of TripAdvisor Travelers recommend this hotel
"Spacious and avg food"
Stayed here for one night for our annual meet. Checking in was smooth as our Admin team was there. The rooms are spacious with all the normal 5 star facilities. I had an issue with the shower panel in the morning - just wouldn't start throwing water. Called guest services twice but no one came. Finally, managed to have a bath as had to rush down for the meet. By the time someone came, i was done with my bath. The food was average - nothing great - had 4 meals here. Some of the desserts were good.
I am in this hotel, that was recommended to be up to the expectations, landed in Gurgaon yesterday, checkin and all the process went well, rest of the day was going well, after working went to the hotel, travelling and working was a bit tiered, so thought of ordering room service. The phones on the room where not working, so I went to the phone near the lift, and ask of support, "sir the support will meet you at your room to help you", after 30 min of no one decided to go to the front desk, and between wanting me to change room, and being taken to the restaurante for me to order without the menu, request to wait, Front desk support + Restaurant support + Manager, no success. Just was a bit tiered, wanted to be comfortable in my room and order some food, I thought that would be something simple to accomplish.
"Poor service / Unfriendly Staff"
Stayed at this hotel for a conference and booked a suite room. Upon checkin they didn't have the room available and moved me to a panorama suite which i didn't like. The staff were rude, I had a visitor come in to help me prepare for a meeting next day and they wouldn't let him upto the room. Ordered room service a couple times, they had a very limited menu late in the night and wouldn't customise any oder for you. I stayed here only because the conference was at this hotel, wasn't impressed. This is not a Leela grade hotel.
My experience at Leela was wonderful.Front line staff at the reception was very helpful there were some issues with the booking initially but they were resolved.They also upgraded my room for the inconvenience caused earlier.
"Lovely modern hotel with friendly staff"
Stayed at the Leela during a wedding and had a great experience. The hotel is very new and modern, clean and very tastefully furbished. The rooms had every amenity and we were sad to not have spent more time there. Staff were incredibly friendly albeit sometimes also a little confused as to the wedding itinerary but always happy to find out whatever we needed to know. The breakfast buffet was really good and quite large, catering for everyone. We also quite liked the pool and outdoor areas. The hotel is annexed to a shopping mall and is reasonably close to the airport so makes for a great hotel for first or last day of a Delhi trip.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM