of TripAdvisor Travelers recommend this hotel
"5 star but not exactly"
Hotel's location is really great since it takes you literally 10 minutes cab ride to all of the most interesting areas / places in London but if you are expecting a liveliness of Soho or hustle of Oxford St. and cool vibes of Shoereditch, you won't find them there. It is more of a "business area" with the tall office buildings around and tons of traffic. The rooms are small and could feel bit claustrophobic, but that's ok, I could live with that. What I can't pass on is the fact that mini bar was terribly dirty. Reception was the place I had issue with, they seemed to lack the 5 star feel as they were too cold and at times felt like they were even annoyed when talking to you. The look of the hotel is beautiful.
"Really lovely luxury hotel with great staff."
We stayed at this hotel last year and it did not go according to plan, however the hotel staff said for us to return and they would put it right. We returned in early April and wow did they put it right. After emails to the duty manager Dorina, we arrived and checked in. Dorina was called by the reception and she came out to see us. She had a big smile and greeted us by explaining how proud she and all the staff were of the hotel and that she was going to look after us. Dorina more than looked after us, we were treated to a luxury stay made even more special as it was the weekend of my wife's birthday. The hotel is lovely and the staff are lovely. Its location, rooms and facilities are simply excellent. Well worth upgrading to the have the use of the club lounge, a real treat. We love the history of the hotel site as the old brewery. This review highlights a lovely hotel, but also that when things don't go to plan in the past they are willing to put things right and welcome you back. This customer service and reputation is a rare thing nowadays.
"Comfortable hotel in a great location"
Really enjoyed my stay here, the staff were very friendly and the hotel is beautiful inside. The only negative was that the gym area was barely the size of a small hotel bedroom and not fit for purpose.
"Great check-in and UPGRADE!"
We much enjoyed our fabulous Club Room upgrade and the friendly check-in; everyone at The Montcalm went the extra mile to make our stay a splendid experience! And nearby "Osteria" at the Barbican can be very warmly recommended for its fabulous Italian wines and food!
"A STAY TO REMEMBER"
Not only is this hotel stunning and beautiful the hotel staff are friendly and welcoming. Me and my boyfriend had spend a night here to celebrate our anniversary. My boyfriend called before hand to let them know it was our anniversary in the hopes of planing something nice and they told him not to worry they would arrange something. When we arrived we were looked after by a lovely lady (Grata) she took us to our room and said they had a surprise for our anniversary, we were bumped up from a double room to a 'wow suite' with no extra charge. The bed was beautifully decorated with swans made from towels and rose petals spread across the bed. The room was beautiful with a large 4 post wooden bed, sofa and seating area and a large bathroom. Perfect for a romantic night away.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM