of TripAdvisor Travelers recommend this hotel
"A Pet friendly hotel"
I have been looking for a pet friendly hotel for some time. They are difficult to find in Seoul. Most are budget or the W hotel which is overpriced and not in a great location. When I visit Seoul I often have to leave my little dog at home. I booked online through SPG and was able to get an early check in at 1:30 and a late check out at 4:00 because I am a gold member. Such a nice perk! The SPG website doesn't have any information about the pet policy and there was nothing on tripadvisor. I had to look on the hotel website. I had booked through SPG not realizing that they only allow pets in certain rooms (You need to book the deluxe triple room with balcony.) I contacted the hotel and they informed me they have a special package. This package included a dog bed, mat, bowls and poop bags. The room was nice with the balcony - big enough to play fetch on. They ended up giving me a free upgrade as I explained that the SPG website didn't have that room as an option. Plus being a gold member I am able to get an upgrade if there is a room available. I was very pleased with how quickly check in was. Eric was at the front desk and helped us with a few questions and to have a smooth check in. I found the staff very helpful and friendly. There is a "pet cleaning fee" of 145,200w per stay which Is a little crazy. I did mention that if they are pet friendly then that fee should not be so high. A deposit seems more fair in case of damage. The hotel is located near Gangnam area and Central city (Shinsegae, Express bus terminal, famile station) is down down the road and across the street. Lots of really nice restaurants and shopping underground. I highly recommend a chocolate fondue at Max Brenner for dessert. There is a Molly's pet shop over there as well. The Starbucks is huge. There is even a Movie theatre and big book store. There is a french village (actually just a street) about a 10 min walk the other direction. Some nice bakery's and coffee shops. A few restaurants. The room is a little small but then again we had an extra bed and the balcony. The bathroom was nice with a deep tub. I wish there were hooks to hang wet towels though. They provide basic toiletries and bath robes and slippers. The bed was super comfortable. I loved the duvet and pillows - so soft. Coffee was in a filter bag and no creamer. We had lots of free water and a mini fridge is in the room. There is also a safe. It was so nice to have my dog with me and the cleaning staff loved her when we saw them in the hallway. I will stay there again for sure! I am so happy to be able to bring my dog.
"Not too bad"
Arrived at Incheon airport at approximately 3.30pm and by the time i stored my luggages and rented wifi (4 days 28900krw), it was 4pm and decided to take a taxi to the hotel instead as we are a family with 2 young children. We told that guys manning at the taxi area that we were heading to Sheraton Palace Gangnam but they somehow think that we were going to Imperial Palace. with the traffic jam and a detour after telling the driver that we were heading to Sheraton Palace instead of Imperial Palace, we finally reached the hotel at 6pm with a bill of KRW66500. The check in was a breeze - i guess because it was already 6pm and there wasn't any queue at the counter. We were lead to our room, we booked for a room with 2 single beds - it was a small room, but i guess it should be expected, similar like Hong Kong and Japan' The bed configuration was with 1 queen sized bed and 1 single bed. We had 1 big and 1 small luggage with a stroller, but we could manage with the size. The bath was a small bath tub cum shower, the WC was equipped with those seat covers with wash, blow and seat warmer. The counter of the toilet was compact but sufficient with the usual amenities by Starwood standard. There were eateries around 100 metres away from the hotel and we managed to try a few like korean bbq by a bunch of young men - good place and i would visit it again, Cuoco (a bar with fried chicken) a small korean snack shop with ramnyeon, kimbap and etc) caffe benne, 7eleven, chinese restaurant, starbucks and a few japanese restaurants. But travelling with small children in cold harsh winter may seem a little difficult but not impossible. We spent a fair bit of time in the taxi travelling via taxi to various spots like Myeongdong which was around KRW12000, Lotte world around KRW13400, Gyeongbokgung Palace and Bukchon Hanok area around KRW13200. It was around 20 to 30 minutes for each trip as the roads was a little congested. This may not be the best place to stay if you are into all the touristy area as it is a little far but it was ok for us for the sleep quality that we were looking for.
"Okay yet a bit awkward"
You can find everything you may expect at Sheraton here.....except for a proper closet. Everything is fine in this hotel, yet its closet size is awfully small. I hung a pair of suit and dress pant, then pretty much no space for coat or shirt. If you are a casual traveler, it would be fine. Yet, if you must wear different jackets and suits over the course of your stay in Seoul, go to Marriott across the street.
"Smart Hotel, Pricey"
Very smart rooms with everything you would want including a map of the area with restaurants and things to do. Would probably stay again. Only negative is that breakfast was 36+ USD. At a luxury resort that I stayed in when in Vietnam the breakfast for an adult was 9.90 USD and was much better. But Korea is a more expensive place than South E Asia
"Almost good stay experience"
I stayed at Sheraton Palace Gangnam Seoul from 1 - 6 Dec 2016 with my sister. First impression when i just arrived at the hotel was the very helpful and attentive staffs at concierge and front office. The room is not spacious but clean enough. Only minor notes about the make up room, the housekeeping staff in charge should be more attentive to make-up room request. The food was incredible. So many variants with good taste. The restaurant staffs groom well and quick response. But we had an issue about the breakfast bills. We bought the room exclude breakfast, but most of the stay we had breakfast at the restaurant and pay it directly by cash. The problem was they still charge to the room, so it's double. Also they charge us for the minibar, even we never touch it. After hard complaint about the double charge, finally it's solved. But actually the problem should not come if the restaurant staff has good communication in their team. And about the minibar charge, i really have no idea how come they said that we consumed but we didn't. Overall, it's good hotel with notes about the team communication problem.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM