of TripAdvisor Travelers recommend this hotel
"Poor experience of afternoon tea ,far more more superior places on offer in Manchester"
Visited with group of friends for afternoon tea on 25/10, all of which had admired The Midland as iconic part of Manchester. It is with regret that I find myself writing about our disappointing visit, firstly the service we all agreed was not the standard we expected throughout our 2 hour visit there at no time were we approached to ask if everything was alright, we had to request our tea as was not brought with the sandwiches and cakes in fact most of the sandwiches were eaten before we had our drink. Staff appeared to be attentive to some tables more than others especially senior staff, which brought us to the conclusion it was perhaps because we had purchased a groupon deal for some of the party, which made us feel very uncomfortable as this should not make difference, as if groupon deals are offered this is to allow new customers to have a positive experience of which we did not feel we had. On a positive the cakes were nice especially the warm scones which made up for the finger sandwiches which were too chilled and bordered on being dry. I approached senior staff to offer my concerns who did offer to take off service charge however this is not something the group felt they could pay anyway to not feeling we had received good service. I contacted the hotel the following day to discuss my concerns as felt a group celebration had been spoiled I was assured that the guest relations manager Thomas would contact me by the end of the day I am still waiting for that call. After recently having afternoon tea at Great John Street and King st Townhouse I would say both are far superior in overall experience .
"YOU GET WHAT YOU PAY FOR--AMAZING"
This is one of the nicest hotels I've had the pleasure of stopping in around the uk . Full of history. The rooms are huge ( well mine was) And the staff can't do enough for you . The spa rooms are a nice treat and I can't recommend enough. Can't wait to return
Just experienced a very enjoyable visit to the beautiful Midland Hotel. What an amazing building. It was my husbands birthday. The afternoon was lovely, although not too keen on the scones to be honest, but everything else was perfect. The staff are so nice & we were given a lovely welcome by Michelle who then continued to look after us for the whole visit. Very unusual these days. Super afternoon. Look forward to going back sometime soon & thank you Michelle.
"Amazing customer service"
Melissa who works at reception was so helpful and showed such kindness to me. It's rare to meet someone who is genuinely so happy to help. The hotel is amazing too and because of this but more importantly Melissa I'll come back here on my next business trip and I'll be telling colleagues.
"Perfect balance between great service and friendliness"
Stayed one night with family in this hotel and its very difficult to find fault with it. Service and friendliness was perfect at reception, and staff not too formal and were able to laugh - a balance very hard to achieve. Rooms were very comfortable and the spa was lovely, maybe a little small but great early on a Sunday morning when it was quiet enough. The restaurant food was fab and again the service was pretty much faultless. Looking forward to returning to this gem in the heart of Manchester.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM