"Stunning villa but with terrible air conditioning"
The villa had a private swimming pool, an outdoor bath tub and an outdoor shower, in addition to an indoor shower and a steam room. It had two sets of lounge chairs on the patio. The inside was very spacious and the bed had a romantic canopy. All wonderful. However, when we checked in the air conditioner over-cooled the bedroom. It was freezing. It did not respond to the remote control. We called and the engineer changed the batteries and did nothing else. We were freezing. Five hours later we called again and this time he opened the panel in the ceiling to make sure the air conditioner was talking to the remote. Now it was too hot. We tried turning on the fan at night but it failed to start. The next morning we called again and they fixed the fan. However, later in the day it stopped working again. I think the equipment is just very old and poorly maintained. The bedroom was poorly illuminated and it did not have a single desk or chair in it. Only the room was air conditioned and that too very poorly. The bathroom was not air conditioned nor was the passage way leading to it. So we were exposed to serious temperature extremes during our three-day stay and have now come down with terrible colds. The staff are friendly and the food is nice. But this is not a luxury accommodation and not worth the price. The location is isolated and you can't go into town without hiring a speedboat. Not recommended for a short stay like ours.
"This place is perfect!"
What an amazing and beautiful property. First, a great location, tucked away from the hustle and bustle of Patong, but offering a complementary shuttle to the heart of the town. The breakfast (included) is also perhaps the best buffet I've ever experienced, all while overlooking the morning sunrise and beach. The rooms are the highlight of this property. We stayed in the Napa suites, smaller than most, but we still had a breaktaking balcony view from our spacious outdoor space, that included an outdoor soaking tub! Inside it was only better. Complementary mini bar, massive bedroom space, opens to a luxurious bathroom, equipped with BOTH a private sauna AND steam room! This was my personal highlight. The service was nothing short of 1st class. The food was even really, really good. The Worst part about our experience was having to check out! Thanks to everyone at NAKA for making this an unforgettable experience for my fiancé and I. PS: this is an SPG-affiliated property as well, but only have limited partnership. They do not offer complementary upgrades for Platinum nor welcome gifts
"Didn't meet 'Luxury Collection' expectations"
I would say this was a good hotel. Not bad, but not great - average. My 3 stars are based on the fact that this is a "Luxury Collection Resort", so my expectations were set accordingly. If this was a Sheraton I would give it 5 stars. Pros -Boat ride to the resort is quick and efficient. We took the boat back to the mainland on almost a daily basis and never had an issue with it. -Ice Cream provided on a daily basis from 2-5 is a nice touch. The coconut flavor is heavenly. -Bicycles make for a fun activity to go explore the other part of the island. -Activities that the resort has scheduled are fun and informative. We did the muy thai class and curry class. We were the only ones signed up for both and had a great time. The instructors/staff were great teachers and seemed to enjoy themselves as well. -The resort isn't the only thing on the island. Go explore on bikes and eat at the local Naka Palm restaurant. Food is exactly what you would want/expect in Thailand. -The Thaia food at Tonsai was pretty good. Not as good as Naka Palm, but a good option since Naka Palm closes at 6pm. -Rooms are nice and spacious. Others have complained about parts being outside or the "nature" aspect, but I guess I set my expectations accordingly so this didn't bother me. Again, I can see how others with the 'Luxury Collection' mentality would be disappointed. Cons -Spa. For a resort that has the word "Spa" in their name, we couldn't believe how much of a letdown the Spa was. We arrived early and went to the spa before were were able to get in our room to try and book massages for that night, but NOPE. They couldn't take us. So we booked massages for the following 2 nights. The first massage was scheduled for 90 minutes. After the first hour the therapist decided to play with my hair. Not massage my scalp, literally just play with my hair. I don't know if she thought I fell asleep or she just got tired after an hour, but it was very awkward. The second massage I had was much better. On our last day our flight wasn't until very late so we decided to go and try and get a last massage in but NOPE again. They couldn't take us. I don't think they staff more than 4 people at a time. Again, for a resort with the word "Spa" in the name, this was kind of ridiculous. -Food at My Grill was bad as other reviews have stated. I had the prawns and they were soggy. I went to rip the head off one and it just fell off. They had the texture and taste of mashed potatoes. We both had our own app and entree and the side of chips was the the best part of the entire meal. That was our first and last meal there. -The language barrier. If you're going to work in the hospitality industry, you need to be able to communicate with your guests. On several occasions we were very frustrated because staff couldn't understand what we were asking for. One day the ice cream was a mango flavor so I asked if there was any dairy/milk/lactose in it (husband is lactose free), and they looked at me 3 heads. No one had any clue what I was asking for. When he ordered a drink and asked for vodka instead of gin they couldn't comprehend what he wanted. One waiter insisted on bringing us a bill after each drink, even though we asked several times for him to leave it open. -Most activities are far and/or hard to get to. Obviously they're not going to announce this on their website, but it needs to be addressed. Since we were on an island, I thought there would have been boat trips from our island to other islands/excursions or a dive boat we could take directly from Naka island. If you want to go scuba diving, be prepared to take the boat to the mainland, a taxi ride for 60-90 minutes, and then another boat ride anywhere from 1-3 hours to get to the dive site. Shame on me for not doing my homework and realizing this before I booked, but consider yourself warned. If you're looking to explore Pkuket, the location isn't convenient. If you're looking for a honeymoon "luxury" resort, I'd say look somewhere else that meets luxury standards. To me there were too many kids running around while they parents were busy on their selfie sticks for me to enjoy the remote location and idyllic poolside, which is what the resort should pride itself on.
"Unique Property, Loved It!"
We've just returned from a 5 day holiday to Naka Island. After a rather unpleasant start, the staff of this unique hotel won us over and truly made our holiday. Upon arrival from the marina, we were disappointed to hear that our room was not ready and that we would not receive the upgrade that usually comes with booking via the Starwood Luxury Privileges program. Apparently this was due to high occupancy during the week we were there. There was also no acknowledgement of my SPG platinum status as apparently they still had me listed as gold. After sorting this out with guest relations manager Simon (who seemed like he genuinely cared and really went out of his way to help), we were on our way to the villa after about 40 minutes of waiting. The room was spacious and comfortable, although some of the common areas of the hotel could use a fresh coat of paint and maintenance. We enjoyed the outdoor shower and terrace, but since the hedges surrounding the villa were a bit bare the level of privacy isn't quite as high as it could be, and other guests could clearly see into our room from the public walkways unless we closed the drapes to our villa. We found the food at all of the outlets to be very tasty and there were plenty of choices. The breakfast buffet was nice, but the Thai evening buffet was exceptional! The hotel also offered an extremely generous happy hour (actually two hours!) for SPG platinum members, which was very much appreciated. The beach was pleasant, the water was clear, and the pool was clean and spacious. There were plenty of chairs and although the hotel was apparently full it never felt crowded or congested. Service at the pool and beach was very attentive and we enjoyed having a nice lunch outdoors on several of the days we were there. I only tried the spa once, but the massage I had was excellent. The treatment rooms are enormous and beautiful. I wouldn't mind if they converted some of these into guest rooms since they were very inviting and comfortable! At this hotel you feel immersed in nature. There were plenty of stars at night, and we greatly enjoyed the sounds of local wildlife in the morning and during the evening. What truly makes this place is the staff. Absolutely all of the employees were friendly, engaging, and responsive. At this price point guests usually have high expectations for service, and the staff at Naka Island delivered every time. I also enjoyed the fact that they were able to seamlessly arrange transfers to and from the airport using hotel provided transportation or regular taxis. Given that you have to take a boat to the hotel, this was no easy feat, but the hotel made it a painless and efficient process. It was less than 30 minutes from the boat dock at Naka Island to the front door of the Phuket airport. We greatly enjoyed our stay and I would recommend this hotel to others without hesitation.
"The best resort of my Thailand trip"
I stayed in 4 different resorts during my last Thailand trip and this one was by far the best. Fantastic accommodation: each villa has a 400 m2 garden, a private swimming pool, an outdoor bath tub and a steam bath! Service is outstanding. The spa is really beautiful even though massages are pretty expensive. The food is good but a little overpriced (no surprise taking into account the luxury of the resort!). The beach is not the most beautiful I've seen but good enough for a short stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM