"Beautiful common areas, average, small, dark rooms"
The lobby is stunning. Ornate decorations, high ceilings. It's worth a visit just to see the lobby. My room, however, was tiny, there was a fire escape right outside and no view whatsoever. I would have thought that a Hilton Gold member would have received a little better treatment.
"Palmer House Hilton made our trip really inconvenient!"
Here are a few snippets of our experience over the 5 nights, 6 days in October, 2016: • I was traveling with a toddler, after 3 calls over 2 days to remove the open items from the minibar, we bagged up the items and put them in the closet. The items were never removed over the 6 days we stayed at the Palmer House Hilton. • There is a Palmer house history tour poster in the lobby. We called the number and left a message that we were interested in the tour and to call our hotel room or cell phones. We received no message so went to the concierge desk but nobody was there so I went to the front desk. They took another message but still no call. • In general, the concierge was no big help! We asked for restaurant recommendations on 2 separate nights for family restaurants appropriate for a toddler. The first night they recommended Rosebud Prime -- A typical Chicago steakhouse -- great food but no place for a toddler. The second recommendation was for a restaurant with a 2+ hour wait… again, this does not match the patience of a toddler. • One day we came back and there were shards of glass on the floor and carpet at the threshold of the bathroom after the room had been cleaned. We called housekeeping, scooped up the kid, and headed out so it could be cleaned. We came back and some of it had been cleaned but housekeeping had to come back. The bathroom floor is white marble and I understand that it is hard to see glass pieces but there should be a way to make sure you can clean up glass. • There was no tea pot or coffee pot in the room. We called housekeeping and they brought one. The first day, things were fine but the second day, housekeeping took the two mugs. I called to get some paper cups the next day to again make hot water but housekeeping took the clean and the dirty cups the next day. The third day I asked Starbucks for a few extra cups and I kept them in the drawer under the cloths so they couldn’t find them. • On the last full day, I left the room at 7:45am and came back at 6:30pm and the room was not cleaned. At this point we just asked for 2 clean towels! I’ve never had to call for help a dozen times on a visit. I may not have called for help a dozen times in the last decade. This is a great historic property but it just takes too much work to stay there!
Nice hotel, awesome location to all the main attractions downtown. Staff was really friendly, added bonus was the Starbucks inside the hotel-never really busy and several other amenities (restaurant, spa, pool, etc). Everything within downtown - Millennium Park, Magnificent Mile, Navy Pier, etc is within walking distance. Avoid the pedicab (way overpriced, $20 each on the weekend), Uber it!
The Palmer House is an iconic Chicgo hotel. The lobby design really provides the feel of the grand old hotel it is. Staff have been trained to satisfy every cusomer wish as you would expect from such a historical place. My wife and I stayed 2 nights for our 30th anniversary. We were pleasantly surprised to be upgraded to a suite that you could have nearly played basketball in. Huge living room space with a dining room table and seating for about 8. Also 2 full baths. Would definitely stay again. Jut sorry we didn't have time to take the hotel tour.
"Good stay !"
I had been to this hotel for 3 nights. This was a business visit and the stay was good. Room was small as compared to other hilton hotels in which I have stayed. Location is great and is close to lot of sight seeing places. It's also close to the shopping areas. Hotel has good dining options as well. I would definitely recommend this hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM