of TripAdvisor Travelers recommend this hotel
"Wonderful Hotel, Nothing is too much trouble for the Staff"
My partner stays at this hotel regularly for work and pleasure and has introduced me to it. I have now stayed here on a number of occasions and have found it to be excellent. Nothing is too much trouble for any of the staff and the staff in the adjoining Jugged Hare where breakfast, lunch and dinner can be obtained are also excellent.
""Sorry, Sir times 100""
This was an interesting hotel. Arriving they had lost the reservation, "sorry Sir". Lost the "voucher" as well, "sorry Sir". Nevertheless, found a vacant room, thank you. Bell boy could not find the room, "sorry Sir". Room was small, but I was on my own it was ok, certainly too small for a couple. Room card says the breakfast is in The Jugged Hare, well it wasn't, "sorry Sir". It was in the Club Lounge, worst breakfast ever, really, "sorry Sir". 4 days later already forgot all of the above, and was checking out, "wait a minute, sorry Sir". Waited for 10 minutes, "sorry Sir". Along comes lady duty manager, "sorry Sir. Hope the bottle of red wine was of comfort, sorry Sir". What bottle' "Sorry Sir". Business card says "Charlie", are we on a nickname basis now' "Sorry Si". What can we do for you' Sorry Sir' Want a coffee' Sorry Sir". Please let me go. Thank you! And goodbye forever.
"Superb Hotel, Superb Staff. "Undoubtedly service at its best""
The most important thing in any hospitality business to be successful is your Staff , if they are great then your business is even greater. I was overwhelmed by the friendliness of all the staff from dear Doina the Deputy Manager right through to the very attentative housekeeping staff. The lovely Spanish Lady who sat at her desk opposite the elevators was so wonderful and extremely friendly too (sorry forgot her name). This is hospitality at it's best and all the staff should be commended for their hard work and their approach to their guests. Love the hotel, Love the staff. The Breakfast was awesome. I was treated to a beautiful room with a luxurious feel and a bed that was so comfortable it was like a being at home. You can always tell a great hotel just by the luxury toiletries in the bath room. Couldn't fault a thing about this hotel. I would like to visit this hotel soon with my wife and would recommend this hotel to anyone visiting London.
My boyfriend and I recently stayed in the Mountcalm to celebrate our anniversary. I had notified them in advance of the special occasion and upon our arrival, we were given a room upgrade. I was also impressed that the guest relations lady Sandra remembered both our names on check in :) The room itself was lovely. It was spacious for a London hotel room and I loved the bathroom. We had Elemis toiletries and I think the fancier rooms have Hermes. The underfloor heating in the bathroom was really nice when stepping out of the shower. The bed was very comfortable and we had a good night's sleep. The room also had tea and coffee making facilities, an iron/ironing board, shoe shining kit, hair drier, safe, television, and a phone that allowed you free calls to anywhere in the world. Also, when we came back in from dinner later that night, the bed had been made up with rose petals and towels in the shape of swans. It was such a nice surprise! I would definitely recommend this hotel, especially if you are celebrating a special occasion. Thanks very much to all the staff for making our stay so enjoyable :)
"Dorzi . And .Dr.karimi"
I'm was in the recepcion and Gema (Guest experience) come to chat with me and she is really nice friendly and smart I coming with sometimes with my husband for business and today i was enjoy with her a lot, and Also i really enjoy in this hotel
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM