"Outstanding - ignore the misplaced whining !"
My wife and I are frequent visitors to Thailand and on this most recent visit to Phuket rotated our stays amongst the four Starwood hotels starting with three nights at the Westin Siray, then onto the Le Méridien, before another 3 nights at the Naka Phuket and finally saved our last four nights for Naka Island. After reading some of the negative reviews we became a little anxious about our decision to the point of keeping our hire car parked at the Marina should we elect to spend time or eat off Naka Island. The hire car stayed parked at the Marina as we found no motivation at all to leave the island over our 5d/4n stay. The resort is not new however the ambiance is of a sanctuary and the facilities generally seem very maintained by an army of gardeners and maintenance staff. The massive Villas are rustic in their appeal but incredibly welcoming and remarkably well appointed, unique in design, spotless and in short individual havens. Of course it is Thailand and drinks not inexpensive but we both considered the standard of the resorts meals were without exception excellent and very fair value. Breakfast was a standout with a combination of table service and a buffet with the highlight undoubtedly being the free flow of sparkling wine. Plenty of activities capped off the stay and notably exploring the small but surprisingly rugged island by complimentary bikes. Service was again exceptional and almost faultless with perhaps only two very small hiccups (an unusual delays at one breakfast and patchy housekeeping one morning). In summary we left thoroughly spoilt with great regret and a yearn to return and considered the room rate good value.
"Average at best"
My husband and I visited Naka Island on a recommendation of a friend who came a year ago on her honeymoon. I have to say I really wanted to like it, and was saddened by my overall experience. In short, I do NOT recommend this hotel - it is very overpriced for what it is. I will start with the positives, as it wasn't all bad. When we arrived to the hotel, we were greeted by a very friendly concierge intern from the Philippines. She was fantastic, one of the 2 people on the resort who spoke very good English. Anyway, she showed us to our room and agreed to a complimentary switch to a nicer room when I noticed lots of mosquitos in the plunge pool. This hotel definitely has a mosquito problem. Another nice aspect of the hotel is there free ice cream from 2pm - 5pm everyday. The grounds are also lovely for the most part (excluding the beach). And lastly, they offer complimentary kayaks and bicycles, as well as 3 outgoing and 3 incoming boat shuttles at certain hours. Okay, so onto the bad. Possibly the most annoying thing is the design of the room. The room where the bed is located is air conditioned, and that's it. The bathroom, shower, area for suitcases all incredibly humid and hot. This makes using the toilet or showering incredibly uncomfortable if you want to feel clean for a minute. Next, housekeeping is sloppy. I actually read about this before I booked, but thought - how bad can it be' Well, it's bad. My husband and I returned from a daytime excursion to find our room turned down (in the daytime - annoying, but not catastrophic), however it was also very sloppily done - employ glass water bottle, pillow on a random seat, bed haphazardly thrown together - just felt unclean. We also really grew to dislike the boat shuttle system. As is probably clear, this hotel is on an island and there isn't very much at all to do here aside from lie in the pool and eat. So the hotel offers a one-way shuttle boat service at the price of 700 Thai baht (expensive for Thailand) & the shuttle won't always be on time. On top of this, the hotel is a 700 Thai baht taxi away from Phuket town. So to see Phuket would actually cost about 2,800 Thai baht round trip (about $80 - which is a whole lot in the rest of Thailand). As I mentioned, there is a free shuttle at certain times, but nothing to get you out at nighttime, which is when Patong is best. Also - the beach at the resort just isn't nice, so if a getaway to an island with a lovely beach is what you had in mind, than this isn't for you. Lastly, the communication with staff is difficult and not always receptive. My husband and I had many confusing conversations with staff because they just don't speak English very well at all, this sometimes made it seem as if they didn't care about what was being said (or perhaps they genuinely just didn't care). In conclusion, this hotel is not worth what it costs. It is far from everything, without a nice beach, expensive food and drinks (easily 4x what you'd pay in the rest of Phuket), with lots of mosquitos, poor room design, poor communication and inconsistent customer service. I would recommend looking elsewhere for a nice time in Phuket.
"Wonderful hotel to relax"
Was met by Simon with a welcome drink and two strikes on the gong we was whisk away by Tanya our trainee who took us on a buggy to show us the amenities and our beautiful villa, once settled we ventured out on our own to have a meal at the Tonsai restaurant Thai of course it was a lovely meal. The next day we sat by the beach front and had water offered throughout the day which was a lovely touch, we then tried the Grill restaurant and Fern and Trainee Ella was their to take our order and take our drinks order the service was second to none by these very attentive waitresses, the chefs should have a special mention the food was out of this world and we would like to return sometime very soon it was our first time in Thailand but won't be our last, we will be back! Thank you to all the Staff at Naka Island we had a lovely time from Mr and Mrs Wallace villa 31
Naka Island is a gorgeous place and we had a lovely few days here to start our honeymoon. Beach front pool villa (room 66), 5 nights, half board. Staff All the staff are friendly, hospitable and incredibly helpful. Everyone greets you as you walk around the hotel grounds. Welcome is really friendly with some nice touches. Room The rooms are gorgeous but rustic, expect lots of wood but great views. The coffee machine is a nice touch and the air con is powerful. If you want privacy and a bit of beach, go for a beach front villa (rooms 65 a 69). N.B. 67 and 69 do not have pools so go for 65, 66 or 68. You get a bit of private beach, with steps into the water. It's nice but not amazing. The hotel provides lots of bottled water which was really helpful. The garden areas are really nice and well maintained. Beach The general beach is nice and the view is good. Mosquitos Use the mosquito coils every night and a bit of spray and you shouldn't have problems with mosquitos. Also leave the fan going in the bathroom to keep it cool and deter the bugs. Restaurant Tonsai is great for breakfast and dinner, the food is fresh, delicious and spicy. Great pad Thai, satay and spring rolls. Lunch here is great, club sandwich or a burger are good options. We found My Grill a little style over substance and the food lacked texture, everything seems to be oven cooked or fried, nothing seemed to be grilled or caramelised. Avoid in the pool seats, there's no breeze and the view is better from the restaurant deck. Surf and turf is good. Avoid the scallops. Wine is understandably expensive. Bar Z Bar is nice for an evening drink, the view is nice and the drinks are good. Try and watermelon martini and ask them to remove the basil. It's a good walk to Z bar from the restaurants but it makes the drink worth it. Order a buggy if you struggle walking or prefer not to get sweaty. Pool The main pool looks lovely but we didn't use it as we stayed in our villa and used our pool and the sea. Gym Great gym facilities. They have pretty much everything and there a small fridge with cold towels and water. They could use one more treadmill. Spa Excellent massage and a very relaxing experience. The grounds of the spa are a bit rough and ready in places and the area seemed deserted. There's not much focus on the spa which is unusual for a hotel with spa in the name. Standard hotel prices for treatments. Overall and great hotel and a lovely experience. Pros Quiet resort Great rooms Friendly staff Cons Beach and views could be better
Quiet, cosy and beautiful. My first stop in Thailand for honeymoon. The hotel arranged a limo to pick us while i planned to get a regular car. So thoughtful of them and from Ao Po grand marina to get on a speed boat to the island, 5 to 7 min. Check in will be at your villa, there are two types of villa's. beach front and normal one. I chose normal for privacy and away from speed boats and jet skies maneuvering. You get in a villa a hot tub - swimming pool - regular shower with steam shower together. They have two restaurants both are amazing worth trying. There are activities like yoga and cooking classes and kayaking and many more. on the island and there is a small muslim village a 5 min bicycle ride.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM