table for 5 people witj VIP. And still, service was very-very slow. In fact, many times I had to stand up and find them to ask something. I tried bars near the beach. Service quality is terrible, plus the manager lecturing with anger just next to me when i was drinking with my friend there!!! Second try, the bar next to hotel..cocktail taste like home cocktail.. Coffee shop was OK and fitness center was OK...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM