of TripAdvisor Travelers recommend this hotel
"Close to everything, excellent service"
Central to Dubai Mall, Burj Khalifa, great restaurants, and Opera House. The service is extraordinary and everyone made us feel very welcome. Rooms are small but adequate. Bed very comfortable. A lot of construction going on close by so somewhat noisy during the day.
- The diplomat suites were very nice - Good breakfast (very fine) - Very normal pool (if you are a pool fan, the pool won't work for you) - Professional and polite hosts Everything was good, except that they forgot to return new champaign glasses when they came for replacement
"Could have stayed longer!"
The Palace is a beautiful hotel, perfectly located near the Dubai Mall, with views of Burj Khalifa and the Burj fountain. From entering via the spectacular drive, to reception, to our room we were in love with this hotel. Refreshing mint and lemon tea on arrival, reception and concierge staff so welcoming and friendly. Our room was beautiful. Breakfast was a scrumptious array of choices. The fresh squeezed juice bar, omelette/egg station, fresh fruit ... all the food was fresh, tasty and a pleasure to eat. Our friend at breakfast was Ryan, who remembered our names, our preferred table, and was attentive without being invasive of our space. We enjoyed ice teas and lunch by the pool and this was very enjoyable and good value for money, considering we were staying at a high quality hotel. Staff by the pool were also very friendly and helpful whilst respecting our space and privacy. This will be our hotel of choice for our next Dubai stop overs. We loved it.
We came to Dubai for the end of our holiday, we were made to feel very welcome and were shown to our room very quickly. The hotel is very oppulant with beautifull flowers and very attentive staff. Unfortunately we were both moved from our rooms, one room had stains on the carpets, the other had water coming in through the bathroom ceiling. It took 40 minutes and four phone calls to be moved to another room. The new room was fine but not the lake view we had asked for but to be honest we were past caring. As we had two birthdays, the reason for the holiday, we had flowers on the bed and cake with sparkling Date wine in the room, a lovely surprise. We did speak to the manager and were given a discount which we gladly accepted.
"best location, luxury hotel"
Luxury hotel. very comfortable bedrooms. I choose the suite with a view to the dancing fountain and burj Khalifa. big variety of food in their buffets. they have the best spa I ever tried. best location in downtown Dubai, next to the Dubai mall and in the middle of the burj area
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM