of TripAdvisor Travelers recommend this hotel
"Superior Location! Outstanding Service! Amazing Experience!"
The Palace Downtown Dubai: Superior Location, next to the Dubai Mall (actually the mall and hotel are connected), Burj Khalifa (tallest building in the world). The service was impeccable. The concierge service is #1 in Dubai -- Mariem, Kenneth, Evans -- they helped us organize excursions, make reservations to restaurants, and helped guide us on places to visit. Moreover, they knew our names upon arrival and would follow up with us after our excursion/dinner. Additionally, we went down for drinks and had the opportunity to meet the general manager and Arwa -- they spent nearly 30+ minutes just hanging out with us and sharing their experiences and providing excellent recommendations of things to do around Dubai. The Palace provides a personal touch that you will not find in many places around the world. They mastered hospitality as they are perfect in every category. Strongly recommend. Thank you everyone for contributing to a wonderful vacation.
Where do We start...... The palace hotel has the most magnificent view of the Burj khalifa and we were fortunate enough to be seated on the balcony where we could fully experience this. The afternoon tea is a buffet style set up with an unlimited supply of delicious cakes, scones, savoury snacks and interesting, creative sandwiches. A full range of teas, coffees and iced beverages were available and quickly bought out once ordered. As we arrived, we were given a complimentary welcome drink of fizzy grape juice which set the high standard we continued to experience throughout the afternoon. The service was outstanding. We were lucky enough to be served by Elizabeth who went above and beyond to ensure we had a delightful afternoon. At no point was our tea pot empty or a dirty plate left over. Her friendly nature made us fell comfortable and welcome! We will definitely return! We couldn't believe it was such good value and we were able to use our entertainer vouchers!
A great location in the middle of Dubai down town . Our room balcony had a beautiful view of Borj Khalifa and the fountains ! Our short trip was in August and I arrived to Dubai with a terrible food poisoning, the hotel offered a doctor's visit and it was really helpful. Kids enjoyed the pool and we loved the fact that the hotel is 2 mins walking from Dubai Mall.
"Dubai in three days"
The Palace Downtown was a wonderful place to stay. The location was great!! Right in the middle of lots of things! Walk to the Burg Kahlifa, souk and mall. The hotel itself had a very nice Arabian feel and the staff was lovely. One night we ate on property at a Thai restaurant which was very good. Also, if you plan to do the Hop On, Hop Off bus (which we did) you can catch it at the mall. Walk through the souk and straight into the mall and all the way across it to the front door to catch it. Also, you get tickets to the Burg (and enter the Burg) from inside the mall. All very convenient. If you want to go up at a very popular time, you might want to walk over and get your tickets early.
I stayed at the Palace several times and always choose it for the following reasons: The location is excellent for a city break in the best part of town close to all the attractions and shopping. The rooms are so well appointed in old Arabic style and the beds are as comfortable as clouds. The staff at this hotel is amazing and so welcoming and by now I recognise many of them and they recognise me. The food is very good and the location has so many restaurants close by that you are spoiled for choice. There was however one negative this time and that was the noise level outside room 165 and that side of the hotel. This side of the hotel faces several restaurants and there is a band that plays very loudly until midnight. The fountain is also very audible every 15 minutes. When the hotel was built there was not so much activity around it and it used to be a very quiet place. Now due to the fact that there is so much nightlife and activity close by and a very loud cleaning crew that cleans the outdoor fountain lake in the mornings it is very noisy. I would recommend that the Hotel looks into soundproofing the rooms with better windows as this is the only negative aspect of this property. I really hope the management looks into this as for me it is a deal breaker. You cannot have the most comfortable beds in the world coupled with sleepless nights due to noise. Other than this my stay was excellent and I especially enjoyed dinner by the pool.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM