of TripAdvisor Travelers recommend this hotel
"great reservation service"
we were impressed by marble arch's during our first stay in London. when we called the hotel directly to book we were served by Mandeep Chib who was extremely helpful, friendly, professional, welcoming and met all of our requirements. He also offered us services beyond our expectations. although this is not our first stay I would say Mandeep Chib's assistance are the second reason why we are staying at the marble arch again and probably will be our regular hotel to stay at when in London.
"great staff and great service"
i stay 3 nights in Feb 2017 in Marble Arch with my wife and we had an amazing stay. special thanks to Simona & Mariana M. for a warm welcome & we had a special Valentines Day :) i totally recommended best, adrian & anca s.
"Sensational as ever!"
The welcome here is always first class...smiles..and really positive from the doorman onwards! The room was splendid.. great welcome in the room... good tea.. biscuits... excellent Hermes toiletries. The bed was the most comfortable hotel bed ever! The Manager could not be more solicitous and caring. We love this place! Running a national award winning bed and breakfast(Millgate House Richmond) we know what goes into making people feel welcome! They do it so well here! 10/10 once again ... you made my 70th birthday a memorable and perfect one!
After quite some time I stayed a second time at The Marble Arch by Montcalm. There will be no third time. The hotel put me in the building opposite the main building they use for their pictures. My room is tiny and in the basement (!) with a window facing the smoking area of the staff. There is no space in the bathroom to put more than a razor next to the sink. The chair is torn. There is a gym but in the main building on the other side of the street which is not inviting in winter time if you only carry short gear. On balance, I feel not welcome and like a customer second class.
Nice hotel room, sister hotel acoss the road with the facilities. Very small room but functional and clean. Showers good, but bathroom so small its one at a time. Staff very helpful and friendly. Would come back, but probably to a bigger room.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM