of TripAdvisor Travelers recommend this hotel
"Awful, stayed here for our wedding, worse stay of my life "
Stayed here for our wedding party. We live locally in Manchester and have spent years wanting to stay here. Emailed twice in advance a few weeks before to check booking ok and inform of wedding. No response received. I rang their call centre which took 25 minutes to get through. Very rude advisor asked me why I was ringing as I had a booking confirmation. I explained because it was my wedding party it was a very important occasion so I wanted to confirm everything was ok with my booking. Awful phone call where I felt very patronised. Check in was poor. Room was dreadful. Very small. The view out of the window was a brick wall. The bath was tiny. No features I would expect in a hotel of this rating e.g. No bathrobes. Tatty room in need of decorating. Very uncomfortable bed. When I got ready for the party and tried to leave the hotel in my wedding dress waited over 10 minutes for a lift, every lift that arrived was full. I started to panic I was going to be late to my own wedding party. People next to me had been waiting considerably longer than me for a lift. I therefore had to do walk down the stairs in my wedding dress. An absolute joke. Got to reception and the concierge had no interest whatsoever so we had to go out in the street in the rain in my wedding dress to flag down a taxi. Disgusting treatment. The next morning my elderly parents tried to check out - were waiting forever for a lift, which were constantly full so I had to carry their case down stairs for them. It took them a long time to check out with chaos in the reception area. When my husband and I checked out we were asked if everything was ok. I explained no it was not due to the above. Was met by silence. Eventually was given a discount on the room but this is not good enough. I said I wanted someone to follow this up with me and have provided my email and phone number. No one has contacted us. This was a very important stay for us and I'll be honest was the most disappointing stay we have ever had. Please avoid.
I attend a long service dinner on Sunday 19 February it was excellent. The food was lovely and the service was superb. Nothing was too much trouble for Emma and the bar staff, Lizzie, Kyle and Alex. Also Jack and the food waiters James and Jenna were brilliant, nothing was too much trouble which made the afternoon special for the 160 people that attended. Thank you so much to all the staff you made everyone's day so special. Xx
"Iconic hotel with a twist"
Me and my wife was in Manchester for a concert at Bridgewater Hall and decided to go to the Midland for a nice coffee/ lager and chill before we went for a meal elsewhere and concert We sat down in the bar area and was approached by a waiter who took our drinks order. I ordered a Latte coffee,and half of lager. When they arrived,in got my Latte and my wife was given a pint of lager. I told the man I ordered half.he took it back and brought half back. Later I asked for the bill. When it came they had charged me for a pint. I said we only had half. After a big debate,my altered bill came back. I had been charged double for service charge of 46pence. That for walking 10 yds to our table. I was going to say something but by this time I was fed up. Also the carpet which leads to the service area was spotted with stains. And grubby.
"Perfect for our special anniversary treat!"
What an amazing hotel - so nice and terrific customer service. We booked the celebration upgrade which was well worth the money and as we had let them know it was our special anniversary they made it even more special. Really handy for the local bars and restaurants and we parked in the GMex Central Car Park which was handy - even if a little expensive for an overnight stay (but secure and well lit though!). Terrific brekky and happy service at the late night bar. Would love to go again! hint hint ;-)
"Great location and good refurbishment"
Stayed here two nights and went to conference at adjacent convention centre Room was king size and well decorated in art deco style good service on reception breakfast room very busy (large hotel) but good service and food good gym and spa looks great but didn't use location for oxford street and central manchester excellent
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM