of TripAdvisor Travelers recommend this hotel
"Weekend Break in London"
Our son booked a night at the Montcalm as a Christmas present for us, having already stayed there himself. From the minute you walk through the door the emphasis is on the guest and what the staff can do to make your stay perfect. Even in January a warm bright reception with equally warm staff. There are plenty of staff to meet your needs too. Free tea, coffee and biscuits are available and someone checked was it still warm and fresh and quickly made us fresh drinks. we had arrived early so luggage was stored, maps given, we were shown to the rest rooms where we could freshen up. When we returned we were shown to our room where the luggage had already been taken. The room wasn't large but was very comfortable and quiet having everything you could need, including a free phone to make calls! there is also a turn-down service. We booked out around 9.00am the next day, again our luggage was stored and when we returned later to collect our cases we were again able to use the facilities, have coffee and relax before setting off for our train. Left with a smile on my face and would definitely return!
"A labyrinth of a hotel"
As the hotel is basically a refurbished brewery (hence the name) the labyrinth of corridors is very confusing and not always clearly marked. It took me two days to be able to find my room easily. The hotel is overall nice and quiet. The standard double room is a bit too small but fits a bed, which is very comfy. Also, the hotel offers a pre-paid mobile phone featuring international calls, maps etc. Among the disadvantages is the gym, which facilities are poor. Also, I am not sure if the hotel is good value for money. Although London properties are expensive by default.
"Exceptional Value and Service"
We had booked a room at the Moncalm for our joint birthday weekend away in London. The service we received was exceptional. We were kindly given a free upgrade to a Club Room, free breakfast, and complimentary drinks and snacks early evening. Special mention to the kind lady on reception who took time to greet us at the start of our stay and meet us again on check-out. The room was spacious and welcoming - especially loved the vaulted ceiling. Would be very happy to return in the near future and recommend to friends and family.
"Great find for our weekend stay in London"
We can't recommend this hotel enough. On arriving at the hotel at 10:30, our room wasn't ready so we were upgraded to a room that was ready. We were only expecting to be able to drop our bags off and return to check in later! The staff were very friendly and helpful throughout our stay and we will definitely be staying again. Thank you.
We have just returned from a two night stay which to start with had its problems. The room was small but on coming across a problem we spoke to Dorina who straight away moved us to a much better room with the wow factor. English breakfast not great but continental was amazing. The staff were really lovely and really could not do enough to help. Based on customer service and the manner in which our problem was extremely efficiently dealt with by Dorina and its great location for nice restaurants and pubs would not hesitate to recommend them as nothing was too much trouble. We will definitely return. Thanks to Dorina and all the team the doorman concierges reception staff what a really lovely team !
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM