of TripAdvisor Travelers recommend this hotel
Having been invited to an event at the Brewery we were booked into the Montcalm. We could not fault it the reception staff were flawless and the rooms perfect.Nothing was to much trouble. The event in the brewery was outstanding how they manage to serve so many people with food that was so amazing. Well done. However the people who should the biggest shout out and recognition are the door men they were outstanding.
"Good location for getting to and from various places of interest."
Although my stay at the hotel was short the experience was first class from checking in, to checking out. Everyone was very curtious and extremely helpful from the manager to the domestic staff. I am wheelchair bound and have found that most hotels even the ones who say they accept wheelchairs usually turn me away when I say I have a power chair, but not this one. The space was great and allowed me all the freedom I needed. The rooms were very clean and well kept and food and service couldn't have been better. Another thing I found especially refreshing was the fact that I was treated in the same manner as everyone else. I would recommend this hotel to everyone and will definitely be staying there myself in the future.
"great staff, great surroundings"
A lovely place to stay; the staff make it feel all the more sumptuous with their wonderful service. The room is lovely with everything you need. Great rain shower, wine, fruit and above all, a wonderfully comfortable bed. Very convenient for what we needed too.
"Not a great experience"
We picked Montcalm for the convenience of being next to the Barbican for an event. The booking was in advance, and we had been in communication with the hotel a number of times, with various requests (inc family members staying) to ensure our stay was seamless for our gathering - a graduation! It was disaapointing that despite check-in for 2pm (arriving at 2:30pm) we were still didn't get into a room until 3:30pm! Supposingly, previous guests left late (though cant understand that the entire hotel didn't have another room available). Reception was chaotic, I had 3 reception staff across our check-in. We were also kept waiting because as my husband was parking the car at the Barbican, and the wanted his credit card. It actually wasn’t needed with an internet pre-paid room. You would have thought that as they delayed our check-in there was a little flexibility or service, to allow me at least to go to the room first! Afterall, my husband would have still had to go back to reception to get his room key!! We were fast running out of time to make an appointment by 4pm (only in London 1 night), then an hour later, we get to a room where the trainee said it was an “upgrade”. We were put in a room at the top of the brewery, 10 steps up, into what would have been the roof. It was small, it was dark and offensive of the trainee to think we would accept this as an upgrade - you should never treat guests as if they are stupid! In a previous role, my job was to find hotels for one of the largest global banks - so I know the hotel business. So after seeing the room, we went straight back to reception, we finally got into a club room at 3:45pm (we arrived at 2:30pm-ish)!. Two of the receptionist (inc the trainee) spend an inordinately amount of time on the telephone, checking if the room was ready, or as one said, whether it was ready and something ridiculous about a fruit bowl! Check-in was also slow for our family member, and we witnessed other guests complaining. The room was nicely decorated, but the tap in the bathroom kept falling off. The room wasn't even ready, eg: the telephones were unplugged. It just wasn't 5 star top notch. If a hotel is going to market itself to be 5 star, then the hotel needs to revisit it’s training programme and front of house service. There were 5 people at the desk, attending to check-in which took ages, and a bit of common sense and problem solving wouldn't go a miss. Even when I ask for an email to be printed, they give me the attachment not the email despite the it being explicitly clear!! Next time I would rather be inconveniently located (catch a taxi, go on the tube) and stay in a 5 star hotel that lives up to the expectation of it’s rating. ps: On another note, because we had an advance booking, my husband decided to stay for work 2 weeks prior. He was put in a building across the road. His room service had to be chased after an 30min wait (so a wait of 45 min) and both times the food was cold! He wasn't convinced about the hotel then, and he certainly will not choose to stay for business again.
What a great hotel! When we arrived we were welcomed by the doorman. Because of it's history, the hotel can be a little maze. Luckily the staff lead you to your room when you arrive, and help wherever they can help. The service is excellent! The neighbourhood is quiet. There's no noise from the streets at night, you can even leave your window open. The underground is nearby (2 minute walk). We would strongly recommend staying here!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM