of TripAdvisor Travelers recommend this hotel
"1-star service for a supposedly 5-star hotel"
I reserved two rooms for my 70 year old relatives and had written confirmation of the rooms at a fixed rate. We stayed at the hotel. But not only did they not give the correct room, but when I checked out, it was revealed that the hotel charged about HKD2,000 more than the confirmed rate. When challenged, the hotel claimed that because my relatives signed the check-in with the new rate, the new rate applied. The hotel basically pulled a bait and switch, taking advantage of seniors. Worse, we're talking about a US$300 difference on a US$3,000 bill. It's a lot of money, but in the grand scheme of things, that was a small difference on a big bill. Double check your rate before signing anything at this place. Compare that to a real hotel like the Mandarin Oriental, where they happily offered to pay our bar bill for having to wait just two hours to get a room ready. You will find far superior service elsewhere.
"Very efficient and helpful hotel"
Came here for a business conference, and had to come in a day earlier. The concierge was very helpful in receiving my packages, and even got my items ready in my room the day when i checked in! Check out was flawless. My flight was later at night, so they allowed me to use their spa to freshen up before I leave for the airport!
"Great hotel and location"
Being there for business is a great quality hotel in an exceptional location for some tourism. Excellent cleaning, excellent breakfast, brand new furniture, very appealing design. A great experience though a bit out priced. We hired a Tesla car for transfer which was awesome.
"I'm not going back to the Mira ever"
I had bad check in because they don't allow my son to enter the club lounge for breakfast even I show them their confirmation of this, after 15 mints they ask to pay for his breakfast!!! Hanna did a good job but their policy not accepted at all, even after they accept and agree to provide the full services as should be the keep telling me for this time only..... it mean don't cameback I'll not I had enough.
Not happy with the guest room amenities and how the bathroom, toilet, wardrobe and drawers are designed. It is extremely embarrassing for the person using the toilet when he/she is in full view of the other people in the bed section of the room. The ward robe is so designed that it can accomodate only four clothe hangers in an extremely tight space. Water splashes into the entrance corridor as the hand basin is outside the bathroom.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM