"Old-style, beautiful hotel but anonymous"
Stayed at the hotel for a conference for which is was perfect. Palmer House is definitely a Chicago classic with a beautiful lounge/reception area. Check-in service was fine and helpful but a smile would be nice at times. Great location to explore the city. Room was nice and modern with nice views. Overall good experience.
"Chicago's Only Royal Palace Hotel"
One of the Crown Jewels in the Hilton portfolio, the hotel could give its own history tour, which it does Monday thru Saturday at 1:30 pm. The lobby itself is worth the visit, and the Empire Room hearkens back to the days of the Big Bands and entertainers which performed thru 1976, when it stopped being a show stop for musicians due to shows headed to Las Vegas. The rooms are very well appointed, and are well insulated from the street sound, which given its location is no small thing. The location itself is excellent, being a two minute walk from Michigan Avenue, the Pritzer Military Museum and Library and the Art Institute. The staff is attentive and extremely helpful. Be advised that the parking garage the hotel uses, even with the hotel discount, can be steep, and a weekend stay (Friday evening thru Sunday evening) can be as much as one of the less expensive room rates.) Outside of that Chicago parking sticker shock, it is one of America's grand hotels in a grand location in a grand city.
"Classic Hotel in the Loop"
The Palmer House is a historic hotel right in the middle of the loop, conveniently located not only for business but also for sightseeing. The Main lobby is an attraction itself and worth visiting even if one is not staying there. Service is very good the rooms have the right size.
"This hotel needs upgrading."
My bad experience started when I parked my car. The lot is very small and there are pillars which make it hard to maneuver your car. The parking spaces are very small. We get to the reception desk and the clerk goes away and comes back 20 minutes later and said our room is not ready because they are making repairs now. We had requested a room on the executive floor. We were forced to take a less appealing room because that was the last room on the floor. Then we were woke up by the hotel staff to clean our room at 8:00am when check out is not until 11:00am. The hotel is old and tired and the front desk staff seem somewhat unprofessional. I will not stay here again
"Wanted to give it a 5!"
We LOVE this place and we usually stay here (or the Drake) when we are in Chicago. This is old Chicago glamour at it's best. You can't beat the ambiance. The lobby is gorgeous and we usually have drinks and apps every night we are there. Not cheap, but worth it to people watch and soak in the atmosphere. The location is fabulous and I like that there is a Starbucks on site. Reason for 4 vs. 5 stars: reception/check-in was cold at best, snooty at worst. I'm an honors member and had called ahead re: using points for an upgrade. When I told her this, she basically accused me of making it up, and shrugged her shoulders. When I asked if she could do anything, she just ignored me and continued to check me in. The weird thing is that we DID get an upgrade, she just acted really put out by my request'! I also thought it was a bit weird that they don't have newspapers in the lobby' You have to another floor and purchase one in their gift shop. Seemed a bit weird-can they spare $2 for the Trib, or add it on to the room cost' Lastly, don't count on using the concierge. He/she is rarely at the desk, and when he is you have to wait in line, as they appear to be short-staffed. But....I love this place! A couple of tweaks and a commitment to customer service could elevate this easily to 5 stars!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM