We were visiting our daughter who lives in Williamsburg, Brooklyn. The hotel's proximity to the L train was the main reason we chose the Marcel at Gramercy along with the affordability in the NYC market. The rooms were very clean. The continental breakfast was satisfactory. Free wifi in the rooms would have made the stay better.Comment of T. Karen , United States the 2016-04-05
Overall, the Marcel was a very good choice for my short business trip. The room was small, but well equipped. The staff was great.Comment of D. Kenneth , United States the 2016-02-22
"Could do better"
There are some good things about this hotel (the location is attractive; the design pleasant; and the roof terrace rather lovely), but there were also things I wasn’t keen on. The rooms are pretty small, for one thing, and the equipment pretty minimal. There’s no iron or ironing board; no free wifi; and no coffee maker; instead, complimentary coffee and tea are available in the 10th floor lounge. That seemed to me an OK system at first, but after a couple of days of traipsing up and down on the very slow elevator ferrying cups of coffee down to my room, it seemed less so. I suspect the hotel uses that system to try to encourage people to buy the distinctly unappealing-looking continental breakfast that is set out by the coffee machine in the morning ($12.99; not many takers.) The housekeeping service is another underwhelming feature. The cleaning is somewhat minimal—they don’t seem to clean the shower or even wash up glasses—and the timing seems to be at their convenience. I went out all morning on a couple of occasions and came back around 2 or 3 to find my room not yet done. Together with the dingy, stained surface of the tub beneath the shower, this contributed to giving the place a vague air of sloppiness. Not terrible, overall—I liked the bed and slept well—but not sharp, and no real attention to detail. And I really don’t like the way in which American hotels still so frequently charge for using wifi in your room. I can’t remember when I last stayed at a hotel in Europe that didn’t have free wifi throughout.
"Amazing stay !!"
Me and my wife booked this place for 5 nights for our anniversary. We were greeted upon our arrival by britney who was very friendly, and when we informed her that we are celebrating our anniversary, she immediately upgraded our room. Rooms are very modern designed, very clean and well maintained. Location of the hotel is great, and so are the hotel's guest facilities. The hotel's lounge is located on the 10th floor with an amazing and romantic view of the empire state building and the streets of new york. Would stay again for sure !!!!!
"Claribel and Milta"
The hotel was wonderful and amenities were nice. The Best part about my stay was the two front desk ladies. They were beyond helpful with directions, transportation needs, and went out of their way to make sure I had everything in order for a wedding I was attending. Claribel and Milta were warm and friendly and very professional. So glad I chose to stay at this hotel because of this A+ service. The only negative (which isn't really a negative) is that I couldn't/didn't want to get out of the beds...I wish I could have brought one home....so luxurious and comfy.
"I'm breaking up with the Marcel: Room uncomfortable despite some general good points"
The room I had (409) at the Marcel was rather uncomfortable. So small there was room enough only to walk around the bed, on one side needed to turn sideways, and I'm a small person who typically doesn't mind small rooms at all. That would not have been worthy of a remark but aside from that, there were other things: the AC was incredibly noisy, could not find the controls for it so I unplugged it after which the noise from the street was ridiculously bad. And there were odd plumbing noises coming from the bathroom, randomly. Toilet was stained, very unpleasant. No mirror, other than the small one in the bathroom, which would have helped at least with an impression of spaciousness if not to give one a chance to check appearance before going out on the town. My point is that though there are many advantages to this hotel (nice lounge on 10th floor with outdoor roof patio; location is good because I like that neighborhood; main lobby is appealing; staff helpful with directions, etc.; cleanliness is good), the room itself was so uncomfortable, I'm afraid I likely won't be going back. Also though I know at this time of year hotel rates go up, no way was this room worth over $300 for a single night. Plus they charge for Wifi, $9.95 per day which these days is ridiculous, like charging extra for water or electricity. I kept looking for things I normally find in a hotel room, such as the aforementioned mirror, closet, coffee maker, extra blanket, and the like. Stayed here many times, from when they first opened, but I think we need to break up.
"Nice boutique hotel"
This small boutique hotel is convenient and makes you feel like you live in NY. The lobby is small and the elevators are close to the entrance, so it is very convenient to come and go from the hotel. The front desk staff, especially Claribel, was very welcoming and helpful. The room I had on an upper floor was a good size (other reviews indicated that the rooms are small, so perhaps request an upper floor). The rooms were very clean. It has a rooftop area to be outside and free internet, but no health club, no bar, no restaurant (except breakfast, which I didn't try). It was a very nice boutique hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM