The New York Palace is ideally located on the corner of 50th Street and Madison Avenue. Steps from shopping centers like Barney’s New York, Bergdorf Goodman, Saks Fifth Avenue, Cartier, American Girl Place, and within blocks of Midtown’s most popular attractions like St. Patrick’s Cathedral, Rockefeller Center, Bryant Park, The Museum of Modern Art and Central Park, The New York Palace is an ideal base for shopping and sightseeing. Also, free shuttle services to Broadway theaters and Wall Street make it easy to catch a show or work during the stay.
This hotel was wonderful! My only complaint is that you have to pay for wifiComment of C. Donna , United States the 2016-07-03
Beautiful place, great location!Comment of L. Matthew , United States the 2016-05-31
"The Real Palace in the city"
We spent 3 days at Lotte New York Palace hotel. Great location and nice staff. Blossom in housekeeping was a super star who was very friendly with a great smile. Francisca the assistant manager was wonderful. we had a little issue and she solved it immediately. Kal the concierge did help us arranging our 3 days visit. we will be coming back soon.
"Great hotel that feels like a palace in the heart of the city"
Stayed at the Lotte New York Palace for one night. I'm often in and out of the city for work. On this trip I decided to stay at Lotte based on the reviews and ability to get a great price for the night. The room was quite large for NYC, with high quality bedding, a big bathroom and work desk. I'm a business traveller, so I'm usually looking for something well located, a great bed and a clean bathroom. Lotte meets all my needs and then some. Check out the pictures and view from the room (#1810). I would definitely stay again.
"Great location. Beautiful "
This place is amazing. Our view from the room bid awesome. Beds are very comfortable and you can walk to Times Square in less thank 10 minutes. Be careful about the drinks in the stocked refrigerator.... a coke is 8.00. 😳
We stay in different Hotels each time we visit NYC, never the same twice. I got a good deal on The Lotte and it is a very good Hotel. It is advertised as a luxury Hotel and it is for sure. Michael on the desk was excellent, as was the other staff down in the lobby, they were always there to help. The room was huge, we got a lovely view without asking. The room was cleaned every day and they did a very good job, even asked if we needed anything else, a great touch. We did not eat at the Hotel, we got a morning coffee from the onsite coffee shop, this was priced well and not a rip off. The location is excellent and easy to get everywhere in Midtown. The reason I did not give this a 5 star review is probably petty to many but it is something that annoys me. The hotel bar, the one under the main entrance. This is a very nice bar and as you would expect at this kind of hotel, very expensive. However I knew this before and if the service is good then you experience pay a lot more at bars like this. I ordered a craft beer they had and my partner a cocktail. To be told they had run out of a very common ingredient to make a very popular drink I thought was bad. "Sorry we don't have it" Not the kind of service I expect from a bar that comes over as a high end place. You go and get it, you don't just say you don't have it. It's the little things that make impressions I guess. We were there during the snow blizzard and I was worried about our return flight so I just checked if it was cancelled could they accommodate us for an extra night, we were fine and the flight was on time and not delayed, however the Hotel quoted me $460 for an extra night. I thought it was a great way of taking advantage of a poor situation after we had stayed 5 nights. We would stay here again if the deal was right. We won't be insisting on staying here though.
"The Palace is regal again...."
Last stayed here a few years ago before it was taken over by Lotte,as much as we loved the charm of the place it was looking very tired. Lotte have updated the property and is all the better for it. Staff are as great as ever and super location. 2 small gripes...the gym doesn't open until 7am but when you have jet lag and are up in the early hours...an early workout is always useful!....The other thing is ...no coffee making facility in the room and they used to serve complimentary coffee in the reception area but that's now stopped.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM