of TripAdvisor Travelers recommend this hotel
"Could be a great hotel, misses details"
This is a very cool hotel. The location is great, and very walkable to so much of Boston. The lobby and bar area are incredible and it's just a fun place to hang out. The rooms are not huge, but well appointed with very upscale furnishings and decor. Our room had a king bed, desk/chair, and table/chair. The huge TV was crystal clear and had many channels. The Wifi was quick and reliable and there are plenty of outlets (including on either side of the bed). The Bathroom was very luxurious with large soaking tub and separate shower. I choose free breakfast as my SPG Platinum amenity and it did give a great selection of tasty options to choose from. The one area this hotel seems to falter is service. When I first checked into my room, I noticed that the bathroom trash hadn't been removed from the previous guest. I called down to see if someone could come up and remove it. They did get to it, but several hours later. The other thing I noticed was an oil slick on the night stand and the outline of a bottle in it. Basically, the previous guest's "personal lubricant" bottle had leaked and it wasn't cleaned up. I quickly cleaned that up myself, since I didn't want to sit next to that any longer than I had to. Lastly, on the third night, both my and my wife's key's stopped working (and we are always very careful to not demagnetize them). So we went back down to the front desk to have them reset. There was a pretty long line at check in and we waited several minutes to have them rekeyed. And never did hear as much as a "sorry about that" from the front desk. Like I said, this is really cool hotel and with a little polish could be a great hotel. However, there were just enough off putting details to make me feel good about it. Especially in the luxury category.
"Nice rooms, a little corporate"
NIcely appointed rooms in good condition, decent sheets and towels. Room feels a wee bity corporate but not bad. Tough to find in the map. Nice staff. Drinks in lobby are good but certainly pricey. Breakfeast was overpriced.
Beautiful hotel! Close to subway, walking distance to everything...restaurants, tourist attractions, one stop shopping. The rooms are super clean, the concierge was very helpful in suggesting places to go and restaurant to eat at.
"Deplorable service, unclean rooms"
Stayed here for a night. Will never return. Upon arrival, our bathtub was very unclean and had a bunch of hairs in it. Had called about 10 times for someone to clean it and it took 45 min for someone to show. Tom at the front desk should not be in the hospitality industry, for he did not send someone up to clean the tub for 45 min. And he acted like we were inconveniencing him! Unbelievable! And the room was so dark. Not nice at all. Didn't have enough toiletries and whatnot. Just overall a very lousy experience and would never return! Beware of this trap! Very poorly run hotel. Gave it one star because this hotel calls itself 4 or 5 stars and they are clearly out their minds.
"Jailed! You've got to try "
Last minute, decided to stay over in Boston during college tours and decided to try this unique property. ALWAYS book through the hotel because I booked through a travel site and the date booked got mixed up. Thank goodness, the front desk clerk - Will - was extremely patient and helpful when I was frustrated that they didn't have my reservation. Unfortunately, when booking through a travel site, there's nothing the hotel can do to help. You must work it out with the travel site. During a busy St. Patty's day Friday night check in, he held the last available room for us while I was on hold and talking with the site for over a 1/2 hour. Bottom line, between Will and another friendly employee, Stephanie, we were able to book the last room...and at a reasonable price. The hotel has a fun, cool vibe...and the champagne at check-in was a nice touch too. The only reason I didn't give 5 stars is that the valet getting our car in the morning was horrible. It took them 25 minutes from the time we called to get our car, as they couldn't find it. They kept misreading our ticket. We still can't understand the problem. But
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM