Seoul Palace Hotel is located in Seoul's Gangnam neighborhood, close to Chung-Ang University. Additional area points of interest include COEX Convention and Exhibition Center and COEX Mall.
In addition to 3 restaurants, Seoul Palace Hotel offers a snack bar/deli and a coffee shop/café. A bar/lounge is open for drinks. Room service is available 24 hours a day. The hotel serves Buffet breakfasts (surcharges apply). Recreational amenities include a sauna and a fitness facility. This 4.5-star property has a business center and offers a meeting/conference room and business services. Complimentary wireless Internet access is available in public areas and the hotel has an Internet point. This Seoul property has event space consisting of banquet facilities and a ballroom. Concierge services and tour assistance are available. Guest parking is complimentary. Additional property amenities include multilingual staff and laundry facilities. The property has designated areas for smoking.
274 air-conditioned guestrooms at Seoul Palace Hotel feature minibars and complimentary bottled water. In addition to complimentary newspapers and safes, guestrooms offer direct-dial phones with voice mail. LCD televisions have cable channels and pay movies. Housekeeping is offered daily and guests may request in-room massages.
of TripAdvisor Travelers recommend this hotel
"Great Room, Good Service but Average Location"
Stayed 2 nights. Hotel service is good. Room is really very nice. Room Wifi is really good. Average over 30mb download speed! Coincidentally there's power outage between 1-2am due to replacing of transformer (or something like that) and lobby staff informed me clearly and handed a note to explain the reasons. It's a time not too inconvenient to most patrons but I was working late to experience this. That said, the emergency lighting in the room, which is like an LED downlight, was surprisingly bright enough to create a dim feel to the whole room and that was enough. No pitch black the whole 1 hour and I can still freely move around to refill my cup of green tea from my thermos. For Location, my opinion is 2 fold. To-fro Airport - this hotel is perfect. Airport Limousine drop-off/pick-up right in front of hotel. Daily commute - not ideal. It's very far from the nearest subway station (which is the Express Train Terminal Station on Orange Line #3). Very long walk and had to cross a wide road of 4 lanes using pedestrian light. Overall, except for the location, this hotel is certainly very good.
The staff at concierge and lounge are excellent. Internet are fast. Walking distance to nearest subway is about 15 minutes. Other than that, this hotel have Alot to improve. Front desk staff English and manners desire for improvement. Room is smallest among others sheraton hotel I stayed before. Room sound proof is bad. This hotel have Alot to learn and improve from Dcube city Sheraton.
Can't believe this hotel is actually part of the Sheraton group. The location is not that great as it quite far from the main commercial centre of Gangnam. The rooms are very small, the bed on an angle to allow access on both sides. The shower was over the narrow and high bath. No room for a luggage rack, so bags sat where they could fit. The robes were so small that one half was taken up with the white robes. The Club lounge breakfast was just OK but their evening drinks and snacks were really good. No concierge, very limited English at reception, doorman helpful in finding taxis. I won't be rushing back.
"Really unwelcome! "
I'm a platinum member since 2007 and never happened to me such an unpleasant welcome. After 20h flight they left us waiting almost 1h for the check in even if in the lounge for starwood guest. No upgrade was available and they gave us a two single narrow bed even if I reserved for 3 (me, my wife and little daughter). At evening there was the free cocktail in the lounge, but again they did not let us enter because there told us there were no seats, but I could see several empty...to synthesize a really unwelcome day.
"Don't stay at this hotel. Go to the JW Marriott instead."
This hotel would be excellent if I was just reviewing the building itself. Looks nice from th outside. We stayed this hotel 9/1/16-9/6/16, this is NOT a family friendly place at all. It was bad from the first minute my family and I got off the limo bus from the airport. We were traveling with 9 pieces of luggage. The guys standing out front just stood there and did not offer to help with our luggage. My wife went inside to check in. While I struggled with the luggage and trying to keep track of my 3 year old daughter. After my wife checked in and I had set all of our luggage aside on the curb. We just stood there thinking how we were going to get the luggage upstairs to the 11th floor club lounge. She finally had to go back inside and yell at someone to get some help. The next morning we head down to get in a cab. And the same guys that were standing around were busy opening doors for what I guess was vip guests with black cars that were pulling up. We needed a taxi and had tried to hail one ourselves with no luck. My wife went to ask the 3 guys that were opening doors for everyone about getting a taxi for us, who were now ALL trying to fumble with a microphone behind a desk. The guys totally ignored her, didn't even look at her. My wife speaks fluent Korean. She had to say to them why they we're being so disrespectful in Korean and they finally were like oh were so sorry. They said you just have wait for a taxi to pull up. She then responded so say so, don't just ignore me. Then all of sudden something must have clicked in one guys head and was like OH we will call a taxi for you. The guys that work out front are a bunch of useless clowns. Like a bad circus act. They are just actors at the hotel pretending to work there. We are Gold SPG members and stayed on the 11th floor and used extra points so it includes club lounge access for breakfast and dinner. The club lounge experience was just as bad. We went upstairs for Dinner and was told children are not allowed in the club lounge for dinner. Because they serve alcohol at night. So does every other restaurant in the world. The girl that works at the club lounge dresses like a model. She also acted like a stuck up brat. I don't know what her title is but the only thing she was good for is looking pretty. She really needs to work on her people skills. Generally speaking the people that work at this hotel are snobby and very uptight. I will say the housemaids were very nice on the 11th floor. Otherwise the rest of the staff forgot what occupation they chose. They have the attitude of an elite night club and they're trying to be exclusive. We felt like this hotel was the most disrespectful place in all of Korea. The worst SPG experience we ever had. We still have 1 more dreadful day at this stupid hotel. Cant wait to leave. Its sad this hotel will be what we remember the most about our trip to this beautiful country.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM