Nice staff and beautiful hotel. Unfortunately room had a lot of elevator machinery noise and hotel was full so they couldn't move me. Was offered earplugs. A bit surprised as most hotels keep at least one or two rooms back for situations like this and it wasn't that late in the day.
"Not that great"
Building is old and impressive. However hotel is very busy and has lots of rooms. Elevators are not locked with room key, so lots of random people on various floors. Pool area was very run down and even dirty in some spots. At check in I was told that Gold members did not get access to the exec. Lounge. I had to be diamond.... breakfast was complimentary as a gold member, however I was only allowed to take cold dishes, as I found out when I ate a sausage. This costed me 6 dollar extra.... Doorman was very rude, even though I paid 75$ per night for valet parking. Room was small and worn down. Next time I will book something else.
"Lovely old hotel with all the amenities"
Pros-in a walkable section of the city, very clean, well-appointed rooms, fast internet, good (albeit expensive) food, very quiet rooms Cons-tiny bathroom (but clean), a little pricey, phone in room didn't work
This is one of my favorite hotels in the country. Steeped in history and glamour, it is truly magnificent. I've stayed there 4 times in the past year and a half. I must tell you though that each visit seems a little less 'on it' in the customer service department. Most of the reps, especially the lady at the silver rewards check in desk act civil but not as appreciative as I feel is warranted in this profession. The rooms are clean but showing their age. Still, a fantastic location and I love Mertz apothecary and Starbucks in the property. I will stay there again but will also try the new London House.
"Excellent hotel in the heart of downtown"
I was staying in Palmer House for 9 days for work. It looks magnificent inside, so no surprises regarding the amount of weddings I've seen during my stay. Staff is very polite and helpful. My room was on 16th floor. It was rather small, I actually expected it to be a little bigger, but it had almost all essentials in it (except coffee making facilities, which would have come handy). I did get stuck in the bathroom once as the door refused to open, so as a precaution I just didn't close it fully for the rest of my stay. Sound isolation was rather poor - I could hear my neighbor speaking on the phone through the wall and in the morning I would be woken up by staff hoovering above me. Hotel location is very convenient - 2min walk to Millenium Park, Grant Park and around the corner from State St. Plenty of restaurants and cafes around and Corner Bakery right besides the hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM