We were visiting our daughter who lives in Williamsburg, Brooklyn. The hotel's proximity to the L train was the main reason we chose the Marcel at Gramercy along with the affordability in the NYC market. The rooms were very clean. The continental breakfast was satisfactory. Free wifi in the rooms would have made the stay better.Comment of T. Karen , United States the 2016-04-05
Overall, the Marcel was a very good choice for my short business trip. The room was small, but well equipped. The staff was great.Comment of D. Kenneth , United States the 2016-02-22
"Home away from home"
I personally travel to Manhattan monthly and usually stay at the Hilton brand hotel (Hilton or Hilton Garden Inn). I decided to book at Marcel because of the location and was blow away by the amazing service from all the staff member here. The bed was really comfortable and the rooms were decent size (for Manhattan). Moving forward I will continue staying here as I found my new NYC home. Kiara Guzman at the front desk is the best.
"Nice hotel located in Gramercy"
Nice hotel if you want to get smoothly to different places from the big apple. Located in a cool trendy neighborhood. Close to main attractions. Small rooms. Nice amenities, goes around with the price.
"Very good hotel with some space for improvement"
As I traveled solo the staff was very friendly in giving me tips of places to visit and restaurant locations. The rooms are a little small but that didn't bother me a lot. I first received a room with a window looking out on a concrete wall. They were happy in changing my room immediately. There is some noise but they provided earplugs - officially for when you're traveling as a couple against your partner's snoring. Bathroom had a tub, nice shower gels but it might be a detail for some but I missed a cup for brushing my teeth. Again - very genuine and friendly staff
"Service 5 stars, room 3 stars... would try again..."
I stayed at the Marcel for one night for a business trip. The doorman and front desk employees were very kind. The woman at the front desk, Milta, was especially sweet and made me feel very welcome. My room was TINY and quite loud at night. I expected a small room, but not quite this small. The bathroom was pretty dated and the shower head was awful. Everything was clean though. Again, I was here for business for 1 night, not for a luxurious weekend, so I'll take clean and small with great service. Upon checking out, I was asked how my stay was and I mentioned my disappointment with the noise level and had a hard time sleeping (even with the ear plugs). They told me they would put me in a bigger, quieter room next time. Because of location and customer service, I would give the Marcel another try. Hopefully next time it would be a 5 star room to match the service :)
"New York family trip"
I stayed at this hotel with my partner and 2 teenage sons. After a long international flight, the reception staff (Kiara and Claribel) gave us a warm welcome and made checking in very easy and pleasant! They kindly upgraded our rooms to a king room and another room with 2 full-sized beds for the boys. Noticing that we have teenagers, they kindly included wifi to our rooms at no additional cost. We had breakfast included and two rooms near each other on the 6th floor. The rooms were very comfortable, clean, and modern. Breakfast included bagels, muffins, cereal, fruit, yogurt, juices, and tea and coffee. The boys ate a lot, so this was worthwhile and we enjoyed the view of the city and Empire State building. We were in town celebrating my mother's 80th birthday and come to NY at least once a year. We look forward to coming back to the Marcel at Gramercy!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM