of TripAdvisor Travelers recommend this hotel
"Great hotel, good food, great rooms and facilities"
Loved the hotel, big bedrooms with massive balcony. Great gym lots of room and equipment. The pool was nice and under utilized. Breakfast was great the roti was super! Ate all meals at the hotel which were all very good. We used the meeting facilities and had no issues at all. there is a shopping mall close by and just 15-30 mins to the airport - will be back
The hotel is in a good location. Rooms are very nice and large. Lots of food to choose from at breakfast and buffet dinner. My only disappointment is checking in. The staff are very slow, tend to talk between themselves and I have to ask to be served. When I checked in after a very long flight I was told all rooms are booked so they are trying to find me a room as they had given my room away. It was 4.30am so I wasn't very pleased. They put in a twin room when they found one and then I was informed I can move into my room the next day. The hotel itself is nice and if you don't mind the hussle and bussle it is good to stay at as it is always noisy. They cater for private functions and parties can be quite loud till early hours if you want a quite night sleep!!
Recently stayed at the Leela Gurgaon on a business visit...have just one word for the overall quality of service ... Terrible !! Arrived at midnight in Delhi, did not find an airport pickup around. Tried reaching out on the hotel board line which I got online, could get through to someone only after about 5 attempts. Checked in at the hotel finally and was confirmed a Club Room with the additional inclusions, however was charged for laundry service despite having informed at check in for atleast 2 pieces free of charge. Request for a dental kit was only completed after 2 follow ups and about 20 minutes later. The rooms facing the highway are not soundproof and could hear the traffic movement of the main road. Check out also had confusion on my room charges and the breakfast take away (as was leaving at 6am), to my surprise we were asked to pay when most 5 star hotels provide this service free to guests checking out early. The staff at front desk was overall slow to complete processing. The club room was also below par compared to other 5 star hotels. Would not consider coming back again to Leela !!
"Luxury with outstanding hospitality.. "
I stayed at the hotel for a week during a business visit and I must say I was very impressed by the standard of hospitality offered. Right from the welcome at the door by the doorman to the receptionist to the elevator supervisor to the waiters in the restaurants to the chauffeurs in the cars.. Everyone goes out of their way to make you feel comfortable, everyone shows care and courtesy during every interaction with the guest. The rooms are comfortable, good pressure in the showers. The breakfast spread at Spectra every morning is fit for a king! Evening meals at Diya are a joy where the waiters accommodated a special request which wasn't even in the menu. When I went there next, Kailash remembered my request and made my dish again! I was blown away! Well done Leela! Keep up the spectacular service. I will be back!
"Modern, comfortable and well located business hotel"
I spent one night at The Leela Ambience Gurgaon Hotel & Résidences in October 2016 on business trip. It was a very pleasant stay. Spacious, clean, modern and well appointed rooms. Efficient service. Nice swimming pool. I also had the opportunity to use a conference room and here as well there was nothing to complain about, from the fast Internet connexion to in-room service with coffee and refreshments served several times during the meeting. However, one of the best things with The Leela Ambience Gurgaon Hotel & Résidences is the buffet offering a really impressive variety of food whether Western, Chinese or Indian. Excellent location only 30 to 40 minutes away from Delhi International Airport. The Leela Ambience Gurgaon Hotel & Résidences is an excellent option for everyone staying in the Gurgaon / Delhi Airport area and I will be quite happy to return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM