of TripAdvisor Travelers recommend this hotel
"Such a cool place!"
This is a great hotel !! It is an old Jail that was renovated to be a 5 star hotel. The lobby is absolutely beautiful and lively (they have a DJ from 9pm to 1am on Fridays!) I dined at their restaurant Clink in the lobby, and the food was delish! Rooms were also great and very modern. To top it off, when you check in they give you a glass of Champagne as a welcome!
"Nice Hotel - Customer service needs alot of work"
Niice unique hotel. Very slow check in (25 minutes) as the check in staff is also charged with pouring glasses of the complementary wine as guests check in. Process could be expedited if they had 1 person handling the wine so the other agents could actually check people in. Customer Service COMPLAINT - I left my cell phone charger in the room. I stayed overnight here as I was having surgery at the hospital directly next door to the Liberty. I called from pre-surgery as an IV was being put in my arm to find they had the charger. I asked if a staff member could walk across the street to leave the charger at the front desk at the hospital. I desperately needed this so to keep my phone running while in the hospital. I had no one with me to pick up the unit. I was literally going in to surgery in 3 minutes stressed beyond belief and this staff member is telling me there is no one to walk across the street. The place was not free and I spent additional money on room service etc. I thought it was incredibly poor customer service that they couldn't help me in this unusual circumstance. This agents lack of understanding and basic "don't care" attitude hit hard. As it turned out a hospital staff member offered to go get the charger for me. Amazing and so appreciated. The Liberty staff member who refused to help me and acted like a robot should be absolutely ashamed of themselves. Be advised. Karen F.
"Best Location, and Fun. Stay here."
We had been visiting the lobby bar at the Liberty for years, and we finally had the opportunity to stay there. The hotel is very nice and the staff is helpful. It could not be a more stylish destination. The hotel was once an ancient jail and they made some clever use of the architecture. Some minor notes of criticism; 1. We tried to get our bags down to our car without calling a bellman. There was no obvious elevator connection to ground level resulting in me stumbling with bags on the main escalator. Better signage would have helped. This should be done. 2. Our room on the 4th floor had a view of a building nearby and no sky or daylight readily visible. The way the building is set, if you didn't reserve a room that said "view", you don't even get significant daylight coming in the window. This is a trend in hospitality that is unwelcome. Making daylight a premium item is a bit unseemly, in my opinion. 3. The rooms are very nice, a good size and comfortable, BUT EVERY bit of decor is a key, a bar, or some jail themed item. They took the kitch too far. We would definitely stay there again, we would just make certain we had a view.
"Great stay at an eclectic-ish hotel in a decent spot"
The Liberty definitely has its looks going for it...the main lobby is a spectacular 4-story space with exposed brick and wood beams, with cozy seating and a nice bar area on one side. The rooms themselves are comfortable, with decor that hints at the building's history as a jail (without making it feel like a cell). The service was solid throughout our stay, so no complaints at all on that front. A room service meal and breakfast at the restaurant were both high quality, if not excellent. I think most would enjoy the hotel and find it good value for the cost considering its location in Boston. One thing to be aware of is its specific location - the very last building on Charles Street, basically between Mass General and Storrow Drive. In the warmer months, this could be ideal for anyone wanting to take advantage of its proximity to the Charles River and waterfront; but if your interest lies in the other direction (i.e. heading back toward Boston), it's worth knowing you're at least a few blocks from anything. In a city the size of Boston that's not really an issue, but it is definitely not the case that you step out the front door and you're right in the middle of everything. One other thing to note is the hotel seems to aspire to attracting a late-night club-going crowd. Our stay was for an early morning appointment and we were well asleep before the weekly 'fashion show' Thursday nights at 10:00, so we didn't get a chance to determine whether the hotel actually attracts this crowd or just would like to; but the lobby vibe and a lot of the hotel literature seems to imply that it's a hot spot for the 'see and be seen' crowd. The guest rooms are set well away from the lobby, so it's unlikely there'd be a noise issue, but it wasn't something we realized before booking our stay.
"My favorite hotel!"
This hotel has every wow factor... from the history, the delicious food, the incredible staff & friendly service... cannot recommend this play enough! Complimentary champagne at check in, gorgeous rooms with full amenities, Bloody Mary bar in the lobby, clink & alibi. Wow! When you're in Boston do not pass the opportunity to stay at this amazing property!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM