of TripAdvisor Travelers recommend this hotel
"Exellent services for more than 3 years"
I am staying for more than 3 years several time in a year in the Leela and I was always very satisfied with the services and have never been disappointed. The gym (with same devices than in my gym in Germany) and the outdoor pool are outstanding. Prices in Restaurant and Drinks seem a bit costly.
"Another rejoiceful breakfast @ Hotel Leela"
I had to pick up my colleague from Leela and suggested that we meet at the Restaurant for a coffee. While in the Restaurant, reminiscence of their Jasmine Tea struck and we ordered for this. Refreshing Tea with delicious flavour made us have once more and vow!
"Surprisingly clean but..."
We had a few beers at the bar outside by the pool. The beers were cool but a bit too pricey by India's standard. After a few beers we were asked if we wanted another round. We declined and the waiter asked us to leave.
"Unhappy experience with lost and found department"
The Leela Mumbai.. very unhappy and upset with your lost and found service- Made 3 calls in last 5 hours to track paperback books forgotten in my room since checkout today morning Room 626. This is corporate booking- no relationship manager provided.. staff is polite but actually don't take requests seriously- they didn't bother to call me back the first time - second time they did call but again no additional effort to help me- its more of sorry they are not there- we leave u to figure out your lost stuff.. they keep asking me to call back .. and take my no. only on my insisting.. I cannot believe I am having to bother myself and break my head on something so simple. The books were there yesterday night. I packed and checkout today morning and they are not in my luggage- where did they go.. I am very angry with the service and the lack of any concern from your staff. I am registered corporate guest- They asked for my no. but not even my name or name of books. I expect better service from Leela of all places.. I don't like this at all.. I hate losing my souvenir copies and book collection.
"Nice hotel but ......."
Facilties, location, rooms, etc. all are nice but check in/out staff was interestingly arrogant and not helpful at all. This hotel is a very good experience how a couple of hotel staff can spoil your positive experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM