of TripAdvisor Travelers recommend this hotel
"Awesome awesome awesome"
I just visited this place when my brother had a marriage and I want to just convey the message that the place is insane. The food of this place is just so delicious also the customer service is also awesome must visit
Excellent hotel. Stayed for 7 nights with my wife. Clean, comfortable, good quality linens, friendly staff and wonderful breakfast. Joint with an outstanding mall that provided plenty of food and entertainment options. My top choice of stay when in New Delhi.
"The Hotel is not at par with the Leela Standard!!"
Stayed one night at the Deluxe room in this hotel. But after my stay at Leela Chanakya Puri just a night before this hotel disappointed us. The rooms had the following issues : 1. The shower knobs were broken 2. The furniture's in the room were worn down and chipping off 3. The over head loft was broken because of which the bathroom doors were not shutting 4. Extremely dimly lit rooms The only highlight was the extremely hospitable and helpful staff. This hotel needs major refurbishments in its rooms.
"Extortionate wifi costs "
The hotel is very nice and has the wow factor. Only downfall is this place is not value for money at all! Looking at paying £10 plus for a basic sandwich. Wifi is not free or charge! Have to buy packages from £7.50 onwards.
"Great location, but poor service "
The hotel is well located, at the border of Gurgaon and Delhi making it convenient to travel. The hotel is on top of a mall which makes it convenient for people with time to spare. Food places like cyberhub are couple of minutes away. The hotel is perfectly located for people who want to stay in gurgaon. However this is where it ends. I was optimistic about my stay due to the Hore being a Leela property. However unlike the other leela hotels, they service here was quite a let down. Rooms were never made. You had to keep calling them. The room service refused to charge my room and accept American Express cards and asked my pregnant wife to accompany them to the reception to pay if she wanted to use the card, when she refused and offered cash they said returning change would be an issue. We had to call the reception and give a earful before they relented. The second incident which really irked me was when I asked for cello tape. The concierge refused to send it because we had asked for it in the morning as well. The hotel really need to sensitize its staff on needs of a pregnant guest. Overall the service was a real let down. Would only recommend it for the location and not the service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM