"Relaxing stay! Food was okay, not so great."
My husband and I had a wonderful and relaxing stay here at Naka Island! We're glad we checked out of Marriott Merlin Beach early to come here. We stayed in their Tropical Villa (no pool) and it was great - a bathroom/sink area separated from the bedroom, the outdoor bath and shower as well as two sitting areas! We also had a small ocean view :) I loved the free ice cream at the poolside as well. The downside was the food. It was pricey for what you get and the service wasn't great - the waiter asked for my order and left without asking for my husband's order, and we had to call them several times for more water and additional rice. My husband ordered a hamburger medium and got a well done patty. As many of the reviews suggest, rent a bike and go to the Naka Palm restaurant, outside of the hotel compound and in the local town! It's much cheaper and the food is great.
"Good, Not Great"
We stayed at the Naka Island in a tropical pool villa from December 30 to January 3. Coming from another Luxury Collection Hotel in Bangkok, we had high standards, which could have influenced our opinion of the resort. We were treated incredibly well at the previous resort (booked with the same SPG status), and given cake and champagne for our honeymoon. Nothing special to report at Naka, but that's okay. Overall, we enjoyed our stay at the Naka Island. Its location and style are unique, and we appreciated the experience of having nature so close to your room. The breakfast at Tonsai and dinner at My Grill were outstanding, and service was excellent. We dined one night at Tonsai and found the service to be quite slow. The pool was excellent, and the drinks there (and everywhere else) were delicious. I highly recommend ordering the Sauvignon Punk. We had sunset drinks at Z Bar each day-- probably a highlight of the resort. I recommend taking a trip to the local village and eating at the restaurant there (Naka Palm). We did this for lunch each day, and it was a welcomed departure from the resort prices and menu. We had a couples energizing massage at the spa. The service aspect of the massages was excellent, but the massages themselves were okay. Perhaps I didn't pick the right massage for my preferences. We found the room lovely, but housekeeping was spotty. The staff would leave the bug repellant oil sometimes, but not always. We were only provided with pool towels for our private pool on some days. Large dead bugs were left for days in our outside tub, and the bathroom was cleaned to varying degrees on different days. However, a quick call to the front office remedied these issues. So, be proactive, and your service will improve. While we enjoyed our relaxing stay at the Naka Island, the New Year's Eve event put on by the resort was kind of awful, and really affected our opinion of the place. For six hours, no one danced. The DJ played only disco songs from the 70s. The buffet was enormous, offering just about every kind of food you could think of. Unfortunately, I found the emphasis to be only on quantity, as quality was severely lacking. Almost none of the meat and seafood was cooked correctly. I suspect that the kitchen was overambitious and food quality suffered dearly. As I said, the other meals at the hotel were quite good. On the whole, my husband and I sat at a table by ourselves for 6 hours, with weird music, not enjoying the food, and paid $575 for the two of us. I've paid far, far less for incredible New Year's events in the US, so I found the value of this event to be abysmal. $575 for a bad event in Thailand-- a relatively inexpensive county-- is inexcusable in my opinion. I strongly recommend against this event, unless the resort completely re-works it. My takeaway: Stay at Naka Island for a unique experience, but don't expect the service or luxury of other resorts.
"Nothing luxurious about this resort at all"
A 5 star luxury collection resort, not only 5 star but emphasis on Luxury, one would have great exceptions. Although it was clear to the resort, when we will arrive, we had to wait for the boat to pick us up. At the resort we had to wait until the villa was ready (took over a hour), which then we decided to go for lunch to kill the time. We had a villa with pool and own little private beach area (one of the bigger villas nr. 68 with separate dining room and lounge). The villa has the bedroom in front and bath room, toilet and sauna in the back. The floor of our villa was blemished and run down (see pics). Housekeeping, extremely sloppy (for a 5 star luxury resort), beds are made very nonchalantly and the tidying-up of the room is not what one would expect from a 5 star resort. The housekeeping in the evening varies in time, from 17:00 -20:30. Our mini bar was never refilled although i've made multiple requests for them to do so but from the first night on......no refill. We had bird droppings on the seats outside, housekeeping not responsive at all. As it is around the time on Naka Island it might rain shortly during the day, so we took the sun beds inside (otherwise they will get soaking wet), they stayed there until the last day. Hair from previous guests in the bathroom (see pics) The lock of the door in the back was broken, not that it matters that much because one can enter the villas quite easily. Also animals, we had a green snake in our bathroom which of course made it a bit uncomfortable to walk to the bathroom in the middle of the night. (i don't blame the resort for this, it is also their habitat). Spa: I had two massages which was good but the spa area itself is very basic and not luxurious at all. I went to the icing room, to find a dead cockroach in there. Again limescale between the tiles ..... not luxurious at all! The best thing about at this resort is the breakfast, extremely attentive staff (especially Mr. Pom) and excellent variation of food. We had dinner twice/ 4 times in room dinning, the rest of the time (lunch/dinner) we eat at the restaurant outside of the resort. Dinner and in room dinning was good not exceptional but good. We ordered California rolls, it came in a soup plate... we're talking 5 star ...luxury resort! You would imagine that the area around (outside) of the resort would be at least a little clean but it isn't. It is muddy and dirty.
We had took a family vacation to Phuket for the recent holidays. After much research we settled on the Naka Island Resort. It is safe to say that we are not looking back with second thoughts. The service is great, the staff is warm and accommodating and they are always there to help you with what you need. A special call out to Simon and Rose who were amazing. The Villas are also great, comfortable beds and love the outdoor space around the pool. While overall the visit was great, there are a few places Naka could improve... When you are dropped off "at the pier" for your boat trip to the island the boat is nowhere in sight. You need to walk about 500 meters to the boat - they need to find a way to make the drop happen closer. In the villas the bathrooms could use more light, windows could use screens (especially if you want the sea breeze) and they need to be more clear on the room size online. They should give you the overall room size that
We had a great stay at The Naka Island for four nights over Christmas in a beautiful sea view pool room. Our transfer from the airport and the hotel reception was all very smooth and easy. The resort is a bit spread out so at first seemed confusing but after our first walk around was quite manageable. They kept offering us rides but was such a nice walk we always declined. Every single staff member we encountered was very friendly, almost too friendly to the point where it might be hard to complain. The food was very good, not amazing, but very good. And the menu was large enough that provided variety for a longer stay. We highly recommend getting out of the resort and going to Naka Palm Restaurant for at least one meal. We asked for bikes a couple times but they didn't have any left. Maybe not a bad thing as other reviews correct in that the bikes don't seem very nice, and the road is quite bad. The first two days we also asked for kayaks and paddle boards - in the afternoon - and they wouldn't give them to us as the tide was low. Once we figured that out we were able to use these things when the tide was high. The rooms and private pool area were quite nice. Very comfortable. Parts were a bit dated and could use a good thorough power wash, perhaps I'm getting a bit picky except that these things may not be quite up to Luxury Collection standards. Try to remember this is a remote island. We had a couple obvious significant errors on our billing which we received the night before check out. They were resolved, but this is a 5 star Luxury Collection and these types of errors should not be happening.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM