"To be charitable - Disappointing..."
The staff knows nothing and are completely helpless in terms of offering direction or solution. There are very few restrooms, the elevators have a mind of their own and work only when they want to, the food is TERRIBLE and the service is akin to what you would expect at Motel 6. Save your money and stay elsewhere!!!!
This place is stunning. The lobby is just wonderful to stare at. The rooms are very nicely appointed and clean, and the staff is absolutely wonderful. Be sure to get a room on the Executive Level, the breakfast and snacks at night make it worth it. The location is also perfect for anyone traveling to Chicago for the first time. Just about everything is wishing walking distance.
"Gorgeous Old-World Charm"
The main lobby with beautifully decorated vaulted ceilings, impressive art deco décor, great bar, and free evening music is a true delight. Get the Berthie brownie - every bit delicious. The Potter lounge has good drinks and service -- happy hour prices on a few food items made it a good value. The rooms are old but well maintained. There is a large fitness and spa area and the meeting rooms and ballrooms are well appointed.
"My Diamond member status gets...."
No hot water in bathroom sink; Empty used shampoo container for shower; Outlets on old desk lamp,dont work. No laundry bags in closet. To get to honors lounge on 23rd floor, from a 12th floor room, , have to travel down to lobby to get elevators that go to 23rd floor. Full breakfast was eggs and pancakes in lounge, no bcaon, ham, sausage. Evening hors deurves were barebones. Front desk person not real knowledgeable on Hilton Diamond. benefits. Langham Hotel 1/2 mile north is MUCH better and nicer.
NIce old hotel. Little tired, rooms need updating, small rooms, lousy views, lousy housekeeping, loud A/C, but it has a charm. What makes it for this hotel is a restaurant and bar staff. Very friendly staff and great service. The rest is below standard.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM