of TripAdvisor Travelers recommend this hotel
""New" Starwood property - Excellent staff"
Found this "new" hotel from the Starwood website and decided to give it a go. The hotel itself was an old hotel which has been refurbished and rebranded from Seoul Palace Gangnam Hotel into Sheraton Seoul Palace Gangnam Hotel. Being our first trip to Seoul and knowing this is a rebranded hotel, we decided to be adventurous even though there were not many reviews in the Starwood website (there were only few reviews). I'd say it's a good hotel with mostly hits even though there were a few misses. Firstly check in: The process was smooth. Being SPG Platinum member, we checked in at the Executive Lounge and the staff attending to us - Gloria was super helpful. The hotel was surprisingly busy and occupancy rate was quite high. As we were booked with an upgrade into a suite, we were assigned to one of the Studio Suites. However, we didn't like the layout of this room and requested for another suite with different layout after getting into the room. But due to the high occupancy on the day we checked in, none was available until the next day. But Gloria made the necessary arrangements for us to change rooms. She even asked a colleague to show me the option (there was another Studio Room with different layout which the did not sell for that few days due to some faulty switches) before making the decision to switch. So we stayed the night and were relocated to another room the next day. Super helpful and excellent service! Regarding the rooms: We knew the room sizes were small before we came and the Studio Suite which was about 45 sqm, was definitely small comparing to many of the other Sheraton properties I have stayed in. The first suite (621) was rather oddly appointed in my opinion with a big "dining" cum utility table in the "living" area with a non-functioning sink. We find this table rather useless and felt the room space could have been better utilised. The wardrobe was very small, so was the bathroom and the lay out was odd. We think this room was poorly appointed. Pros: shower was good, bed was comfortable, complimentary fruit plate (nice gesture). Cons: room poorly appointed with a rather “useless” island table in the living area, the bathroom sink very small, toilet in a very odd location (right at the door and no privacy even with the frosted glass door and wall), very small wardrobe, limited storage space and cabinets. The second suite (1121) was much, much better appointed. This lay out was much more functional. Living area with (sofas and coffee table) and sleeping area well defined and is a much better appointed room. Wardrobe was almost double the size of the other room and with additional storage cabinets in the room which become much more adequate. Pros: room well appointed, layout much more functional, bed comfortable Cons: shower/bathtub poorly designed, water can splash out to the dry area when using the shower head or rain shower as glass wall was too narrow to block the water, water also will overflow from the bathtub sides onto the floor. Housekeeping can be improved as dusts on all the shelves of all the storage cabinets and wardrobe were not properly cleaned. One thing we also noticed was the sound-proofing of the room. It was very good. We hardly hear any noise from the main road in front of the hotel. The Club Lounge: One of the best thing about the hotel. Big and spacious lounge with excellent staffs (special thanks Gloria and Kate). The breakfast spread was delicious and adequate and so was the evening cocktail/happy hours. The usual services were provided in the lounge like other Sheraton Club Lounge. However, children under 12 are not permitted during the evening cocktail/happy hours. F&B: There are a few F&B options in the hotel and we had a dinner in the H'_Garden on our arrival day as we were rather tired and opted to stay in. The service was attentive and the food was quite good. We didn't try the other F&B outlets though. The hotel is very close to subway stations and one of the main express bus terminals in Seoul as well as a department store and mall (Ventral City) with plenty of F&B choices. So it is quite convenient to get around if your transport preference is subway which is quite convenient. I must say that the stay may not be perfect, but it was a good stay nonetheless. After the initial hiccup, the hotel staffs we encountered has done more than required to make the stay better than expected.
"Nice hotel , very nice staff "
I was 4 days for business trip, the room is big, the hotel is in a quiet area. The staff is really nice, always try to help you without problem I recommend this hotel and I will probably come back the next time
I left this hotel feeling ripped off and taken advantage of!!!!! I will never recommend it and suggest you look for another hotel. Unless you are comfortable paying $15.00 usd for a simple cup of coffee! Yes $15.00 usd. Oh and that was takeout and in a paper cup. When I complained to management the best they could do to justify the change was "it's on the menu". Little things like this show me that they are not a customer focused hotel. The average cup of coffee in Seoul is apx $4.00 usd expensive but not a total ripoff!!!!!!! If you do stay there I suggest you watch every nickel, they're watching your dollars. Never have I felt so violated.
"Surprisingly Good Property and Stay"
I was surprised by many of the negative reviews on this property and was pleasantly impressed after a 5 night stay. I was upgraded to a suite room and had accessed to the club floor which skews my impressive, but I was very happy with the hotel quality/cleanliness, staff was helpful, and location was good for easy access to the subway and some good (and authentic) nearby restaurants. Also, highly recommend their fitness center and spa
"One of the best hotels in South Korea"
In our recent trip to Korea, my wife and I had stayed in ten 4-5 star hotels on our tour throughout the country from Seoul to Busan to Jeju island and everywhere in between and it's this Sheraton that ranked very near the top. First impressions let you know what to expect going forward. What made this hotel stand out is the EXCELLENT service they provided, which was professional and courteous with a sense of URGENCY. That last bit is often missed at other hotels that are inclined to staff their hotels with young, low-paid, poorly trained employees. Here it was very important that our needs were met as quickly as possible. It was a somewhat jarring throwback to a time before the hospitality industry became a retail operation. At the Sheraton they took themselves and your satisfaction seriously. After a 13 hour flight and a 1 hour+ limousine bus ride from the airport we must have looked awful in our wrinkled t-shirts and shorts, but the staff of the Sheraton treated us like visiting dignitaries rushing out to meet us at the bus with two employees snatching our luggage from the bus driver before it hit the ground. They greeted us warmly and brought us inside at our own pace. It was 10am and check-in time was at 4pm. This was an area of immediate concern to the man checking us in. With a sincere apology he regretted that the soonest he could get us into a room was 1pm at no additional charge. This is the most welcome news we could've received considering the turbulent flight we had just be through. We went down the street to Starbucks at the Shinsegae Shopping Center and had a coffee. When we came back the room was ready. We didn't get the largest room, but it was exactly what we needed for a one night stay. Everything seemed recently updated and complementary everything (water, soap, shampoo, toothbrush, toothpaste, comb, etc, etc) was to be found in the bathroom. The bed (Korean hotels tend to lean toward firm mattresses) was the softest and most comfortable of our entire trip. I wasn't too happy they they placed the bed on an diagonal angle in the room to fit in a chair, however that was a minor quibble. Overall we were really happy there and for the price it couldn't be beat anywhere else in Gangnam. Later on, the concierge was very helpful in telling us the way to to an excellent Korean barbecue place up the street. And when we came back two hours later half drunk on soju and beer smelling of meat and smoke, he maintained his professionalism while drawing out a map and suggesting a place where we could get wrapping paper for a gift we had brought. The following morning a staff of - what seemed like a dozen people in suits - were at the ready in front of the hotel to get us and others cab, check in a bus that just arrived, while still a few others helped a poor man who seemed injured into a waiting ambulance in front. They didn't miss a beat on any of it. Professionalism, courtesy, respect, and excellent service. We look forward to our next stay here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM