of TripAdvisor Travelers recommend this hotel
"Nice hotel for business traveller"
The room is a bit small but offers everything you might need for a business trip. 220 and 110 volt outlets are provided and WiFi is free everywhere in the hotel. Meeting rooms are also available on the 12th floor. The bed is big and very comfortable. I'm not sure if this is the right location for casual travelers. There's no nearby tourist spots within walking distance. Note: My spg member friend seems to has problem with his membership id and the staff cannot solve it. Make sure you have your member id saved on your phone.
"not sure about this one"
I'm a gold SPG member and obviously people at this hotel are not well trained how to deal with elite SPG customers. Normally I should be informed about my right such as late checkout, upgrade eligibility and few more. But check in staff probably completely forgot about this or perhaps not trained. Noise from outside street in the night is bit more than you can tolerate and room is bit constrained compared to other Sheraton. Breakfast is reasonable but again it is not up to the level of other Sheraon I have been to.
"Not up to the SPG standards"
The staff and the concierge are nice and respectful and willing to help you with any issues you have with the hotel, which I must admit, are plenty in this hotel. As an SPG member, I don’t think the hotel lives to the SPG standards. The rooms are really small. I would expect this size of room in the Holiday Inn-type of hotels, but not on a SPG hotel. Our booking was two double beds and we got a queen size and a (kids probably') bed. When we asked for a room with two double beds, they put us to what they called the newest part of the hotel (third floor facing the street). The room had a distinguished chemical smell (probably because there is a parking lot next door) and the traffic noise was really disturbing. The room at this point couldn’t be compared even with Holiday Inn; it was more like a regular inn (a bad one). We asked to change our room again, and we got another queen size and a kids’ bed. So we gave up. And of course because of the room’s type, there were many families around, kids and adults screaming, door slamming, and so on. Now, when you have two adults in a room, why on Earth would you put them in a room where all the families are' Also, fitness and pool are complimentary, but for using the sauna you have to pay. Really' It is the first time in an SPG hotel that I am asked to pay for the sauna. Besides that, there is no mention of the fact that you need to pay for the sauna. Not in the hotel’s website, not in the info folder in the room, no where. Which is not OK. I guess, this hotel needs a lot of improvements in order to be part of the SPG. Probably SPG has to do more checks of its member hotels.
"Good Location, Good Service, Room...not so much"
Stayed here for 5 nights, and arrived past midnight. As a SPG Gold member, I was hoping for a room upgrade, but did not receive one. The first room I was assigned smelled like cigarette smoke, and the concierge immediately noticed that I didn't like the room and ran down to get a new room assignment for me. First thing I noticed in the new room was that it was not a typical Starwood room. The bed was on the floor (and not very comfortable), so getting out of bed can be difficult if you're sleepy and not paying attention. I tried to change rooms the next day but due to availability and the fact that I was out most of the day, I ended up sticking with the room I had. Bathroom was OK, although the shower is partly open (glass only comes out halfway), so there was quite a bit of water on the floor after you shower (not sure why they design the bathroom this way). Despite this hotel being a new Sheraton, the hotel itself is pretty old. The concierge who helped me to my room (I'm pretty sure his name is Sean Kim) was THE MOST helpful employee of my entire stay. Unlike the other concierges who gave me either useless or totally incorrect information on where to go, Sean was ALWAYS helpful (like the room issue I had), and always remembered the little details during my stay--he even overheard me during check-in that I needed to go to a few nearby places the next day, and when he brought me up to my room, he already had maps and info in hand for me (I was impressed). Due to being late for my departing flight, I never had a chance to thank him when I checked out. If it wasn't for him (and the housekeeping staff who were extremely helpful), I probably would have checked out early and moved to a different hotel. If I had based my ratings on Sean's helpfulness and the housekeeping staff alone, I would have given 5 stars. If you value consistency and the Starwood standard of rooms, this place might not be for you.
"Nice clean hotel with a friendly staff , just across from JW Marriott Hotel & major Sin-se-gye department store."
This hotel is located right in the heart of Gang-nam section of Seoul, south of Han River. Just across the street, there is JW Marriott Hotel, the most expensive, ritchy upscale hotel in Gangnam, and its adjacent Sin Se Gye department store which has eatery featuring 10+ restaurants from Korean, Japanese, Chinese, and Noodle shop. The hotel itself is very clean, with nice hotel staff and a restaurant + bakery shop inside. If you want to stay in Gangnam district, this hotel is a nice place to stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM